Phone agents have to tell you about Web fares
Oct 23, 2000 | 8:26 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,036
Phone agents have to tell you about Web fares
Over airline industry objections, the U.S. Department of Transportation has just issued a ruling that airline telephone reservation agents have to tell passengers who ask for the lowest fares when a lower fare is available on the Web. The reasoning: if an airline is selling a low fare somewhere, any higher fare isn't its "lowest fare" even if it's the lowest fare that agent is authorized to sell.
They don't have to offer the fare on the phone, just tell you about it. What you do when they tell you is up to you.
Travel agents don't have to do the same.
More info in Saturday's Washington Post: http://www.washingtonpost.com/wp-dyn...2000Oct20.html
They don't have to offer the fare on the phone, just tell you about it. What you do when they tell you is up to you.
Travel agents don't have to do the same.
More info in Saturday's Washington Post: http://www.washingtonpost.com/wp-dyn...2000Oct20.html
Oct 23, 2000 | 8:34 pm
#2
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Oct 23, 2000 | 10:33 pm
#3
In memoriam
Join Date: Jan 2000
Location: TUS
Programs: AA 1.8 MM, DL, Hilton Gold, SPG Gold,
Posts: 3,430
Hmmm.. I was told they don't have access to web fares....I enjoy doing it myself, but it is nice to know we can get info from the desk.
------------------
MRKEY
------------------
MRKEY