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WestJet + a WestJet partner doesn’t work

WestJet + a WestJet partner doesn’t work

Old Mar 20, 2024, 10:30 am
  #16  
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I had another WS/AF itinerary recently. When I tried to do seat selection through WS, it warned me I could only ever do seat selection once, which was fine, because I just wanted to lock in my aisle seat.

When I went to check in, I was in 3A - definitely not what I had selected previously. I can't remember whether I chose 2C, 2D, 3C, or 3D, but I would never have chosen 3A for that flight. I'm assuming it never saved my seat selection when I did it before and 3A is just whatever was open when I went to check in. So yet another failure.

I haven't flown the return yet, and I can't see my seat assignment for the WS leg (and I haven't bothered to have an agent look it up), but the cabin is sold out and 3A is the only seat not occupied, so what do you want to bet I'm going to end up in 3A on the way back too?
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Old Mar 21, 2024, 5:21 pm
  #17  
 
Join Date: Oct 2006
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Originally Posted by Adam Smith
I had another WS/AF itinerary recently. When I tried to do seat selection through WS, it warned me I could only ever do seat selection once, which was fine, because I just wanted to lock in my aisle seat.

When I went to check in, I was in 3A - definitely not what I had selected previously. I can't remember whether I chose 2C, 2D, 3C, or 3D, but I would never have chosen 3A for that flight. I'm assuming it never saved my seat selection when I did it before and 3A is just whatever was open when I went to check in. So yet another failure.

I haven't flown the return yet, and I can't see my seat assignment for the WS leg (and I haven't bothered to have an agent look it up), but the cabin is sold out and 3A is the only seat not occupied, so what do you want to bet I'm going to end up in 3A on the way back too?
Interesting data point. We recently had a KL/WS itinerary and when I was finally able to get a BP I discovered that we were in 1AC when I know we had not preselected those seats as the flight was on the Q400 and it can be a pain to find space in the bins for all our stuff due to no seat in front. I wondered if the seat selection had not taken originally, but generally this has not been an issue before.
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Old Mar 22, 2024, 10:22 am
  #18  
 
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While we're at it, why can I only do seat selection once? That seems crazy to me. And it's the same if you book on non-WS ticket stock and have a WS leg, you can select your seat once. Then you have to call. Seriously?
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Old Mar 26, 2024, 2:30 am
  #19  
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Originally Posted by arf04
Interesting data point. We recently had a KL/WS itinerary and when I was finally able to get a BP I discovered that we were in 1AC when I know we had not preselected those seats as the flight was on the Q400 and it can be a pain to find space in the bins for all our stuff due to no seat in front. I wondered if the seat selection had not taken originally, but generally this has not been an issue before.
As expected, I ended up in 3A for the return of the itinerary I mentioned previously. So it seems the seat selection no longer gets saved. Which is very frustrating, because this did actually work just a couple of months ago.

Originally Posted by YXUFlyboy
While we're at it, why can I only do seat selection once? That seems crazy to me. And it's the same if you book on non-WS ticket stock and have a WS leg, you can select your seat once. Then you have to call. Seriously?
It seems that now you can do seat selection zero times, since it doesn't work.
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Old Jun 5, 2024, 2:07 pm
  #20  
 
Join Date: Nov 2019
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Adding to this list of partner booking failures, my current quandary relates to a Qantas ticket for travel Canada-Australia-Canada with QF codes on WS-operated flights within Canada.

I can log into the booking on westjet.com using the QF (Amadeus) PNR, and see the WS (Sabre) PNR there. As expected, online seat selection is not available. Notably, only the return WS leg shows up on the website - the outbound (first) WS leg is missing, with the first QF flight showing as the first flight of the itinerary.

Upon calling WS Platinum Line to sort out the seat selection, they can do the return WS leg no problem. However, the outbound leg is showing up on the Sabre itinerary as 7 instances of the same flight, all unconfirmed. By adding the PNR to TripCase I can see that the Sabre eticket is correct, but the Sabre itinerary has this peculiarity. Despite calling WS Platinum twice, and the agents speaking to the Help Desk both times, supposedly WS can't do anything about it - QF apparently needs to fix this. Unsurprisingly, a call to QF says the booking looks fine and normal on their end and that WS would need to fix anything causing issues on their end. Despite getting nothing fixed, I'll note that both airline call centres were friendly and wished me luck sorting it out with the other airline...

Since this is the very first leg, and I'm not the one travelling, I'm not keen to leave this to hopefully be sorted out during check-in.
I'm getting nowhere with either airline - any suggestions as to which airline actually has the ability to fix this, or other ways forward?
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