Theirin

Shame they didn't tell you that at first !

Lloydcov

Theirin

I wouldn't count on it. I've spent well over £10k and I've never received an email.

Lloydcov

Theirin

Haven't gotten the voucher either - I haven't had a use for it yet, and quite honestly given the track record I dread the stress of having to get in touch with them over it until I need to!

Tim_T

Theirin

Checking back through my account activity I have received it, although it appears to have appeared retroactively because it wasn't there on the date listed in account activity. I've noticed these retroactive activity changes a few times.

binman

like many of the initial customers had my email today warning me that the fee was due.

I won't be renewing as the voucher is worthless to anyone who does not fly Y.

Have been astounded by the shabby customer service I have received at the hands of their agent who refused to close the account with transactions pending and refused to take a payment to cover them. I have to call back and if I am late the fee will be applied and will not be refunded in full or in part.

My god they have made BA/Amex look positively fluffy!

I wasn't after a waiver of the fee as I was going to churn but though it might be offered given the amount put through this last year. I needn't have worried I was told they don't have a retention team.

Would be interested in know if anyone has had the fee waived and other peoples experience.

Theirin

That's my issue with the voucher as well - I don't like to fly Economy and I mostly fly alone, so the value is limited. Maybe if I fly Premium some time I'll use the Clubhouse voucher, but I think it's only a single use, which seems appalling value. Access on both legs of a round trip would make it a bit more enticing.

If I pay the fee for the second year it'll only be for the miles earning on a non-Amex card.

Ancient Observer

The customer service folk do seem to try, it is just that they are not empowered to actually DO anything.
As a regular credit card, it is expensive. As an airmiles card, it is an incompetent organisation.

Theirin

The only redeeming feature is the miles earning rate for a non-Amex card. That and I have to admit it's a nice looking card.

ajws_83

Quick question - and i assume it will be a no...

Is the upgrade voucher only available on VS Metal? basically, im guessing you cant use the voucher for a DL operated flight for example, as the miles prices are different (both tax and miles needed) is different for a VS and DL flight...

Theirin

I actually received the email now - twice - and 5 months after the voucher appeared in my account.

I would think not, but then I didn't expect to be able to use Miles Booster on an NH First redemption either, so you never know. It couldn't hurt to call and as, especially given the special relationship with Delta.

onlysuites

I used my voucher last year for travel next week which I no longer need. My voucher expired in Feb so if I cancel the ticket will the voucher vanish or is there a way to use it by making a booking straightaway?

Tim_T