Are VS currently paying out on agreed refunds ?
Jun 11, 2020, 2:37 pm
#106
Join Date: Jan 2017
Posts: 805
Anyone in the US should just file a chargeback and be done with it.
I’m sure the 50 day message is related to when they think new bookings will pick up and the cash flow will pick up.
The “low staffing” messages are bs as they’ve disabled all of the automated ways for a customer to process a refund, plus it’s not like it’s a hard manual process to hit the refund button. The service reps will spend 10x the time explaining why they don’t have the proper staffing to process a refund than it would take for them to actually process it.
I’m sure the 50 day message is related to when they think new bookings will pick up and the cash flow will pick up.
The “low staffing” messages are bs as they’ve disabled all of the automated ways for a customer to process a refund, plus it’s not like it’s a hard manual process to hit the refund button. The service reps will spend 10x the time explaining why they don’t have the proper staffing to process a refund than it would take for them to actually process it.
Jun 12, 2020, 2:17 am
#107
Join Date: Aug 2016
Posts: 102
I'm based in the UK and i cancelled a ticket under the 24 hour risk free cancellation on March 2. They told me that if you request a refund within 24 hours but falling within the same day it is automated but within 24 hours but the next day it is not.
They told me within 90 days. Day 90 i went to Virgin Money - who themselves have decided to go slow and say "they will be in touch" - its now 100 days and i havent heard from either.
That said, i did not get any of these "within X days" emails either.
They told me within 90 days. Day 90 i went to Virgin Money - who themselves have decided to go slow and say "they will be in touch" - its now 100 days and i havent heard from either.
That said, i did not get any of these "within X days" emails either.
Jun 12, 2020, 2:21 am
#108
Join Date: Jun 2018
Posts: 940
For comparison, I created a refund request for a Qatar Airways ticket on 30th March (18 days after the VS request), and that has been refunded onto my card today.
Jun 12, 2020, 2:34 am
#109
Join Date: Jan 2017
Location: Berkshire, UK
Programs: BAEC Gold, VS Gold, HH Diamond, Accor Gold
Posts: 117
Called VS regarding something else - apparently emails are targeted to extend all refunds to 120 days; with a 30/40/50 extra delay. Could have missheard though. No surprise since financing has not yet been officially announced - was rumeroured to be forthcoming by end of May..... Suspect DL will have to pony up some how....
https://www.theguardian.com/business...to-four-months
Jun 13, 2020, 5:59 am
#111
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
Updated datapoint.
Cancelled flight by VS. I requested refund late March (was told - up to 90 days).
Late April, got the we are processing your refund e-mail.
Last week got the .... nearly there and it will be with you within 40 days e-mail.
I have hope I am in a moving queue.
I see upthread someone confirming a March refund, from earlier than mine, hitting their account recently.
Cancelled flight by VS. I requested refund late March (was told - up to 90 days).
Late April, got the we are processing your refund e-mail.
Last week got the .... nearly there and it will be with you within 40 days e-mail.
I have hope I am in a moving queue.
I see upthread someone confirming a March refund, from earlier than mine, hitting their account recently.
Jun 13, 2020, 7:28 am
#112
Join Date: Feb 2009
Location: Berkshire
Programs: BAEC GGL/CCR/LTG
Posts: 684
I got a callback on my MBNA chargeback yesterday, I need to send some more documents in by Monday, but they informed me that I should get a temporary credit shortly after.
Jun 13, 2020, 10:20 am
#113
Suspended
Join Date: Feb 2006
Posts: 1,992
My mum also got the 40 day refund. She has already waited 90 days. She called her credit card company yesterday to start the dispute. They said they will send her some paperwork to fill out and send back. She can't do it online because she doesn't know how to. I think the credit card company is Barclays. Will keep you all updated.
Does anyone know, could my mum complain to the DOT about this even though she is not a US citizen, but was coming to Vegas?
Does anyone know, could my mum complain to the DOT about this even though she is not a US citizen, but was coming to Vegas?
Last edited by FlyerTalker7654; Jun 13, 2020 at 10:27 am
Jun 15, 2020, 7:28 am
#115
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I canceled on April 30 and have not received any notification whatsoever. I can tell I'm way behind those earlier in the queue, but I think I'll go till June 30th before I just dispute the charge with Amex (all the way back in September of last year). As others have posted, other airlines are much more timely -- all these airlines have refunded me money within a week, two weeks tops: American, Delta, Etihad, ANA. So to borrow a British term, its bollocks its taking them this long.
Jun 15, 2020, 7:38 am
#116
Join Date: Oct 2019
Location: NYC
Posts: 106
Serious Stockholm Syndrome on this board
Lots of posts here giving VS immense leeway to illegally hold on their customers money. I don’t know why anyone who bought their tickets with a credit card would wait one day past the seven days that airlines have, per EU AND US regulations, before doing a charge back. Am I the only one who won’t shed a tear if poor sir Richard has to a mortgage his island?
Jun 15, 2020, 1:21 pm
#117
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 234
Lots of posts here giving VS immense leeway to illegally hold on their customers money. I don’t know why anyone who bought their tickets with a credit card would wait one day past the seven days that airlines have, per EU AND US regulations, before doing a charge back. Am I the only one who won’t shed a tear if poor sir Richard has to a mortgage his island?
The failure of the airline won’t hurt Branson much, but I actually do care about the tens of thousands of people directly and indirectly employed by/because of the airline. I don’t want those people to lose their jobs and if paying a few ££ interest on my credit card helps to avoid that, then I’m happy to make my contribution.
Jun 16, 2020, 6:57 am
#118
Join Date: May 2010
Location: UK
Posts: 5,380
Maybe it’s because most people understand that there’s been a global pandemic for the past 5 months which has closed down the entire travel industry. Under normal circumstances, delays with refunds wouldn’t be acceptable, but these are far from normal circumstances. I’ve seen a range of responses from travel businesses over the last few months and Virgin’s isn’t the best, nor the worst.
The failure of the airline won’t hurt Branson much, but I actually do care about the tens of thousands of people directly and indirectly employed by/because of the airline. I don’t want those people to lose their jobs and if paying a few ££ interest on my credit card helps to avoid that, then I’m happy to make my contribution.
The failure of the airline won’t hurt Branson much, but I actually do care about the tens of thousands of people directly and indirectly employed by/because of the airline. I don’t want those people to lose their jobs and if paying a few ££ interest on my credit card helps to avoid that, then I’m happy to make my contribution.
Jun 16, 2020, 8:17 am
#120
Join Date: Aug 2013
Posts: 1,710
Maybe it’s because most people understand that there’s been a global pandemic for the past 5 months which has closed down the entire travel industry. Under normal circumstances, delays with refunds wouldn’t be acceptable, but these are far from normal circumstances. I’ve seen a range of responses from travel businesses over the last few months and Virgin’s isn’t the best, nor the worst.
The failure of the airline won’t hurt Branson much, but I actually do care about the tens of thousands of people directly and indirectly employed by/because of the airline. I don’t want those people to lose their jobs and if paying a few ££ interest on my credit card helps to avoid that, then I’m happy to make my contribution.
The failure of the airline won’t hurt Branson much, but I actually do care about the tens of thousands of people directly and indirectly employed by/because of the airline. I don’t want those people to lose their jobs and if paying a few ££ interest on my credit card helps to avoid that, then I’m happy to make my contribution.