Swoop in the news.....

July 20, 2019

Is flying with Canada’s low-cost airlines worth the hassle?

Global News - By Erica Alini National Online Journalist, Money/Consumer

QUOTES:

Swoop said in a statement it is completing a “full review” of the cancellations and is committed to “improving [its] process to regain the confidence of [its] travellers.”

“We have already identified the need for additional traveller support in our contact centre and acknowledge the volume of correspondence required during this event has had a significant impact to our response time,” Swoop said.


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"Carolina Ayala was one of the hundreds of Swoop passengers affected by the low-cost carrier’s decision to cancel 23 flights between July 5 and July 10 due to unscheduled maintenance on one of its aircraft."




Full article https://globalnews.ca/news/5495173/c...s-swoop-flair/