Have anyone experience this in the U.S?
Jul 30, 2008 | 12:56 pm
#1
Original Poster
Join Date: Feb 2008
Programs: SWA RR, CO One Pass, TAM Fidelidade, HA Miles, DL Skymiles, KLM Flying Blue
Posts: 1,165
Jul 30, 2008 | 1:05 pm
#2
Join Date: Jul 2007
Location: Expat in SIN
Programs: UA Plat, TK Gold, *G
Posts: 1,452
Right?
If you tell an American FA that you are unhappy with the service, they can throw you off as a "security risk".
Eventough, some of us face crap service we cannot protest like the Chinese. Our only option is to switch our spending to a different carrier.
If you tell an American FA that you are unhappy with the service, they can throw you off as a "security risk".
Eventough, some of us face crap service we cannot protest like the Chinese. Our only option is to switch our spending to a different carrier.
Jul 30, 2008 | 1:07 pm
#3
Join Date: Mar 2004
Location: MSY
Programs: NW Gold and now Delta Gold
Posts: 3,072
No. You would be arrested and jailed if you participated in this sort of riot at an American airport. Smashing computers and equipment is truly over the top and not a civilized response to poor service in my humble opinion. Where is the law enforcement at this airport? It is not the first time I've read of this sort of public misbehavior at a Chinese airport.
Jul 30, 2008 | 1:19 pm
#4
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Something similar
Back in the late 80's, Continental started service from HNL to MNL (Honolulu/Manila). The first week of the service we ended up with over 100 customers arriving from SFO without reservations. It seems that a dishonest travel agent sold over 100 tickets using only one reservation. All of these people ended up in the boarding area awaiting seat assignments. We collected their tickets and boarding envelopes asking them to wait until we could seat them. We knew we weren't going to be able to seat them but we couldn't tell them that until the flight left.
The boarding area was large (we flew a 747) and no one was the wiser until they saw the plane pushing from the gate area. A small riot started when everyone realized that they weren't on the flight and the police had to be called. The dishonest travel agent was put out of business, and we managed to get all of the stranded customers on other flights within the next few days but that didn't stop the people from calling the TV stations to complain about us and they also called the Phillipine Consulate in protest.
No one broken anything, thanks to the police but they did spend the night, in front of our ticket counter, chanting that we were unfair.
The boarding area was large (we flew a 747) and no one was the wiser until they saw the plane pushing from the gate area. A small riot started when everyone realized that they weren't on the flight and the police had to be called. The dishonest travel agent was put out of business, and we managed to get all of the stranded customers on other flights within the next few days but that didn't stop the people from calling the TV stations to complain about us and they also called the Phillipine Consulate in protest.
No one broken anything, thanks to the police but they did spend the night, in front of our ticket counter, chanting that we were unfair.
Jul 30, 2008 | 2:38 pm
#5
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 27,014
As there is an existing thread in Newsstand, I am going to lock this thread and ask that you follow the discussion in Newsstand.
Thanks..
Obscure2k
TravelBuzz Moderator
Thanks..
Obscure2k
TravelBuzz Moderator