Preferred Seat Selection: Aeroplan Booking
Jul 20, 2013, 1:36 pm
#1
Original Poster
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 222
Preferred Seat Selection: Aeroplan Booking
I have an award booking for which two of the segments are YXE -YYC/YYC-YXE. These are the only non-executive legs of the trip. When I tried to pick a preferred seat (for myself and travel companion), AC wanted to charge me $144 ($36 x4). I'm SE and the tickets are booking into Flex, X.
According to the webiste, "* Preferred seat - Complimentary for you and your travel companion(s) on the same booking: if you are travelling on a Latitude fare; if you are a Super Elite 100K customer travelling on a Flex or Tango fare;"
I just ended up moving us form the back on the plane (Row 18) to Row 2 (instead of Row 1), so not a big deal but just curious if preferred seats can be chosen via AC.com on such an award booking?
According to the webiste, "* Preferred seat - Complimentary for you and your travel companion(s) on the same booking: if you are travelling on a Latitude fare; if you are a Super Elite 100K customer travelling on a Flex or Tango fare;"
I just ended up moving us form the back on the plane (Row 18) to Row 2 (instead of Row 1), so not a big deal but just curious if preferred seats can be chosen via AC.com on such an award booking?
Jul 20, 2013, 2:10 pm
#2
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
IME preferred seats are complimentary for SEs on AE bookings, however one usually has to call AC (and sometimes convince them that you´re entitled to the seats) to get the seats.
Jul 20, 2013, 2:58 pm
#3
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
S100K can choose preferred seats on any fare, including Tango and Aeroplan rewards.
http://www.aircanada.com/en/travelin...rredseats.html
If you get an agent that tries to charge you for it, either ask for a supervisor, or hang up and call back. Choosing for a Tango or AE booking is new for 2013.
http://www.aircanada.com/en/travelin...rredseats.html
Preferred seat selection is complimentary:
- when you travel on a Latitude fare;
- for you and your travel companion(s) on the same booking if you are:
- an Altitude Super Elite 100K customer travelling on any fare:
- An Altitude Elite 75K customer travelling on a Flex fare;
- An Altitude Elite 50K or Elite 35K customer or Star Alliance Gold member (with another airline) travelling on a Flex fare (front row bulkhead only).
- when you travel on a Latitude fare;
- for you and your travel companion(s) on the same booking if you are:
- an Altitude Super Elite 100K customer travelling on any fare:
- An Altitude Elite 75K customer travelling on a Flex fare;
- An Altitude Elite 50K or Elite 35K customer or Star Alliance Gold member (with another airline) travelling on a Flex fare (front row bulkhead only).
Jul 21, 2013, 4:23 am
#4
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
I have an award booking for which two of the segments are YXE -YYC/YYC-YXE. These are the only non-executive legs of the trip. When I tried to pick a preferred seat (for myself and travel companion), AC wanted to charge me $144 ($36 x4). I'm SE and the tickets are booking into Flex, X.
According to the webiste, "* Preferred seat - Complimentary for you and your travel companion(s) on the same booking: if you are travelling on a Latitude fare; if you are a Super Elite 100K customer travelling on a Flex or Tango fare;"
I just ended up moving us form the back on the plane (Row 18) to Row 2 (instead of Row 1), so not a big deal but just curious if preferred seats can be chosen via AC.com on such an award booking?
According to the webiste, "* Preferred seat - Complimentary for you and your travel companion(s) on the same booking: if you are travelling on a Latitude fare; if you are a Super Elite 100K customer travelling on a Flex or Tango fare;"
I just ended up moving us form the back on the plane (Row 18) to Row 2 (instead of Row 1), so not a big deal but just curious if preferred seats can be chosen via AC.com on such an award booking?
Jul 21, 2013, 9:25 am
#5
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,299
Like any corporation with a large call centre workforce, not everyone is up to date on policies.
I have used many reward points and I always have to call AC to get my preferred seats as an SE because AC blocks these from AP. When my family travels with me, its a hit and miss as some agents see its a SE priority reward so we all enjoy preferred seats and some think only the SE passenger enjoys the preferred seat.
In the end I may make a half dozen calls, but get the seats.
I have used many reward points and I always have to call AC to get my preferred seats as an SE because AC blocks these from AP. When my family travels with me, its a hit and miss as some agents see its a SE priority reward so we all enjoy preferred seats and some think only the SE passenger enjoys the preferred seat.
In the end I may make a half dozen calls, but get the seats.
Nov 10, 2013, 8:01 pm
#6
Join Date: Nov 2012
Location: YWG
Posts: 2,272
"Preferred seat - Complimentary for you and your travel companion(s) on the same booking: if you are travelling on a Latitude fare; if you are a Super Elite 100K customer travelling on a Flex or Tango fare; if you are an Elite 75K customer travelling on a Flex fare; or if you are an Elite 50K or Elite 35K or Star Alliance Gold member (with another airline) travelling on a Flex fare (front row bulkhead only)."
Apparently SE can't get preferred seats on AE rewards, which goes against the benefit...
But can E/SE call in and get a preferred seat? It does book into "Flex (X)"...
Apparently SE can't get preferred seats on AE rewards, which goes against the benefit...
But can E/SE call in and get a preferred seat? It does book into "Flex (X)"...
Dec 13, 2013, 8:26 pm
#7
Join Date: Dec 2007
Programs: AC 100k, Star Alliance Gold, Fairmont Platinum, Westjet Gold, Starwood Gold, Hyatt Platinum
Posts: 125
I'm currently having the exact same issue. I booked an AP rewards ticket as SE100k and called to get bulkhead seats and was told I have to pay despite the website clearing stating the opposite. Has anyone heard of a recent change to the policy that hasn't been updated on the site?
bit.ly/1ec0z3C
bit.ly/1ec0z3C
Dec 13, 2013, 8:36 pm
#9
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
I'm currently having the exact same issue. I booked an AP rewards ticket as SE100k and called to get bulkhead seats and was told I have to pay despite the website clearing stating the opposite. Has anyone heard of a recent change to the policy that hasn't been updated on the site?
bit.ly/1ec0z3C
bit.ly/1ec0z3C
Last edited by mountaingrl; Dec 13, 2013 at 8:54 pm
Mar 3, 2014, 11:11 pm
#11
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,282
Mar 6, 2014, 10:46 pm
#12
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Mar 6, 2014, 11:45 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,282
Yes. X is not Flex, regardless of what it says. And you won't be able to pull the "IT SAID IT WAS FLEX" card, because that doesn't show up until after the booking is made.
Mar 7, 2014, 6:07 pm
#14
Join Date: Jan 2005
Location: YYZ > PEK > YYZ
Posts: 315
Yes on two occasions for us holdings A3*G using Aeroplan points. But only preferred (bulkhead). 12C once and 18A the other time. YMMV of course
