cirrusdragoon

This thread is becoming extremely childish.

keithguy

Actually, post #1 is more relevant - there appears to be a disproportionate (compared to Air Canada) number of complaints related to Westjet flight issues. Since there have been a disproportionate number of WS cancellations compared to AC, one can argue that's the cause.

cirrusdragoon

And just look looking at the air canada forum,

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Another piece by an angry air canada customer https://www.baytoday.ca/letters-to-t...ointed-4924437.

Come to the table with concrete evidence ( actual data that airline A has more complaints than airline b. Not with numbers acquired by reading a newspaper or an online forum.
This has become quite the tossing match. Perhaps time to give it a rest?

You have no clue exactly how bad or good anyone is truly doing, every business is in shambles. Find a different rugby match mate.

Just going to leave this piece here:

https://www.nytimes.com/2022/01/01/b...dz4Ff4lYzMQX9g

keithguy

This doesn't change anything. AC definitely has cancellations and complaints too. Whataboutism doesn't change the issue at hand.

WS is having a 'meltdown' - 1 in 6 flights are being cancelled every day.

cirrusdragoon

What changes is that no airline is doing well right now. There is no need to keep pressing on with this rubbish.

Every airline company is having meltdown. Lufthansa here is having a meltdown , flying empty planes just to keep slots. What else is new? As Fran Lebowitz would say “ pretend its a pandemic!”

What is the score keeping for?

(unsubscribing to this thread, I have wasted more energy than it is worth, one too many Trolls spewing verbal none sense)

rankourabu

Lets look at actual stats. Its more like Canada is having a meltdown

Westjet has never had a lower ontime performance than AC. It finally happened in December

In absolute numbers, Westjet cancelled less flights in December, but only operates half the flights AC does.

January will be interesting.

OTP/RANK IN NORTH AMERICA/%CANCELLED/OPERATED FLIGHTS

Sopwith

When things get so bad that they can't even put you in the queue for a 3+ hour hold it is solid evidence that the entire airline system is in a state of meltdown. The defence to the abominable customer service here seems to be that "We're not as bad as the other guys, so we must be okay." It doesn't fly. Not even a little bit.

When the airlines are either unable or unwilling to fix it, as much as it pains me to say it, it is time for the heavy hand of government to intervene and force some action to happen. The airlines have brought this on by themselves by not acting earlier.

<Flame suit on.>

tcook052

Like what? Have Armed Forces pilots report for airline duty? Uniformed troops as FA's? Staffing shortages due to Omicron are now pervasive in many sectors including health care so should they have seen it coming also? Sorry but an industry already battered by waves of virus has been further decimated by the latest version and much as many in flame suits would like quick fixes it's MHO there aren't any until we weather this latest unprecedent storm that's now upon us in full gale force.

That is of course merely MHO and it's fine if YMMV.

Sopwith

Having a few more people around to answer the phone would be a good start. That problem started long before Omicron. Or Delta. Or COVID, for that matter. Just have a bit of respect for the paying customers.

tcook052

With respect that's nonsense as there were no considerable call center or flight crews staffing shortages pre-pandemic, at least that I recall dealing with WS & WS Vac on practically a daily basis. Perhaps the pandemic has been with us so long it may seem it's always been this way but sorry, it hasn't.

Symmetre

I'm generally not a fan of government intervention. But I do believe government could help the present situation by being more collaborative in its approach to managing the pandemic. It's a dynamic enough operating environment as it is, without airlines having to constantly second guess federal measures related to border closures, quarantines and such.

Government could further help by ensuring customs halls are properly staffed, so aircraft don't have to park on the tarmac for extended periods waiting to deplane pax. These delays continue, in spite of federal assurances otherwise, and further complicate operations for all airlines - smaller ones in particular.

Even a small improvement in communication from Ottawa would help. All airlines are struggling, those with more modest resources are being hit the hardest.

Sopwith

[Moderator edit of text re a deleted post.] All I'm suggesting is that in these times of extreme uncertainty and rapidly changing conditions there should be a reasonable avenue to communicate with the airlines. That's all. They've been in this state for the better part of two years now, canceling/changing people's flights on a daily/hourly basis, they know people will need to be in contact, and instead of the communication getting better, it's getting worse. People are clearly getting agitated (see the latest new thread in this forum), not necessarily at the changes, but at the inability to communicate. At some point something has to give. IMO, we're there. If others disagree, okay, I suppose. But how long are we the customers expected to endure?

(Good thing I put the flame suit on.)

djoseph

Can’t exactly say they didn’t see the longer call times coming when they decided to close all of the contact centre’s outside of YYC.

tcook052

Again with respect that's utter nonsense as airlines have definitely not been in the current dire straits for a full two years at all as traffic plunged to a small fraction of pre-pandemic levels for the bulk of 2020 and the first half of 2021 before slowly climbing this Fall so in reality it's only been in the last 3 - 4 months and especially since the arrival of omicron that the situation has gone from bad to worse.

That meltdown mode however is what's going on throughout the wider world as all sectors, including some far more vital such as healthcare, are straining to the point of collapse and all the frustrated fist shaking and demands for government intervention to somehow enforce a return to normalcy in one corner of a global pandemic is frankly beyond unrealistic but will say no more as it seems given the increasingly wild exaggerations your intent is to vent and not carry on a reasoned discourse.

newfbc

Healthcare are cancelling surgeries, hiring foreign workers/nurses, attempting to deal with the issue.

What is Westjet doing? They have "10 Million Seats on Sale!"... Received an email earlier that this sale ends today.. better hurry!

Ron.