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Plaudits for Aeroplan -- I'm stunned!!

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Plaudits for Aeroplan -- I'm stunned!!

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Old Aug 15, 2003 | 4:49 pm
  #1  
Original Poster
All eyes on you!
25 Years on Site
 
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,354
Plaudits for Aeroplan -- I'm stunned!!

So I poured a beer -- sat my family back -- told them I'd be on the phone for a long time waiting to get through to Aeroplan to find out the status of our flight.

I dialled the Elite number -- sat back to take a sip -- and almost spurted out my beer when it was answered *ON THE VERY FIRST RING*

I'm stunned. The situation is truly unprecedented, and despite their challenges, AC truly deserves some cheers.
InTheAirGuy is offline  
Old Aug 15, 2003 | 4:50 pm
  #2  
 
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
Glad to hear some things can still be done correctly

PB
PreferBulkhead is offline  
Old Aug 15, 2003 | 5:50 pm
  #3  
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20 Years on Site
 
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,050
Ever since I became Prestige and then Elite, I've never had to wait more than 30 seconds for someone to come on the line. Maybe I'm just lucky?
YOWkid is offline  
Old Aug 15, 2003 | 8:04 pm
  #4  
 
Join Date: Jan 2001
Location: Kingston, Ont, the limestone city
Posts: 975
The computer is down today so there is no automated system. It is either "busy" signal (which I had the whole morning and afternoon) or answer by human in 2 rings (ie, tonight).
MoreMiles is offline  
Old Aug 16, 2003 | 1:29 am
  #5  
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by InTheAirGuy:
it was answered *ON THE VERY FIRST RING*</font>
How was the service?
LondonElite is offline  
Old Aug 16, 2003 | 12:10 pm
  #6  
 
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
I always get answered within the first few rings whenever I call the Elite number.

Service has always been excellent.
Braindrain is offline  


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