Okanagan couple sues WestJet after 'three and a half miserable days in Mexico'
#1
Original Poster
Join Date: Feb 2007
Location: YVR
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Okanagan couple sues WestJet after 'three and a half miserable days in Mexico'
A West Kelowna doctor and his spouse have filed separate lawsuits against WestJet, seeking $35,000 each, after they were forced to spend what they describe as “three and a half miserable days in Mexico” when the airline allegedly wouldn't allow them to board a plane back home.
#2
Join Date: Dec 2002
Posts: 8,005
Passengers were refused travel on the 6th.
Flew home with a competitor, a competitor that has daily flights from CUN, on the 10th.
Lots of other airlines with daily flights to the Canadian border too.
Why did the pax decide to spend so many extra "miserable" days in Mexico?
Flew home with a competitor, a competitor that has daily flights from CUN, on the 10th.
Lots of other airlines with daily flights to the Canadian border too.
Why did the pax decide to spend so many extra "miserable" days in Mexico?
#3
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
Wow. So many holes in this story.
What was the invalid travel document that was refused? They appear to be Canadian citizens returning to Canada, so there’s zero complexity and zero grey area.
They appear to be both well-educated individuals — who should have been able to advocate for themselves. Yet the article makes it sound like they only spoke to a single check-in agent?
What was the pain and suffering of staying longer in Cancun? And if staying was so onerous, why an extra 3 days??
And suing for “emotional trauma and stress suffered”?! Ya, that’s not really a thing in Canada. Unlike the American tv court dramas that they must have watched, damages here tend to be limited to actual financial costs/losses.
What was the invalid travel document that was refused? They appear to be Canadian citizens returning to Canada, so there’s zero complexity and zero grey area.
They appear to be both well-educated individuals — who should have been able to advocate for themselves. Yet the article makes it sound like they only spoke to a single check-in agent?
What was the pain and suffering of staying longer in Cancun? And if staying was so onerous, why an extra 3 days??
And suing for “emotional trauma and stress suffered”?! Ya, that’s not really a thing in Canada. Unlike the American tv court dramas that they must have watched, damages here tend to be limited to actual financial costs/losses.
#4
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,449
I highly doubt the WS agent denied a Canadian citizen boarding due to improper documents assuming they had a valid PPT so there must be some variety of other travel documents & citizenship involved however the article doesn't go into that kind of detail.