dtman85

I’m surprised they sent me a luggage tag.

Adam Smith

Same here - tags and surprise.

unclepants

I am curious if anyone else has managed to have their status acknowledged through 2023. Do we know if this recognition of challenge completion is done in large sweeps? I completed the spend requirement with a flight that was posted to my account about a week ago, but my status still shows as expiring Dec 15.

In the process, I had my first experience with the Dreamliner and the Elevation lounge and came away impressed by both.

gcashin

Seemed like a mixed bag; I had registered and completed the spend in October, but my status is still showing expiring Dec 15, 2022. A family member complete spend last week and their status is showing extended to Dec 31, 2023. Not sure if I should be worried that the sweep hasn’t extended mine yet?

gcashin

As a data point, I'd met the spend requirement and flights had posted in late October. Status was updated within the past ~3 days and now shows Dec 31, 2023.

hoboeater

I got the status match and tags about 2 months later. I booked a flight in J to Amsterdam to requalify for gold next year and called in to ask if I could use my WJD on my friend's account who's flying with me. The CSR told me I didn't need to since there was a redeem to hit QS promo going on. Today I was told you cannot combine promos and there's nothing that can be done after flying.

Pretty disappointing experience with Westjet...

Adam Smith

I didn't meet the required spend to maintain the Platinum status I got through the match. Instead of restoring the Gold status I had before the match, WS has dumped me down to Silver

hoboeater

Try writing an email to the executive team. I wrote in and they did right for me.

Lolbert

Hi,
I've just seen this offer and I know that the deadline has just past but would like to get a status match with BA Gold. Please could someone let me have a contact email address at Westjet?
Thanks

Adam Smith

They might, but it's not worth the time. My status would drop down to Silver at January 1 anyway, and I don't have any plans to fly WS flights before the end of the year. Well, one, but it's a DL codeshare that I'll credit to DL.

I also have other axes to grind with the executive team.

Soccerra

I did the Status Match to Gold. Purposely booked a flight with a Premium leg to get $1065 worth of spend for the year (after the WJ Debacle I had with Rewards in 2021, I flew AC most of the year), even confirmed it with the rewards that what I was doing was correct. Funny enough they "forgot" to credit me with a leg which left me $4 short believe it or not. I left it for a few days and then called in, was given a few excuses as to why I was incorrect and didn't qualify. I pushed back with them putting some sort of internal follow up note, 24 hours later the leg was added and I show as qualified for Gold until 12/31/2022. Was it just a system error, I don't know how much trust I have in WestJet considering in 2021 I missed Gold by $6. I was supposed to get the $500 status lift from my WJRBC Card but it came delayed, I argued, wrote letters and they wouldn't do anything about it. Surprised somewhat that they did this time.

hoboeater

You mean qualified for gold until 2023?

A very similar situation happened to me. Called in to make sure that what I was doing was correct and the rep even helped me put notes on my account. After some emails to upper management, they fixed my account manually.

Edit: nevermind I see you said in 2021.

Lolbert

Please could someone let me have an email contact for Westjet Rewards as I have a query on their status match offer

Soccerra

Far as I know your only avenue would be to call in (or request a call back from a regular agent) and then ask to be put through to the rewards department. Be prepared for at least a 1-2 hour hold time (if you're looking to do it now with the mess that travel is I don't know if you would get through at all). You could possibly send them a DM on Twitter, they are pretty good at responding in a reasonable time to possibly get an email address, the folks on Twitter however have no clue as to what Rewards is doing or not doing, two entirely separate departments.

Adam Smith

I wonder whether WS's system eventually figured this out, or whether someone at WS reads FT and fixed it, because my status is now back to Gold until 31/12/22. Not that it really matters.