Status Platinum Upgrades
Jun 22, 2016, 10:29 pm
#1
Original Poster
Join Date: Jan 2015
Posts: 60
Status Platinum Upgrades
I recently flew Sydney to Brisbane with my wife and used my platinum upgrades for both of us on both legs. So business return.
I've just been credited status for the trip, and I've been credited 40 each way, and my wife 20 each way.
I'm fairly sure we were both meant to be credited 20 each way, so I'm not complaining, just wondering if anyone can shed any light?
I've just been credited status for the trip, and I've been credited 40 each way, and my wife 20 each way.
I'm fairly sure we were both meant to be credited 20 each way, so I'm not complaining, just wondering if anyone can shed any light?
Jun 23, 2016, 4:26 am
#2
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465
Don't knock it, it's just another example of Virgin's third-rate IT systems. It's happened to me more than once, almost always when a flight has been changed. I put it down to inexperienced sales agents working with clunky IT systems
Jun 26, 2016, 9:48 pm
#3
Original Poster
Join Date: Jan 2015
Posts: 60
Yeah, it just seems very strange, considering we were in the same PNR and we family pool.
You would have thought being in the same PNR the credits would have been applied together. If the credits are applied against the ticket, instead of the PNR, then there should be no chance of getting Business status credits, as VA don't update booking class on upgraded tickets (they only change the class of the seat, not the ticket).
You would have thought being in the same PNR the credits would have been applied together. If the credits are applied against the ticket, instead of the PNR, then there should be no chance of getting Business status credits, as VA don't update booking class on upgraded tickets (they only change the class of the seat, not the ticket).
