Microtel Pittsburgh Sucks
#1
Original Poster
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
Microtel Pittsburgh Sucks
I had the worst stay ever at a Wydham property, the
Microtel Inn and Suites Pittsburgh
900 Chauvet Drive
Pittsburgh, PA 15275
412-788-7200
so I wrote a review:
and left it at
Microtel Inn and Suites Pittsburgh
900 Chauvet Drive
Pittsburgh, PA 15275
412-788-7200
so I wrote a review:
Originally Posted by Richard Chen
Title: WORST HOTEL EVER
Pros/Positives: close to PIT, shopping
Cons/Negatives: No heat, no water, no toilet flush, no repairs done despite promises, little cleaning between says, little care for guests, staff barely speaks English
Review: I "won" this hotel @ a Priceline bid @ $41 for PIT airport area 2.5-star 12/31/2010-1/3/2011. I checked into room 104, turned the heater on & slept. I awoke to a 54°F room. I didn't even shower because it was so ridiculously cold. The building's insulation is awful also because I heard thumping from across the walls, thru door & from above. I reported the broken heater to the front desk then left for the day. I returned @ 9:30p to find my room card had demagnetized. Having kept the card away from EM fields all day, its cheap quality was why it demagnetized. The front desk lady recognized me from having taken my earlier heater complaint & asked me to check the room's heater likely because she knew she didn't get it fixed. Indeed, the heater wasn't fixed. She moved me to room 114. The heater worked but the sink's water didn't flow & the toilet didn't work but was too tired to deal with it that night. The next morning, I found the tv remote to be dead. I then examined the sheets to find 6 yellow stains & 3 hairs which weren't mine. Pillows were dusty on the bottom implying they were merely turned over and unchanged & unclean. A toothpaste stain in the sink implied it hadn't been cleaned either due to the lack of running water or plain ignorance. Fed up, I went to Priceline, bid for a 3.5-star hotel (gladly forfeiting my last night @ this hideous dump), moved my items out, registered my displeasure with Nitin @ the front desk, checked out & left forever. Good riddens. I also warn about the "breakfast" (sad-looking 3 cereals, miniscular milk boxes & possibly a muffin), "free" shuttle (apparently, it's either their family van or their hailing a cab service, in that order), low-quality soap & shampoo (severely drying, don't use) & thin (probably unwashed) sheets.
The problem is the operators' carelessness. They need to make serious repairs & not merely move guests to another broken room. Other Microtel's and other 2-stars are tolerable, but not this one.
Pros/Positives: close to PIT, shopping
Cons/Negatives: No heat, no water, no toilet flush, no repairs done despite promises, little cleaning between says, little care for guests, staff barely speaks English
Review: I "won" this hotel @ a Priceline bid @ $41 for PIT airport area 2.5-star 12/31/2010-1/3/2011. I checked into room 104, turned the heater on & slept. I awoke to a 54°F room. I didn't even shower because it was so ridiculously cold. The building's insulation is awful also because I heard thumping from across the walls, thru door & from above. I reported the broken heater to the front desk then left for the day. I returned @ 9:30p to find my room card had demagnetized. Having kept the card away from EM fields all day, its cheap quality was why it demagnetized. The front desk lady recognized me from having taken my earlier heater complaint & asked me to check the room's heater likely because she knew she didn't get it fixed. Indeed, the heater wasn't fixed. She moved me to room 114. The heater worked but the sink's water didn't flow & the toilet didn't work but was too tired to deal with it that night. The next morning, I found the tv remote to be dead. I then examined the sheets to find 6 yellow stains & 3 hairs which weren't mine. Pillows were dusty on the bottom implying they were merely turned over and unchanged & unclean. A toothpaste stain in the sink implied it hadn't been cleaned either due to the lack of running water or plain ignorance. Fed up, I went to Priceline, bid for a 3.5-star hotel (gladly forfeiting my last night @ this hideous dump), moved my items out, registered my displeasure with Nitin @ the front desk, checked out & left forever. Good riddens. I also warn about the "breakfast" (sad-looking 3 cereals, miniscular milk boxes & possibly a muffin), "free" shuttle (apparently, it's either their family van or their hailing a cab service, in that order), low-quality soap & shampoo (severely drying, don't use) & thin (probably unwashed) sheets.
