Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Well done to all who complained about this- it worked, and it's great that A3 listened.
Oct 22, 2016, 3:11 am
#1217
Join Date: Jun 2006
Posts: 5,900
My inclination is to say that any single ticket with additional carriers to A3 wouldn't book into GoLight anyway - working out the various baggage allowances would be a nightmare! - so upgrades would be possible.
As an example, if you look for LON-ATH flights, those direct with A3 on A3 metal have all options available. Those with a leg on LH metal, even with an A3 codeshare number, only offer Flex and Business.
As an example, if you look for LON-ATH flights, those direct with A3 on A3 metal have all options available. Those with a leg on LH metal, even with an A3 codeshare number, only offer Flex and Business.
Oct 22, 2016, 3:14 am
#1218
Join Date: Jun 2006
Posts: 5,900
Good response from A3 but also agree that you should remove the name of the staff member concerned. It may have been a silly mistake on your part but the privacy of that staff member should be respected. ^
Oct 22, 2016, 3:23 am
#1219
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I thought it was quite strange yesterday evening and early this morning that all the Flex prices for multi-sector bookings seemed to be cheaper than the Light fare (the prices were the wrong way around). I should have booked a bunch of flights because what was obviously a glitch has now been fixed!!
Oct 22, 2016, 7:16 am
#1220
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
I thought it was quite strange yesterday evening and early this morning that all the Flex prices for multi-sector bookings seemed to be cheaper than the Light fare (the prices were the wrong way around). I should have booked a bunch of flights because what was obviously a glitch has now been fixed!!
Oct 23, 2016, 2:58 am
#1221
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
I thought it was quite strange yesterday evening and early this morning that all the Flex prices for multi-sector bookings seemed to be cheaper than the Light fare (the prices were the wrong way around). I should have booked a bunch of flights because what was obviously a glitch has now been fixed!!
Nov 1, 2016, 7:32 am
#1222
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
What happens when a coupon upgraded flight gets cancelled by Aegean? Do you get the coupon back? I hope so!
Nov 1, 2016, 8:44 am
#1223
Join Date: Dec 2015
Programs: A3
Posts: 15
my flight was cancelled due to an aircraft damage at MUC. I was rebooked on Austrian in Eco and the vouchers were not reimbursed. I wrote 2 emails, but never got an answer.
Nov 1, 2016, 8:48 am
#1224
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Don't rely on email, it's inefficient and they will probably ignore it.
Nov 1, 2016, 9:19 am
#1225
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,220
Firstly, the A3 call center this afternoon was not busy at all and my wait was about 1 minute.
Secondly, it looks like I will finally fly Bus class on A3 because of my vouchers for upgrade. ATH-LHR has been upgraded and I am on a waiting list for the upgrade of LHR-ATH, returning on Dec 30th.
Finally, I will be able to experience the excellent food and service in Business class that I keep reading about in this forum.
I had a chance to fly A# in August and had upgrades on the same sectors both ways, but bad health forced me to cancel the trip. Fortunately I had 2 upgrade vouchers left... so now is the time. Naturally, time will tell if these plans happen
Secondly, it looks like I will finally fly Bus class on A3 because of my vouchers for upgrade. ATH-LHR has been upgraded and I am on a waiting list for the upgrade of LHR-ATH, returning on Dec 30th.
Finally, I will be able to experience the excellent food and service in Business class that I keep reading about in this forum.
I had a chance to fly A# in August and had upgrades on the same sectors both ways, but bad health forced me to cancel the trip. Fortunately I had 2 upgrade vouchers left... so now is the time. Naturally, time will tell if these plans happen
Nov 1, 2016, 1:01 pm
#1226
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
It never came to that though - as the strike was canceled. Got moved back to the original flight, and re-upgraded. After mentioning the (now expired) coupon I was also upgraded again to business.
Nov 2, 2016, 4:47 am
#1227
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
My flight was canceled due to the strike and they rebooked me into economy because there was no I-space on the alternative flight. The coupon would automatically be returned to my account. Since the coupon had an expiration date that was in the past I expected this to not actually happen.
It never came to that though - as the strike was canceled. Got moved back to the original flight, and re-upgraded. After mentioning the (now expired) coupon I was also upgraded again to business.
It never came to that though - as the strike was canceled. Got moved back to the original flight, and re-upgraded. After mentioning the (now expired) coupon I was also upgraded again to business.
Nov 3, 2016, 12:28 pm
#1228
Join Date: Apr 2016
Posts: 27
So as I understand it's not possible to upgrade using Voucher to business when buying ticket with Go light, it's possible to upgrade having fare in Flex, so how about saver? It's like in between. Or are the voucher can be only used for the member? I will be flying with another person, I'm wondering can I upgrade both of us
Last edited by HanDaniel; Nov 3, 2016 at 12:56 pm
Nov 3, 2016, 12:53 pm
#1229
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
The website says only GoLight is not eligible for upgrade, so I would have thought that Saver would be fine. I'm not 100% sure though!
Nov 3, 2016, 12:58 pm
#1230
Join Date: Apr 2016
Posts: 27
Oh sorry, it wasn't specific, I was more wondering about the second person who is not a member? Is possible also to upgrade him? Since we are flying together