Do V Australia CSRs ever pick up the phone?
Mar 3, 2009, 2:16 pm
#1
Original Poster
Join Date: Sep 2005
Location: LAX
Programs: AA ExPlat, HHonors Diamond
Posts: 1,130
Do V Australia CSRs ever pick up the phone?
I need to cancel one ticket, and have questions about 3 others that I have booked with them. I tried calling yesterday twice. On hold for over an hour each time. Hung up one time. Second time, my BBerry ran out of juice.
Calling today from a landline twice - no luck. I'm even trying to call their Biz Ticketing line!
Calling today from a landline twice - no luck. I'm even trying to call their Biz Ticketing line!
Mar 3, 2009, 3:27 pm
#2
Original Poster
Join Date: Sep 2005
Location: LAX
Programs: AA ExPlat, HHonors Diamond
Posts: 1,130
OK so calling the business ticket reservation line worked. I was still on hold for about 15 minutes, but the gentleman who picked up the phone was very helpful and didn't give me any trouble for calling re. Y tickets.
He took his time with me and was very pleasant to deal with. I just wish that the wait wasn't so atrocious.
He took his time with me and was very pleasant to deal with. I just wish that the wait wasn't so atrocious.