Swoop cancellations
Jul 8, 2019, 8:01 am
#1
Original Poster
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
Swoop cancellations
So there are a bunch of Swoop flight cancellations right now due to "unscheduled maintenance" on two aircraft.
https://www.flyswoop.com/advisories/
If I look here, https://www.flyswoop.com/advisories/, I see lots of info about cancellation policies. A specific one is this for a controllable delay or cancellation (which includes mechanical):
My question is this: I'm going to be flying to the GTA in a few weeks from YHZ. YHZ-YYZ will be on Westjet, and YHM-YHZ will be on Swoop. If they had more mechanical problems that day and cancelled my flight, would I be covered for a hotel voucher? Or would I be on my own since I booked two one way tickets on two separate (though related) carriers?
https://www.flyswoop.com/advisories/
If I look here, https://www.flyswoop.com/advisories/, I see lots of info about cancellation policies. A specific one is this for a controllable delay or cancellation (which includes mechanical):
a hotel voucher, one (1) meal voucher and airport transfers if your travel is delayed eight (8) hours or more, and you did not start your air travel at that airport.
Jul 8, 2019, 9:00 am
#2
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
So there are a bunch of Swoop flight cancellations right now due to "unscheduled maintenance" on two aircraft.
https://www.flyswoop.com/advisories/
If I look here, https://www.flyswoop.com/advisories/, I see lots of info about cancellation policies. A specific one is this for a controllable delay or cancellation (which includes mechanical):
My question is this: I'm going to be flying to the GTA in a few weeks from YHZ. YHZ-YYZ will be on Westjet, and YHM-YHZ will be on Swoop. If they had more mechanical problems that day and cancelled my flight, would I be covered for a hotel voucher? Or would I be on my own since I booked two one way tickets on two separate (though related) carriers?
https://www.flyswoop.com/advisories/
If I look here, https://www.flyswoop.com/advisories/, I see lots of info about cancellation policies. A specific one is this for a controllable delay or cancellation (which includes mechanical):
My question is this: I'm going to be flying to the GTA in a few weeks from YHZ. YHZ-YYZ will be on Westjet, and YHM-YHZ will be on Swoop. If they had more mechanical problems that day and cancelled my flight, would I be covered for a hotel voucher? Or would I be on my own since I booked two one way tickets on two separate (though related) carriers?
Operationally and from a terms and conditions perspective they have no relationship whatsoever.
Jul 8, 2019, 9:20 am
#3
Original Poster
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
You will be on your own as Swoop sees your journey starting in YHM. Also, if the WestJet flight is late and you miss the Swoop flight cutoff times for bag drop (if you have any to check), checkin (if you can’t do it online) and boarding, you won’t be able to board and will lose the flight, as Swoop is very strict compared with other airlines.
Operationally and from a terms and conditions perspective they have no relationship whatsoever.
I'm not worried about a delayed Westjet flight since I'm not making a connection. I'll be staying in the GTA for a few days to catch some a Jays game and a few other things.
Jul 8, 2019, 4:12 pm
#4
Join Date: Jul 2005
Location: Halifax, NS
Posts: 37
https://www.cbc.ca/news/canada/hamil...dale-1.5203982
The WestJet Airlines subsidiary said 11 of its flights were cancelled on July 7 and 8, including trips from Hamilton, Edmonton, Winnipeg, Halifax, Orlando and Fort Lauderdale.
The cancellations, which began on July 5, will continue for next two days. July 9 trips from Hamilton, Halifax and London, Ont. and July 10 trips from Hamilton, Winnipeg and Edmonton have also been grounded.
The airline blamed unscheduled maintenance on one of its aircraft.
Travellers slam Swoop after nearly 2 dozen delayed or cancelled flights
'It would be great if they were reliable and had some customer support, but no'
Passengers planning to take Swoop flights from airports across Canada and Florida have been left scrambling after the low-cost airline delayed or cancelled nearly two dozen trips because of maintenance issues.The WestJet Airlines subsidiary said 11 of its flights were cancelled on July 7 and 8, including trips from Hamilton, Edmonton, Winnipeg, Halifax, Orlando and Fort Lauderdale.
The cancellations, which began on July 5, will continue for next two days. July 9 trips from Hamilton, Halifax and London, Ont. and July 10 trips from Hamilton, Winnipeg and Edmonton have also been grounded.
