Office Max [master thread]
Oct 11, 2011, 10:43 am
#211
Join Date: Mar 2003
Location: SC USA
Programs: Delta, AA, Hilton, Priority Club, USAir, American Express Membership Rewards, Ultimate Rew, United
Posts: 503
I just called and got the 6-8 weeks reply. I couldn't convince the csr to take down my information and post the miles to my account. What should I do? UGH!
Edit: Called back a second time and got another response. They will email you and get your information from you to get your miles credited.
Edit: Called back a second time and got another response. They will email you and get your information from you to get your miles credited.
Last edited by Carter29072; Oct 11, 2011 at 10:49 am
Oct 11, 2011, 10:49 am
#212
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Called yesterday. In my case the three questions were:
1) What's your name?
2) What's your FF airline?
3) What's the FF account number you want these miles posted to?
(And this after going back and forth with the OMX CSR for about 5 minutes, with the CSR giving variations of "I can't handle this. You'll have to take it up with your airline." versus me saying "Yes, it can be done. Call a supervisor."
1) What's your name?
2) What's your FF airline?
3) What's the FF account number you want these miles posted to?
(And this after going back and forth with the OMX CSR for about 5 minutes, with the CSR giving variations of "I can't handle this. You'll have to take it up with your airline." versus me saying "Yes, it can be done. Call a supervisor."
2) What is your quest?
3) What is your favorite color?
Oct 11, 2011, 10:51 am
#213
Join Date: Nov 2003
Location: NRT/PDX
Programs: Willamette Valley Cropdusters Silver Elite, National Tent Frequent Stay program, Ed's Rent-a-tractor
Posts: 3,357
Play the CSR roulette game and call again. They have a screen which they can pull up on their monitors to request missing mileage credit. That's what I was told, and I listened to the click-clack of the keys as the CSR asked me each of the three questions above and typed in my info.
Oct 11, 2011, 10:53 am
#214
Join Date: Feb 2011
Location: AUS
Programs: Doing GS11, probably affiliated with every program out there
Posts: 188
I emailed my contact at OfficeMax and this is what she said:
"I'm not positive, but I know that there have been a good amount of customer's
emailing into us stating the miles have not posted. So there still may be an
error occurring with US Airways, but if you'd like to provide me with your DM #
and order number I would be more than happy to forward the information to our
contact at US Airways to ensure the miles post."
"I'm not positive, but I know that there have been a good amount of customer's
emailing into us stating the miles have not posted. So there still may be an
error occurring with US Airways, but if you'd like to provide me with your DM #
and order number I would be more than happy to forward the information to our
contact at US Airways to ensure the miles post."
We do apologize for the inconvenience. We have forwarded this information on so that you receive the miles for this purchase. Please keep in mind that they may not appear for 8 weeks. If after 8 weeks you still do not see the miles from the this purchase please let us know.
Oct 11, 2011, 11:05 am
#215
Join Date: Nov 2003
Location: NRT/PDX
Programs: Willamette Valley Cropdusters Silver Elite, National Tent Frequent Stay program, Ed's Rent-a-tractor
Posts: 3,357
Oct 11, 2011, 2:25 pm
#216
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I put my order in after the website landing page glitch was fixed. Just called OfficeMax and the CS rep told me nothing was attached to my order and that I needed to call US Airways. I told her other people were having the same problem and they had called and got OfficeMax to manually correct it. She talked to her supervisor who again said it was a US Airways issue and that US is handling the posting of miles. Ugh, hope this doesn't turn into a disaster. No miles yet.
Mike
Oct 11, 2011, 2:27 pm
#217
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,865
I got this from the same lady on both mine and my husband's email queries.
Hi Tiki/Mr Tiki,
We do apologize for the inconvenience. We have forwarded this information on so that you receive the miles for this purchase. Please keep in mind that they may not appear for 8 weeks. If after 8 weeks you still do not see the miles from the this purchase please let us know.
Thank you for choosing to work with OfficeMax!
Sincerely,
Exxxx
Email Customer Service - Direct/Dotcom/Retail Rep
TEL: 877.633.4236 | FAX: 800.825.7824 | Ottawa, IL 61350 |
Hi Tiki/Mr Tiki,
We do apologize for the inconvenience. We have forwarded this information on so that you receive the miles for this purchase. Please keep in mind that they may not appear for 8 weeks. If after 8 weeks you still do not see the miles from the this purchase please let us know.
