Celebrate with a Free Night on Us promotion 16,000 points per stay
Oct 25, 2012, 4:26 pm
#766
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
This gets shadier and shadier. Amazing that nobody at Wyndham seems to realize how much damage they are doing to their brand.
Oct 25, 2012, 5:19 pm
#768
Join Date: Aug 2012
Posts: 21
Thanks for the heads up! I also got the email. I had three stays. I drove 6 hours to get to Chicago to stay there because of the promotion, and now they took my points away.
Oct 25, 2012, 5:23 pm
#769
Join Date: Aug 2012
Posts: 21
That could very well be true.
This started out similar to the way the emailed promotion started out, except there were far fewer people involved.
Everyone was told they had to have received the email and clicked through the link. No one could get confirmations of whether their stays counted or not. So many people were hesitant to book reservations.
Once people started getting the bonus points in their accounts, more people started booking. But that was at the end of the promotion.
This started out similar to the way the emailed promotion started out, except there were far fewer people involved.
Everyone was told they had to have received the email and clicked through the link. No one could get confirmations of whether their stays counted or not. So many people were hesitant to book reservations.
Once people started getting the bonus points in their accounts, more people started booking. But that was at the end of the promotion.
Oct 25, 2012, 6:29 pm
#770
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Decided I didn't want to waste any more of my time with the Wyndham reps here and gave a direct call to the Utah property. A friendly lady answered and I politely told her that I wanted to cancel some non-refundable stays for a promo that wasn't being honored. She knew exactly what I was talking about, and said it wouldn't be a problem. All she needed was my name, then quickly found all 3 stays, and cancelled them. Took 30 seconds max.
If you just want to cancel, don't waste your time with the Wyndham reps here. They won't lift a finger unless you provide everything on their checklist including name, member number, property location, dates, and confirmation numbers with instructions to cancel in no uncertain terms. The only assurance they offer is to "try" to cancel, leaving you in limbo. I would only PM them as a last resort.
Good luck to those of you with the patience to fight this. Wyndham won this round, lost a customer for life.
If you just want to cancel, don't waste your time with the Wyndham reps here. They won't lift a finger unless you provide everything on their checklist including name, member number, property location, dates, and confirmation numbers with instructions to cancel in no uncertain terms. The only assurance they offer is to "try" to cancel, leaving you in limbo. I would only PM them as a last resort.
Good luck to those of you with the patience to fight this. Wyndham won this round, lost a customer for life.
Oct 25, 2012, 7:32 pm
#771
Join Date: Aug 2007
Location: Dallas
Programs: AA EXP, DL Silver, Priority Club Platinum, Starwood Gold, National Emerald Club
Posts: 218
WOW. What is going on here!? I am so upset. I just went to reserve an upcoming stay in NYC for 2nts with 32k of my points and they have VANISHED. I fully complied with all terms of the promotion, was targeted via email, registered via email and had the bonus points deposited in my account. Now they are GONE and I can't reserve my hotel this evening. I really need these points back ASAP.
And yes, as someone who works for a large public relations agency, Wyndham is definitely do lots of damage to their brand. Unbelievable. I've never experienced anything like this. Perhaps I should have just stuck with Priority Club and Starwood . . .
And yes, as someone who works for a large public relations agency, Wyndham is definitely do lots of damage to their brand. Unbelievable. I've never experienced anything like this. Perhaps I should have just stuck with Priority Club and Starwood . . .
Oct 25, 2012, 7:45 pm
#773
Join Date: Dec 2004
Location: SEA
Posts: 1,887
Huh? I PMed them 2 times. Even stated that in the post you quoted. They said the promo would not be honored and they would "try" to cancel my non-refundable reservations. I figured it was better to call the hotel since the FT reps weren't inspiring much confidence.
Last edited by HikerT; Oct 25, 2012 at 11:06 pm
Oct 25, 2012, 8:01 pm
#774
Join Date: Mar 2011
Location: NY, NY
Posts: 695
I too have had all of my 48k bonus points vanish into the ether today. I had originally received the email back in the summer and had fulfilled all the terms and conditions of the offer (clicking through the email, etc...).
I was on the phone with WR for over 20 minutes, and we all know what a wonderful experience that can be
So far the rep is claiming that I was awarded the points in error. I challenged that assertion and so she escalated it to a supervisor, who informed me that there has been some sort of glitch that has taken the points from many people's accounts 'by accident'. I was told that my points should be put back in within a few days.
I was on the phone with WR for over 20 minutes, and we all know what a wonderful experience that can be
So far the rep is claiming that I was awarded the points in error. I challenged that assertion and so she escalated it to a supervisor, who informed me that there has been some sort of glitch that has taken the points from many people's accounts 'by accident'. I was told that my points should be put back in within a few days.
Last edited by ukinny2000; Oct 26, 2012 at 8:13 am
Oct 25, 2012, 8:03 pm
#775
Join Date: Apr 2011
Location: Texas
Programs: HHonorsDiamond
Posts: 665
I think you made the right decision. I believe you got a message saying they would not honor it. I do not blame you for canceling. Unless they came out with blanket policy or noted your account saying they would honor you were smart to cancel. The promo runs through December. If they change their minds you can always try gain. Or see if you can get then to commit to honoring by noting your account then rebook.
Oct 25, 2012, 10:51 pm
#777
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Celebrate with a Free Night on Us promotion 16,000 points per stay
Yes glitch but glitch at a bad time.
However things are starting to look better PR wise for Wyndham so I wouldn't take such a harsh stance. They're doing what they can
However things are starting to look better PR wise for Wyndham so I wouldn't take such a harsh stance. They're doing what they can
Oct 25, 2012, 10:55 pm
#778
Join Date: Oct 2012
Programs: Club Carlson, Hyatt, National, Le Club Accor,
Posts: 34
wyndham may be turning this around
Sounds like you have a short memory. Just yesterday you posted in this thread:
You didn't want to waste more time, you admitted that didn't have the patience. You refused to PM Wyndham by choice. Sorry, but as bad as Wyndham has handled this, you can't blame them for you giving up and canceling your reservations.
You didn't want to waste more time, you admitted that didn't have the patience. You refused to PM Wyndham by choice. Sorry, but as bad as Wyndham has handled this, you can't blame them for you giving up and canceling your reservations.
Oct 25, 2012, 10:58 pm
#779
Join Date: Oct 2012
Programs: Club Carlson, Hyatt, National, Le Club Accor,
Posts: 34
Oct 25, 2012, 11:17 pm
#780
Join Date: Dec 2004
Location: SEA
Posts: 1,887
Where exactly did I say I expected them to offer points after I cancelled. It would appear that some people were extended goodwill points if they had actually stayed at a property. I assume this is why they asked people if they would be a no show, and why they wanted to handle this via PM.