was rejected to check in by redeeming points
Aug 13, 2013, 11:13 am
#1
Original Poster
Join Date: Oct 2012
Posts: 2
was rejected to check in by redeeming points
This was a quite embarrassing, disappointing and unpleasant experience. I redeemed a free night by using points at Days Hotel Insun Shanghai tonight. However, when I tried to check-in, the reception of the hotel said they can not see the order form because they were disconnected with the system! What the @*&%?! I showed them the confirmation page that Wyndham sent me by email but nothing was helpful. My friend and I was rejected and embarrassed by the hotel during the middle night! I hope the customer service of the Wyndham could give me an explanation as soon as possible, or we will stay away from this hotel group forever!
Last edited by Prospero; Aug 13, 2013 at 12:05 pm Reason: cloak expletive
Aug 13, 2013, 12:18 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
How long ahead of time did you make the reservation? From your phrasing it's not clear whether you reserved just minutes or hours before arriving there (and thus the hotel hadn't connected to Wyndham Rewards since then) or much longer before.
And welcome to FlyerTalk, Jay Wang.
And welcome to FlyerTalk, Jay Wang.
Aug 13, 2013, 12:21 pm
#3
Join Date: Aug 2013
Location: HSV
Programs: Starwood Preferred Guest / Marriott Rewards / Delta Skymiles
Posts: 57
I have booked Wyndham reward nights from the parking lot and walked inside, and they had my reservation. However, that has been in the United States. I am not sure how international works, but I would think there would be some sort of delay. However, with the confirmation page, they should have been able to verify, or made a call or something to confirm.....
Aug 14, 2013, 4:08 am
#5
Company Representative - Wyndham Rewards
Join Date: Aug 2010
Programs: Wyndham Rewards
Posts: 395
I'm very sorry for your experience. Please private message me your member number so I can look into this for you.
This was a quite embarrassing, disappointing and unpleasant experience. I redeemed a free night by using points at Days Hotel Insun Shanghai tonight. However, when I tried to check-in, the reception of the hotel said they can not see the order form because they were disconnected with the system! What the @*&%?! I showed them the confirmation page that Wyndham sent me by email but nothing was helpful. My friend and I was rejected and embarrassed by the hotel during the middle night! I hope the customer service of the Wyndham could give me an explanation as soon as possible, or we will stay away from this hotel group forever!
Aug 17, 2013, 12:06 am
#6
Join Date: Apr 2011
Programs: Airpoints, HHONORS GOLD VIP, Aclub Gold
Posts: 762
Aug 27, 2013, 12:42 am
#8
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,495
Probably a hotel that has left the system.
Some of these brands (Super 8, Days Inn, Ramada) are really loosely run and seem to have no oversight or power at all over the operators.
Some of these brands (Super 8, Days Inn, Ramada) are really loosely run and seem to have no oversight or power at all over the operators.
Aug 27, 2013, 3:14 pm
#9
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
What a ridiculous post.
The OP explained in post #1 exactly which hotel it was: Days Inn Insun Shanghai.
And a quick search for Shanghai hotels on Wyndham Rewards' site today shows the hotel is still there:
https://wr.wyndhamrewards.com/hotels...hotel_id=45337
Why couldn't you have done the quick search yourself, instead of guessing at it (and guessing wrong)???
The OP explained in post #1 exactly which hotel it was: Days Inn Insun Shanghai.
And a quick search for Shanghai hotels on Wyndham Rewards' site today shows the hotel is still there:
https://wr.wyndhamrewards.com/hotels...hotel_id=45337
Why couldn't you have done the quick search yourself, instead of guessing at it (and guessing wrong)???
Aug 30, 2013, 5:54 am
#10
Join Date: Mar 2013
Posts: 52
Not necessarily. The OP's comment about degree of corporate supervision is perhaps insightful. My own experience is that Wyndham corporate is terrible at taking ownership of problems. I would not be surprised to see other gaps in their oversight.