Are VS currently paying out on agreed refunds ?
May 31, 2020, 3:50 am
#76
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
VS just need the interest free loans. Something I'm relatively sympathetic to as long as I eventually get my money. After all, my bank is paying me zero interest on balances anyhow...
May 31, 2020, 5:29 am
#77
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,174
Indeed. Either the "we have received your claim" emails are automatic, and should be received within minutes of requesting the confirmation OR they are manual in which case the refund could actually have been processed in the same time it took to send the email...
VS just need the interest free loans. Something I'm relatively sympathetic to as long as I eventually get my money. After all, my bank is paying me zero interest on balances anyhow...
VS just need the interest free loans. Something I'm relatively sympathetic to as long as I eventually get my money. After all, my bank is paying me zero interest on balances anyhow...
Jun 1, 2020, 6:13 am
#78
Join Date: Jul 2010
Posts: 19
An update, if of use, on my situation. Have posted a couple of times on this thread.
Spoke to VS via Whatsapp mid-April (I had flights to Seattle on April 14). Told refund approved and would hear within 20 days. Allowed for 30 in case it was an error and still no email, so contacted Amex on May 27 to start a chargeback. That took 15 minutes of them asking if I had spoken to the merchant and various attempts to deter me. Anyway, they relented and started the process. I have only just received confirmation from Amex this morning (at 3am!) in which they asked for any proof of refund being granted, so I sent them a screenshot of the conversation I had with VS. Will see how they respond to that.
Spoke to VS via Whatsapp mid-April (I had flights to Seattle on April 14). Told refund approved and would hear within 20 days. Allowed for 30 in case it was an error and still no email, so contacted Amex on May 27 to start a chargeback. That took 15 minutes of them asking if I had spoken to the merchant and various attempts to deter me. Anyway, they relented and started the process. I have only just received confirmation from Amex this morning (at 3am!) in which they asked for any proof of refund being granted, so I sent them a screenshot of the conversation I had with VS. Will see how they respond to that.
Jun 1, 2020, 12:11 pm
#79
Join Date: Jul 2010
Posts: 19
Ok, within seven hours of me posting my update on here and on the same day Amex said they had opened my case I got an email from VS saying:"This is to confirm that we have received your refund application.
During these unprecedented times we are experiencing extremely high volumes. Please rest assured we have received your refund application and are working hard to bring this to a resolution as quickly as possible.
The health and wellbeing of our customers and staff is our highest priority. We are working closely with the UK Government and health organizations to ensure we’re following the very latest advice. This, in turn, has had an impact to our staffing levels and therefore we are currently unable to advise a timeframe for completion.
We endeavor to get back to you as soon as possible and thank you for your continued patience and support .
Kindest Regards
Refunds Department "
During these unprecedented times we are experiencing extremely high volumes. Please rest assured we have received your refund application and are working hard to bring this to a resolution as quickly as possible.
The health and wellbeing of our customers and staff is our highest priority. We are working closely with the UK Government and health organizations to ensure we’re following the very latest advice. This, in turn, has had an impact to our staffing levels and therefore we are currently unable to advise a timeframe for completion.
We endeavor to get back to you as soon as possible and thank you for your continued patience and support .
Kindest Regards
Refunds Department "
Jun 1, 2020, 12:59 pm
#80
Suspended
Join Date: Feb 2006
Posts: 1,992
Ok, within seven hours of me posting my update on here and on the same day Amex said they had opened my case I got an email from VS saying:"This is to confirm that we have received your refund application.
During these unprecedented times we are experiencing extremely high volumes. Please rest assured we have received your refund application and are working hard to bring this to a resolution as quickly as possible.
The health and wellbeing of our customers and staff is our highest priority. We are working closely with the UK Government and health organizations to ensure we’re following the very latest advice. This, in turn, has had an impact to our staffing levels and therefore we are currently unable to advise a timeframe for completion.
We endeavor to get back to you as soon as possible and thank you for your continued patience and support .
Kindest Regards
Refunds Department "
During these unprecedented times we are experiencing extremely high volumes. Please rest assured we have received your refund application and are working hard to bring this to a resolution as quickly as possible.
The health and wellbeing of our customers and staff is our highest priority. We are working closely with the UK Government and health organizations to ensure we’re following the very latest advice. This, in turn, has had an impact to our staffing levels and therefore we are currently unable to advise a timeframe for completion.
We endeavor to get back to you as soon as possible and thank you for your continued patience and support .
Kindest Regards
Refunds Department "
Jun 1, 2020, 4:38 pm
#82
Suspended
Join Date: Feb 2006
Posts: 1,992
Can you also put a claim in via the financial omnibus? I've been out of the UK for 8 years so forgive me, what is a section 75 claim?
Jun 1, 2020, 6:13 pm
#83
Join Date: Aug 2014
Posts: 49
Jun 2, 2020, 12:55 am
#84
Join Date: Jul 2010
Posts: 19
https://www.moneysavingexpert.com/sh...our-purchases/
Also received word from Amex this morning that they had credited my account with the money owed!
Jun 2, 2020, 7:27 am
#85
Suspended
Join Date: Feb 2006
Posts: 1,992
A Section 75 claim means you are holding the merchant AND the card provider liable.
https://www.moneysavingexpert.com/sh...our-purchases/
Also received word from Amex this morning that they had credited my account with the money owed!
https://www.moneysavingexpert.com/sh...our-purchases/
Also received word from Amex this morning that they had credited my account with the money owed!
Jun 2, 2020, 7:55 am
#86
Join Date: May 2010
Location: UK
Posts: 5,380
A Section 75 claim means you are holding the merchant AND the card provider liable.
https://www.moneysavingexpert.com/sh...our-purchases/
Also received word from Amex this morning that they had credited my account with the money owed!
https://www.moneysavingexpert.com/sh...our-purchases/
Also received word from Amex this morning that they had credited my account with the money owed!
Jun 2, 2020, 11:22 am
#87
Join Date: Dec 2009
Posts: 337
yes, it should not be so difficult. We had 5 biz class tickets leaving this Thursday for a two week trip to Japan. (PDX>YVR>NRT>HND>SFO) for ~$1300 r/t each, purchased back in Sep 2019. Was a great deal so we jumped on it and got tickets via Priceline. Of course Covid19 put a wrench in all this, but would you believe about 8 weeks ago got email from Priceline that one of the legs was CNX (Alaska Airlines, PDX > YVR) and given option to cancel the trip and refund money back to Credit Card or allow JAL / Priceline to hold money. We obviously choose money back and on 31 May, all the funds were applied back to the original credit card. This was BEFORE trip ever was going to begin.
Am still waiting for VS to get back funds from a trip was scheduled in March 2020 that they cnx.
Am still waiting for VS to get back funds from a trip was scheduled in March 2020 that they cnx.
Jun 8, 2020, 12:04 pm
#90
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 234
I got my refund acknowledgment (1 of 6) on 9 April so I’m a good month behind you. The other 5 refunds will be way off, haven’t even had the acknowledgment for these yet (cancelled 30 April via Messenger).