The problem is the operators' carelessness. They need to make serious repairs & not merely move guests to another broken room. Other Microtel's and other 2-stars are tolerable, but not this one.
- FlyerTalk's "Microtel Pittsburgh Sucks"
- Epinions at this review
- CitySearch
- SuperPages (still in 3 days' review)
- Pittsburgh Post-Gazette Local
- TripAdvisor at this review, further shared as a posting on my Facebook wall
- TravelPost
- TraveloCity (review oked)
- MyTravelGuide
- Wyndham corporate - Wyndham purchased Microtel last year
- TravelPost
Last edited by Richard Chen; Feb 10, 2011 at 10:22 pm
#2
Company Representative - Wyndham Rewards
Join Date: May 2010
Location: Global
Programs: Wyndham Rewards
Posts: 147
I had the worst stay ever at a Wydham property, the
Microtel Inn and Suites Pittsburgh[/url]
900 Chauvet Drive
Pittsburgh, PA 15275
412-788-7200
so I wrote a review:
I can't locate the property's operator's contact, Pittsburgh Lodging LLC, but if anyone knows to where else to spread this experience, do tell.
Microtel Inn and Suites Pittsburgh[/url]
900 Chauvet Drive
Pittsburgh, PA 15275
412-788-7200
so I wrote a review:
I can't locate the property's operator's contact, Pittsburgh Lodging LLC, but if anyone knows to where else to spread this experience, do tell.
#3
Original Poster
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
follow-up
#4
Company Representative - Wyndham Rewards
Join Date: May 2010
Location: Global
Programs: Wyndham Rewards
Posts: 147
Yes, it is basically the same. Let me follow up with customer service & see if there is any additional information.
#5
Join Date: Sep 2006
Location: IAD
Programs: Marriott- Platinum, IHG - Platinum, Hyatt - Globalist, CC - Gold, Hilton - Diamond, BW - Platinum S
Posts: 256
#6
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
I think that response is for Richard Chen to make, if he wishes - it would be improper for the company lurker to post the response to a customer's complaint, IMHO.
#7
Original Poster
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
Originally Posted by email
Dear Richard,
Thank you for taking the time to bring your concern to our attention and
allowing us the opportunity to address your needs. We are sincerely
sorry to hear we did not provide you with an excellent Microtel Inn and
Suites experience. You can count on our team to help resolve your
concerns.
To assist you in reaching a resolution, I've informed the Microtel Inn
and Suites Pittsburgh's general manager of the situation. The general
manager will contact you by 01/10/11. As a company, we're committed to
delivering a great experience every time you stay with us, and I
sincerely apologize this did not happen in this case.
Richard, please know that we truly appreciate your feedback and the
opportunity to respond to your concerns.
Thank you for taking the time to bring your concern to our attention and
allowing us the opportunity to address your needs. We are sincerely
sorry to hear we did not provide you with an excellent Microtel Inn and
Suites experience. You can count on our team to help resolve your
concerns.
To assist you in reaching a resolution, I've informed the Microtel Inn
and Suites Pittsburgh's general manager of the situation. The general
manager will contact you by 01/10/11. As a company, we're committed to
delivering a great experience every time you stay with us, and I
sincerely apologize this did not happen in this case.
Richard, please know that we truly appreciate your feedback and the
opportunity to respond to your concerns.
Last edited by Richard Chen; May 1, 2012 at 4:42 pm
#8
Join Date: Aug 2009
Location: Vancouver, Canada
Programs: UA Plat, Delta Plat, SPG Platinum/Life Gold
Posts: 76
Just to balance what sounds like a horrible stay I received excellent service from the same Microtel. There was a screwup with our reservations and we ended up flapping about for a room and the front desk person was quite helpful, finding a room for us even though their system said they were full. The hotel is nothing special for a cheap airport hotel but at least they aren't all bad.
Cheers
A Formerly African Nomad
Cheers
A Formerly African Nomad