Thank you for choosing to work with OfficeMax!
Sincerely,
Exxxx
Email Customer Service - Direct/Dotcom/Retail Rep
TEL: 877.633.4236 | FAX: 800.825.7824 | Ottawa, IL 61350 |
Oct 11, 2011, 4:01 pm
#219
Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,904
Got the same email response but seeing that people who called got quick results, went ahead and did that. Had to call twice and 2nd CS said to call US until she saw something that changed her mind.
Now to work on NetSol and Vinesse ...
Now to work on NetSol and Vinesse ...
Oct 11, 2011, 4:53 pm
#220
Join Date: Feb 2011
Location: Swamps of Jersey
Programs: US Silver, Club Carlson Gold
Posts: 376
Called OfficeMax, after checking with her supervisor my cs agents said:
"He's aware of this issue, and that there's an online blog giving incorrect information. You have to wait 6-8 weeks, there is nothing we can do about this."
Called back, got different cs agent.
She needs to forward this to another team. Took my order numbers, DM numbers and item totals. Says they will email me within 2 days.
Time will tell.
"He's aware of this issue, and that there's an online blog giving incorrect information. You have to wait 6-8 weeks, there is nothing we can do about this."
Called back, got different cs agent.
She needs to forward this to another team. Took my order numbers, DM numbers and item totals. Says they will email me within 2 days.
Time will tell.
Last edited by kendenton; Oct 11, 2011 at 5:03 pm
Oct 11, 2011, 5:29 pm
#223
Join Date: Dec 2004
Location: SEA
Posts: 1,887
What was their name?
I'm getting fed up. This is what I plan to put in my email request. Feel free to copy.
I'm getting fed up. This is what I plan to put in my email request. Feel free to copy.
I am writing to express my extreme dissatisfaction over the gross incompetence of OfficeMax to award ariline miles for my purchase. Here is the affiliate link I used for this purchase.
http://www.officemax.com/affiliate/a...code=usairways
As you can see when you go to the page it asks for the frequent flier number. It clearly is an OfficeMax url so the frequent flier number is clearly collected by OfficeMax. I still have not received any airline miles for my purchase. Upon calling OfficeMax customer service I was told my frequent flier number was not attached to my order and that I needed to call USAirways. I asked the agent to speak to their supervisor who reiterated the same thing. Please eplain to me how USAirways is going to rectify this problem when OfficeMax is supposed to be collecting the information and attaching it to my order, but apparently did not do so? This is not an acceptable response by your customer service. It is not my responsibility to contact USAirways due to gross incompetence on the part of OfficeMax. Furthermore, I am not the only one who is affected by this problem. Many of us are encountering the exact same problem. Some are being told to "wait 6-8 weeks" when they call customer service. This is not an acceptable reply either. These miles count as 1 "hit" toward the USAirways grand slam promotion and if miles do not post for the purchase it means losing one "hit" which will cost folks up to 20,000 airline miles. Some people who call OfficeMax customer service are actually getting an agent with a clue who fixes the problem. So far I have not been able to reach such an agent. Please rectify this problem and award the miles for this purchase. My USAirways FF# is xxxxxxxx
http://www.officemax.com/affiliate/a...code=usairways
As you can see when you go to the page it asks for the frequent flier number. It clearly is an OfficeMax url so the frequent flier number is clearly collected by OfficeMax. I still have not received any airline miles for my purchase. Upon calling OfficeMax customer service I was told my frequent flier number was not attached to my order and that I needed to call USAirways. I asked the agent to speak to their supervisor who reiterated the same thing. Please eplain to me how USAirways is going to rectify this problem when OfficeMax is supposed to be collecting the information and attaching it to my order, but apparently did not do so? This is not an acceptable response by your customer service. It is not my responsibility to contact USAirways due to gross incompetence on the part of OfficeMax. Furthermore, I am not the only one who is affected by this problem. Many of us are encountering the exact same problem. Some are being told to "wait 6-8 weeks" when they call customer service. This is not an acceptable reply either. These miles count as 1 "hit" toward the USAirways grand slam promotion and if miles do not post for the purchase it means losing one "hit" which will cost folks up to 20,000 airline miles. Some people who call OfficeMax customer service are actually getting an agent with a clue who fixes the problem. So far I have not been able to reach such an agent. Please rectify this problem and award the miles for this purchase. My USAirways FF# is xxxxxxxx
Last edited by HikerT; Oct 11, 2011 at 5:35 pm