54.13. Within 15 days following the cancellation of the contract, the merchant must refund all sums paid by the consumer under the contract and any accessory contract, including sums paid to a third person.
Within 15 days following the cancellation of the contract or following delivery if it postdates cancellation, the consumer must restore the goods that were the object of the contract to the merchant in the same state in which they were received.
The merchant shall assume the reasonable costs of restitution.
2006, c. 56, s. 5.

54.14. If the merchant defaults on the obligation to make a refund under section 54.13 and the consumer has paid by credit card, the consumer may, within 60 days following the default, request the card issuer to chargeback all amounts paid under the contract and any accessory contract, and to cancel all charges made to the consumer’s account in relation to those contracts.
2006, c. 56, s. 5.

54.15. A chargeback request must be in writing and contain the following information:
(a) the credit cardholder’s name;
(b) the credit card number and expiry date;
(c) the merchant’s name;
(d) the date the contract was entered into;
(e) the amount charged to the credit card account and the sums to be refunded by the merchant;
(f) a description of the goods or services that are the object of the contract and for which chargeback is requested;
(g) the reason for cancelling the contract; and
(h) the date of cancellation and the means used to send the cancellation notice.
2006, c. 56, s. 5.

54.16. A credit card issuer that receives a chargeback request must
(a) acknowledge receipt within 30 days;
(b) make the chargeback and cancel all credit card charges in connection with the distance contract and any accessory contract within 90 days or two complete periods, as defined in section 67, following receipt of the request, whichever comes first.

My flight has been canceled and the airline is offering me credit on a future trip. Should I accept it? i

The situations in which consumers may find themselves are varied and a multitude of rules apply. These are complex legal situations about which it is difficult to pronounce without making a case-by-case analysis.

It is not illegal for an airline to offer various solutions to the customer whose flight has been canceled.

It may be advantageous to accept this proposal if it suits you, in particular because it provides you with rapid compensation while minimizing your efforts.

However, the client may be tempted to refuse when the credit is subject to restrictive conditions, such as an expiration date or a penalty.

The Office recommends that you check the conditions attached to the use of a travel credit before accepting it.Make sure you can use it for a reasonable period of time, such as 24 months, and that there is no penalty for accepting such credit. Also, confirm if you can use it only for yourself or if it is used for someone else, such as a family member.

The FICAV could take into account the acceptance of such a credit when the time comes to assess the value of the claim.

If it is a purchase made on the Web or by telephone, for example without the intermediary of a travel agent, the consumer can benefit from specific provisions of the law, which provide in particular, in the event of refusal reimbursement of a duly canceled contract, the possibility of requiring the chargeback by the issuer of the credit card with which the purchase was made. The card issuer must then recall the payment to reimburse the consumer.