A traveller requested a diabetic-friendly meal. WestJet served him a box of potatoes
Nov 20, 2019, 2:27 pm
#1
Original Poster
Join Date: Jul 2005
Location: Halifax, NS
Posts: 37
A traveller requested a diabetic-friendly meal. WestJet served him a box of potatoes
https://globalnews.ca/news/6194751/w...meal-potatoes/
A British man’s flight home on WestJet went sour when the diabetic-friendly meal he requested didn’t meet expectations.
James Boyle, a British DJ and music producer who goes by the name Breakage, was flying WestJet from Canada to the U.K. when he was served a meal “based solely on carbohydrates and sugar.”
The meal? Potatoes, two ways.
(snip)
Boyle said he was served a similar meal on an earlier trip with WestJet. On that flight, he said he was served a packet of potato chips, a packet of raisins, a banana and a sandwich.
“All of which are extremely dangerous or inedible unless going into hypoglycaemic shock,” he said.
(snip)
The company’s initial response to Boyle was less than apologetic.
“We apologize, but we’re working on rebuilding the inflight meal service, and we encourage guests to bring food from home on board if they like,” the company wrote on Twitter.
A British man’s flight home on WestJet went sour when the diabetic-friendly meal he requested didn’t meet expectations.
James Boyle, a British DJ and music producer who goes by the name Breakage, was flying WestJet from Canada to the U.K. when he was served a meal “based solely on carbohydrates and sugar.”
The meal? Potatoes, two ways.
(snip)
Boyle said he was served a similar meal on an earlier trip with WestJet. On that flight, he said he was served a packet of potato chips, a packet of raisins, a banana and a sandwich.
“All of which are extremely dangerous or inedible unless going into hypoglycaemic shock,” he said.
(snip)
The company’s initial response to Boyle was less than apologetic.
“We apologize, but we’re working on rebuilding the inflight meal service, and we encourage guests to bring food from home on board if they like,” the company wrote on Twitter.
Nov 21, 2019, 7:14 am
#2
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Inappropriate service and flippant initial response but "dangerous" per the article? Is a diabetic going to eat whatever is served to them that is visibly incorrect? People that have specific health requirements need, and in my experience DO, make sure they have alternatives - at least to mitigate a critical issue to something survivable.
Nov 21, 2019, 8:28 am
#3
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Inappropriate service and flippant initial response but "dangerous" per the article? Is a diabetic going to eat whatever is served to them that is visibly incorrect? People that have specific health requirements need, and in my experience DO, make sure they have alternatives - at least to mitigate a critical issue to something survivable.
If this was a "normal" airline meal with a hot entry, some greens and a desert on a tray it is hard for a passenger to know what is in the sauce or dressing. They are dependent on knowing if it labeled as diabetic appropriate that the sauce is not full of sugar.