Virgin: the world's best passenger complaint letter?
Jan 30, 2009, 10:16 pm
#16
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
CJ
Jan 31, 2009, 4:51 am
#17
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
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One thing about SRB is that he has always used free publicity such as news items rather than paying for it and this has certainly got the Virgin name in the news all around the world very quickly you must agree?^ Much quicker than you could ever do with normal advertising even if you were willing to spend so much money to do it, which he is not.
Jan 31, 2009, 7:28 am
#18
Join Date: Dec 2005
Location: SYD
Programs: QF Platinum (LTG), OW Emerald, Accor Platinum; Hyatt Explorist.
Posts: 2,165
As the famous quote goes, there is no such thing as bad publicity and this has highlighted they serve Indian food and has also attracted lots of letters from people saying how much they do enjoy the food.
One thing about SRB is that he has always used free publicity such as news items rather than paying for it and this has certainly got the Virgin name in the news all around the world very quickly you must agree?^ Much quicker than you could ever do with normal advertising even if you were willing to spend so much money to do it, which he is not.
One thing about SRB is that he has always used free publicity such as news items rather than paying for it and this has certainly got the Virgin name in the news all around the world very quickly you must agree?^ Much quicker than you could ever do with normal advertising even if you were willing to spend so much money to do it, which he is not.
Last edited by Cedar Jet; Jan 31, 2009 at 7:33 am
Mar 21, 2009, 7:42 am
#19
Join Date: Feb 2009
Location: Washington (the state)
Programs: AS Million Miler, Hyatt Globalist
Posts: 102
Best passenger complaint letter ever
This is a link to the best passenger complaint letter of all time. In fact, it may be the best letter of all time. It was published in the Daily Telegraph yesterday. http://www.telegraph.co.uk/travel/tr...nt-letter.html
Mar 21, 2009, 9:08 am
#20
Moderator, Virgin Atlantic
Join Date: Mar 2001
Location: www.V-Flyer.com
Programs: VS Red, Bonvoy Lifetime Titanium - earned out of our own pocket!.
Posts: 2,392
I can remember when the Torygraph used to publish recent News!! 
That 'news' story was on here, and just about every other aviation website in January!!.
Nick
That 'news' story was on here, and just about every other aviation website in January!!.
Nick