I needed to book a flight from MIA-CHS...

I had 2 options US Airways or Delta....I went to the delta website after the usual expedia visit, price was more......went to US Airways site.....umm!

Went through the motions to get a fare, excellent price so I thought I would book it....Oh boy !...It kicks you back to the start and tells you that you have to log in and create a profile...(I hate that $hit)...but I went for it...

then back to the booking screen...work through it, click confirm...bang ....chucked me out to an error screen...In again...try again ...back to the error screen...

I tried this 6 or 7 times, I called the website helpdesk....What do they get me to do...wait for this, "Refresh 3 times" like 2 and 3 is any different to 1..

We do this about 4 times....then the help desk lady says " I just don't know..please reboot you computer'...still no luck....." please delete all your cookies"....still no luck..

"shut down your firewall anti virus".....still no luck......Now all I want to do is book a flight and I am getting a bit fed up with this.

I say to the helpdesk lady," if this happens again I'm going to book Delta...It happens again, she just says "oh well sorry" and promptly hangs up!

Award winning service...my ...!

HA HA
This is too funny sorry about your experience [/b]Ferrari[b]

Unfortunately the usairways.com technical support people are unaware of the "Canadian" glitch on their website.

To get around the error messages you see on your screen, go back to edit your profile and make up a US address. Save it.

Then, after logging in and going through the reservation process you can adjust your address to the correct one just before selecting your seats. This should solve the problem.

The usairways.com helpdesk are not employees of US Airways. They are Travelocity.

Gosh Flyer Al...US Airways has a glitch.

FlyerAL.

The usairways.com helpdesk are not employees of US Airways. They are Travelocity.

You may be correct, but the impression I got was that they are US air employees, US air may contract out that part, but as a consumer I am not aware of that.....

I would guess they need to sort this out...it was very amateur and they lost 2 air fares because of it.

Maybe it is an "award winning" glitch

nothing personal, but what does this have to do with AC? i came in thinking i was going to see some comparision to AC, and there's nothing! do you canucks all post on the AC board just 'cuz?

Most of the people here don't read any of the other boards on a regular basis, so anything about flying in Canada gets posted in the AC forum, regardless of the airline involved.

Actually, a lot of stuff completely unrelated to flying also gets posted.

If this had happened with the AC website, Ferrari would still be on hold.

sorry, we do use the Air Canada forum as a proxy for all canadian stuff. In this case, one of our more prolific brethren, FlyerAl, has a habit of extolling USAir's virtues v/s Air Canada, especially continually referring to it as "award winning".

This is a topic designed for minor payback.

[This message has been edited by megamiles (edited 04-09-2002).]

Megamiles..

You caught me.

Award winning of course !

No problem, just thought I'd check... now I know where to come for all the good Canadian info, AC-related or not!

Here's a prediction: in a few years, after mergers and collapses, the USA will also be left with one airline on FT. Then you'll be writing on that forum about Air Canada.

You also have to remember that the AC forum is where people seek advice on how not to fly Air Canada.