FRAUD by Days Inn Austin
Aug 8, 2018, 3:41 am
#1
Original Poster
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
FRAUD by Days Inn Austin
I made a reservation and cancelled. At the arrival day they charged my credit card. I sent email with the Cancel-confirm email and got no response.
I made a Dispute with Chase and the hotel sent Chase a Fake Registration form with my Signature Forged and a Fake Folio of Charge Details that I confirmed the charge. Again with my signature Forged. In short, the hotel claims I stayed in the hotel even that I did not.
Luckily, I was not in the US during the 4 days, and I can prove it. (Working on this with Chase Dispute dept, which is a disgrace of operation).
Any ideas where to report this FRAUD will be appreciated. Thanks.
I made a Dispute with Chase and the hotel sent Chase a Fake Registration form with my Signature Forged and a Fake Folio of Charge Details that I confirmed the charge. Again with my signature Forged. In short, the hotel claims I stayed in the hotel even that I did not.
Luckily, I was not in the US during the 4 days, and I can prove it. (Working on this with Chase Dispute dept, which is a disgrace of operation).
Any ideas where to report this FRAUD will be appreciated. Thanks.
Last edited by IntFF; Aug 27, 2018 at 12:06 am
Aug 10, 2018, 5:14 pm
#2
Original Poster
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
A friend pointed out to me that there are many Days Inn hotels in Austin.
It is Days Inn Univ/Downtown at 3105 North I-35, Austin, TX 78722.
The interesting question here is if this hotel has a Standard Practice of charging travelers who cancelled a reservation (many people will miss it) - I do not know.
But in my case the hotel was "upset" that I disputed it with Chase and sent Chase a Registration form and a Bill both with my signatures FORGED.
It is Days Inn Univ/Downtown at 3105 North I-35, Austin, TX 78722.
The interesting question here is if this hotel has a Standard Practice of charging travelers who cancelled a reservation (many people will miss it) - I do not know.
But in my case the hotel was "upset" that I disputed it with Chase and sent Chase a Registration form and a Bill both with my signatures FORGED.
Aug 21, 2018, 10:05 pm
#3
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
I'd report it to the Texas Attorney General's office Consumer Protection Division: https://www.texasattorneygeneral.gov...mer-protection
Aug 26, 2018, 11:59 pm
#4
Original Poster
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
I'd report it to the Texas Attorney General's office Consumer Protection Division: https://www.texasattorneygeneral.gov...mer-protection
It is amazing that even in a clear case of fraud no public body will prosecute. This is why there is so much fraud in the US.
Last edited by IntFF; Aug 27, 2018 at 12:06 am
Aug 27, 2018, 3:08 am
#5
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
I did. Per their response letter, this is more a Statistics Division. They collect data and monitor trends. Only if there are many complaints against same business they take action.
It is amazing that even in a clear case of fraud no public body will prosecute. This is why there is so much fraud in the US.
It is amazing that even in a clear case of fraud no public body will prosecute. This is why there is so much fraud in the US.
Aug 27, 2018, 8:40 am
#6
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Join Date: Aug 2010
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Posts: 50,262
That doesn't help OP. He doesn't need a check as his dispute has been resolved. Favorably.
If this issue recurs on any regular basis, Visa & Mastercard will pick up the excessive dispute rate and deal with the property accordingly. Most particularly by witholding a larger percentage of debits against a chargeback reserve. That really stings for an operating business.
The two most effective things you can do are to provide the specific name of the property and also to post a trip advisor report about the specific property. Leave out incendiary words such as "FRAUD" as those tend to get taken down and are not necessary.
If this issue recurs on any regular basis, Visa & Mastercard will pick up the excessive dispute rate and deal with the property accordingly. Most particularly by witholding a larger percentage of debits against a chargeback reserve. That really stings for an operating business.
The two most effective things you can do are to provide the specific name of the property and also to post a trip advisor report about the specific property. Leave out incendiary words such as "FRAUD" as those tend to get taken down and are not necessary.
Nov 13, 2018, 9:28 am
#8
Join Date: Oct 2017
Posts: 151
How is it over the top? From the OP: "the hotel sent Chase a Fake Registration form with my Signature Forged and a Fake Folio of Charge Details that I confirmed the charge. Again with my signature Forged. ". How is this not fraud?