Broken IFE for entire flight
#1
Original Poster
Join Date: Sep 2010
Programs: BA Gold
Posts: 255
Broken IFE for entire flight
Just had an email from Virgin to say tonight’s flight MCO-MAN the inflight entertainment for the entire plane is broken, which is a huge pain as I don’t have an iPad or similar to watch anything on.
whats the usual compen/points for something like this occurring , we are travelling upper class if that affects what Virgin would usually offer when we complain.
Dont think trying to reroute would help us much tbh with timings but out of interest would this be something they might offer if you pushed hard enough
whats the usual compen/points for something like this occurring , we are travelling upper class if that affects what Virgin would usually offer when we complain.
Dont think trying to reroute would help us much tbh with timings but out of interest would this be something they might offer if you pushed hard enough
#2
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,097
Re-route? Very unlikely, especially with limited options to MAN. There is the much earlier flight to LHR that you could try for, but they would expect you to make your own way up to MAN at your own expense.
It tends to be tiered based on the cabin you are in. They normally will inform you on-board as to what the process will be, as usually they will do something for all passengers by cabin due to broken IFE. I've had 3,000 points in economy before and from memory 10,000 points was the standard for UC. (Some people will have received more / less depending on CS involvement)
They previously used to have a few handheld units that they could hand out when individual IFE screens went tech. You may be able to get one of those if you ask when boarding.
It tends to be tiered based on the cabin you are in. They normally will inform you on-board as to what the process will be, as usually they will do something for all passengers by cabin due to broken IFE. I've had 3,000 points in economy before and from memory 10,000 points was the standard for UC. (Some people will have received more / less depending on CS involvement)
They previously used to have a few handheld units that they could hand out when individual IFE screens went tech. You may be able to get one of those if you ask when boarding.