Horrible Wyndham rewards website!

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Nov 21, 2012 | 11:12 am
  #1  
try Fuzhou Changle International Airport - FOC, CHINA every time I get this message:

To book a free night stay using global rewards, please visit WyndhamRewards.com or call 1-866-996-7937.

I tried http://www.wyndham.com/ http://www.wyndhamrewards.com/ same result but if you unselect "Redeem Wyndham rewards", you will get some hotel rate show up, so Wyndham try to block international hotel rewards booking?


if you search: fuzhou,china you get nothing , you need search through:
Fuzhou Changle International Airport - FOC, CHINA then you get 12 results
which is ridiculous since all the hotels is nearby fuzhou downtown and Fuzhou airport is 50KM away from city center


for 12/21-12/22 http://www.wyndham.com/ will show up Super 8 Hotel Fuzhou Bai Hu Ting is not available, but if you check http://www.super8.com.cn it's available

I have mentioned these problem 2 month ago but nothing changed
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Nov 21, 2012 | 12:03 pm
  #2  
Hello,

Are you trying to book a free night stay or a paying reservation?

At this time, all International free nights need to be booked by a Member Service Rep. As for a paying reservation, it should work for you. Is it possible the redeem Wyndham Rewards box is checked?

If you need any further assistance please let us know.

Thank you!

Quote: try Fuzhou Changle International Airport - FOC, CHINA every time I get this message:

To book a free night stay using global rewards, please visit WyndhamRewards.com or call 1-866-996-7937.

I tried http://www.wyndham.com/ http://www.wyndhamrewards.com/ same result but if you unselect "Redeem Wyndham rewards", you will get some hotel rate show up, so Wyndham try to block international hotel rewards booking?


if you search fuzhou,china you get nothing, you need search through:
Fuzhou Changle International Airport - FOC, CHINA then get 12 results
which is ridiculous since all the hotels is nearby fuzhou downtown and Fuzhou airport is 50KM away


for 12/21-12/22 http://www.wyndham.com/ will show up Super 8 Hotel Fuzhou Bai Hu Ting is not available, but if you check http://www.super8.com.cn it's available

I have mentioned these problem 2 month ago but nothing changed
Reply
Nov 21, 2012 | 9:46 pm
  #3  
why the International free nights need to be booked by a Member Service Rep? Shouldn't you mention in your website?
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Nov 23, 2012 | 11:00 am
  #4  
Agreed. Never heard of this practice.
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Nov 28, 2012 | 8:55 pm
  #5  
Wyndham also requires certain domestic hotels be booked on the phone. I sent my sister to the Parc 55 in SFO. The phone booking took a couple of minutes, not a big hassle.
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Nov 29, 2012 | 11:06 am
  #6  
Hello,

I'm sorry when an International or Wyndham Hotel and Resort location is selected the website will advise you to contact Member Services to reserve a free night stay.

Thanks!

Quote: why the International free nights need to be booked by a Member Service Rep? Shouldn't you mention in your website?
Reply
Dec 1, 2012 | 12:26 am
  #7  
check your poor website design before you post anything here, it says: To book a free night stay using global rewards, please visit WyndhamRewards.com or call 1-866-996-7937......it doesn't say anything call member services only

2 month passed and you guys still can't resolve any problem I mentioned in first post

Quote: Hello,

I'm sorry when an International or Wyndham Hotel and Resort location is selected the website will advise you to contact Member Services to reserve a free night stay.

Thanks!
Reply