Full Refund vs Credit to Travel Bank amid COVID crisis
Jun 8, 2020, 11:40 am
#271
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
That being said, although I got an auto-reply acknowledging receipt of my e-mail, I've never received a response (2.5 months) and don't expect to.
I've written to my own MP (a Conservative) a couple of times. The first time, never heard anything back. The second time, I did receive a reply and exchanged a couple of e-mails with either the MP or a staffer. The tone was generally supportive, but with a dash of defence for the airlines' conduct - a politician's response. Some folks have posted their correspondence with their MPs over in the similar thread to this one on the AC forum.
Jun 8, 2020, 12:20 pm
#272
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Did you send it to his parliamentary e-mail or TC e-mail? When I first wrote him, I just used the @parl.gc.ca address, but got an auto-reply that it was only for constituency business (anything else would be ignored) and any e-mails relating to Transport Canada needed to be sent there ([email protected]).
That being said, although I got an auto-reply acknowledging receipt of my e-mail, I've never received a response (2.5 months) and don't expect to.
I've written to my own MP (a Conservative) a couple of times. The first time, never heard anything back. The second time, I did receive a reply and exchanged a couple of e-mails with either the MP or a staffer. The tone was generally supportive, but with a dash of defence for the airlines' conduct - a politician's response. Some folks have posted their correspondence with their MPs over in the similar thread to this one on the AC forum.
That being said, although I got an auto-reply acknowledging receipt of my e-mail, I've never received a response (2.5 months) and don't expect to.
I've written to my own MP (a Conservative) a couple of times. The first time, never heard anything back. The second time, I did receive a reply and exchanged a couple of e-mails with either the MP or a staffer. The tone was generally supportive, but with a dash of defence for the airlines' conduct - a politician's response. Some folks have posted their correspondence with their MPs over in the similar thread to this one on the AC forum.
I realize that we all have to do our little bit to get Mr. Garneau his seat on the AC board of directors one day.
Jun 8, 2020, 5:47 pm
#273
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Jun 9, 2020, 7:10 am
#275
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
There is no consumer protection.
The only arm twisting that is having any effect is USDOT and EU 261 in the UK (which is itself ironic). Canadian Government is having no effect here.
Jun 9, 2020, 7:23 am
#276
Join Date: Aug 2010
Location: YWG
Programs: Aeroplan, MileagePlus, Marriott Rewards
Posts: 2,159
When Canadian the government is taking a hands off approach, the airlines can pick and choose who gets what refund and when - if at all.
There is no consumer protection.
The only arm twisting that is having any effect is USDOT and EU 261 in the UK (which is itself ironic). Canadian Government is having no effect here.
There is no consumer protection.
The only arm twisting that is having any effect is USDOT and EU 261 in the UK (which is itself ironic). Canadian Government is having no effect here.
Jun 9, 2020, 5:34 pm
#277
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Yup. Write your MP and write Marc Garneau, Minister of Transportation. The only recourse that we, as consumers, currently have is to try to pressure our elected officials to come to our defence instead of the airlines'. Nothing may come of it, but if we do nothing, you can guarantee that the government won't either.
Jun 9, 2020, 6:35 pm
#278
Join Date: Sep 2010
Posts: 9
Jun 10, 2020, 5:14 am
#279
Join Date: Aug 2014
Location: YYC
Posts: 2,074
So most people are probably going to be 3+ months to get their money back, when the US requires them in 7 business days and the EU has a similar timeframe? Not good enough, in my view - justice delayed is justice denied. I know the EU has said they're willing to be a bit flexible on timelines, but that schedule is just ridiculous.
I believe if the the YYZ SFO leg was cancelled by WS the whole itinerary would be eligible for refund.
Jun 13, 2020, 5:41 pm
#280
Original Poster
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,135
Jun 13, 2020, 6:30 pm
#281
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
Jun 13, 2020, 9:01 pm
#282
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
Jun 17, 2020, 10:10 am
#284
Original Poster
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,135
Went online and requested a call back yesterday, 676 minutes. They called after only 260 minutes.
They processed refunds for our US trips that were cancelled in April, $6,195.
The agent asked if I had received an email which I hadn't. Just said that I know that June 16th is the day refunds can be processed for flights in early April.
Thank you once again FT and in particular YYCL3 in this case.
They processed refunds for our US trips that were cancelled in April, $6,195.
The agent asked if I had received an email which I hadn't. Just said that I know that June 16th is the day refunds can be processed for flights in early April.
Thank you once again FT and in particular YYCL3 in this case.
Jun 17, 2020, 8:02 pm
#285
Join Date: Feb 2010
Location: YVR
Programs: United Silver, Bonvoy Titanium, Hyatt Explorist
Posts: 378
Went online and requested a call back yesterday, 676 minutes. They called after only 260 minutes.
They processed refunds for our US trips that were cancelled in April, $6,195.
The agent asked if I had received an email which I hadn't. Just said that I know that June 16th is the day refunds can be processed for flights in early April.
Thank you once again FT and in particular YYCL3 in this case.
They processed refunds for our US trips that were cancelled in April, $6,195.
The agent asked if I had received an email which I hadn't. Just said that I know that June 16th is the day refunds can be processed for flights in early April.
Thank you once again FT and in particular YYCL3 in this case.