The airline blamed unscheduled maintenance on one of its aircraft.
Jul 8, 2019, 5:39 pm
#5
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
An unscheduled engine swap on one aircraft is the main issue, but a lack of aircraft to rent to fill the gap is also cited:
https://www.ctvnews.ca/business/swoo...ions-1.4498994
https://www.ctvnews.ca/business/swoo...ions-1.4498994
Jul 8, 2019, 9:18 pm
#7
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
Jul 8, 2019, 10:44 pm
#8
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
Indeed. The biggest scourge we frequent flyers face is that we’re hopelessly outnumbered by the price-conscious proletariat. And I’m not even sure safety is a big issue with most of them unless there’s been a recent disaster in the news.
Jul 8, 2019, 11:46 pm
#9
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
There is a simple solutions to this problem. Put in place some regulations that basically says if the airline your booked on is unable to meet its departure time by more than 2 hours, you as a customer are free to take that ticket over to any competitor and the new airline is free to invoice the problem airline directly for the current walk up fare.
Jul 8, 2019, 11:51 pm
#10
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
There is a simple solutions to this problem. Put in place some regulations that basically says if the airline your booked on is unable to meet its departure time by more than 2 hours, you as a customer are free to take that ticket over to any competitor and the new airline is free to invoice the problem airline directly for the current walk up fare.
Jul 9, 2019, 7:04 pm
#11
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I would disagree. I think most people buying Swoop or one of the others simply but who ever has the best scedulle or price in some weird trade off in their head. They expect the airline to live up to its end of the deal.
Jul 9, 2019, 10:13 pm
#12
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
The point is that the cost of reaccommodating as you suggest would ultimately be borne by increasing fares. Folks travelling Swoop are usually doing so because they are looking for a low fare. So they wouldn't necessarily be happy in self-insuring.
Jul 20, 2019, 12:06 pm
#13
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Swoop in the news.....
July 20, 2019
Is flying with Canada’s low-cost airlines worth the hassle?
Global News - By Erica Alini National Online Journalist, Money/Consumer
QUOTES:
Swoop said in a statement it is completing a “full review” of the cancellations and is committed to “improving [its] process to regain the confidence of [its] travellers.”
“We have already identified the need for additional traveller support in our contact centre and acknowledge the volume of correspondence required during this event has had a significant impact to our response time,” Swoop said.
***
"Carolina Ayala was one of the hundreds of Swoop passengers affected by the low-cost carrier’s decision to cancel 23 flights between July 5 and July 10 due to unscheduled maintenance on one of its aircraft."
Full article https://globalnews.ca/news/5495173/c...s-swoop-flair/
July 20, 2019
Is flying with Canada’s low-cost airlines worth the hassle?
Global News - By Erica Alini National Online Journalist, Money/Consumer
QUOTES:
Swoop said in a statement it is completing a “full review” of the cancellations and is committed to “improving [its] process to regain the confidence of [its] travellers.”
“We have already identified the need for additional traveller support in our contact centre and acknowledge the volume of correspondence required during this event has had a significant impact to our response time,” Swoop said.
***
"Carolina Ayala was one of the hundreds of Swoop passengers affected by the low-cost carrier’s decision to cancel 23 flights between July 5 and July 10 due to unscheduled maintenance on one of its aircraft."
Full article https://globalnews.ca/news/5495173/c...s-swoop-flair/
Jul 20, 2019, 4:25 pm
#15
Join Date: Mar 2010
Location: Calgary
Posts: 1,444
Swoop for WestJet will have to exist as long as there is a ULCC market in Canada, if it is rolled into mainline it can't compete from a cost perspective, so that market will end up being handed to the remaining ULCCs. If it is just shut down, the ULCCs will just assume the demand anyway.
It is very much a defensive operation to spread the ULCC fulfilment across multiple players so that no single player can be too dominant and start eating into the bottom end of the mainline market beyond just the ULCC one. In some ways AC and Transat benefit from Swoop existing, as they don't have products that compete in the ULCC space, but if a ULCC competitor similar in size to Spirit emerged in Canada to dominate the ULCC market and expand into the whole economy traveller space, then that would certainly impact their low-end fares and affect overall profitability.