award itinerary shows coach/ should be business
Sep 6, 2009, 8:12 am
#1
Original Poster
Join Date: Aug 2005
Posts: 730
award itinerary shows coach/ should be business
I just got off a grueling 45 min call to book an award itinerary from LAS-BKK in C class. After booked I checked my itinerary and all the flights say coach, except a UA LAS-SFO which says first. (I didn't book yet , it's on hold). Has anybody seen this before?, because I did this before and never booked the flight, but while it was on hold all my flights also said coach but when I called, the agent said no, they're in business.
Sep 6, 2009, 8:31 am
#2
Join Date: Jul 2007
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If it's Star Alliance partners, that's normal. You can call 'em to verify but it should be fine.
HTSC
HTSC
Sep 6, 2009, 11:34 am
#3
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Yup. It's a glitch. Some agents aware of this will mention it after confirming your booking. Surprised your domestic UA segment shows first. Perhaps it's only international segments on partners then. Whether UA, LH, TK, NZ or OZ has been in my award and I'm traveling F or C it's always shown on US website as coach.
If you call the partners for seat assignments, you'll also verify for yourself that way.
If you call the partners for seat assignments, you'll also verify for yourself that way.
Sep 6, 2009, 2:39 pm
#4
Moderator: American AAdvantage & Marriott Bonvoy
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As a tip, checking this every once in a while is a good way to keep tabs on your seats and equipment on the international flights. I've recently had a couple seat assignments either get changed or disappear and when I checked into it further, there had been an equipment change by the operating international carrier and I had either lost seats altogether, or they were moved to poor locations (scattered around the cabin in one case) on the new aircraft.
Sep 6, 2009, 4:53 pm
#5
Join Date: Nov 2005
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(I didn't see if any of the previous posters said this, but) go to checkmytrip.com. That will show the correct class.
Sep 6, 2009, 5:09 pm
#6
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Sep 6, 2009, 7:38 pm
#7
Join Date: Nov 2005
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Sep 8, 2009, 1:51 pm
#8
Join Date: Nov 2003
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This has been an issue with US' web site for quite some time.
Make sure you get the *A partner's confirmation number ... then look up your itinerary on that airline's web site ... it should show business.
Make sure you get the *A partner's confirmation number ... then look up your itinerary on that airline's web site ... it should show business.
Sep 8, 2009, 2:03 pm
#9
Original Poster
Join Date: Aug 2005
Posts: 730
Thanks for all the replies, i'll check that out about the A partner #. I'll be doing the final booking today or tommorow.
Sep 8, 2009, 9:38 pm
#10
Join Date: Jan 2009
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coorect class shows up on the new us air
I have had several trips show as coach and have always called *A partners to confirm seats.
Recent trip to Asia on a J award on LH and UA - I tried the new usairways.com beta and was surprised to find the correct class, although the printout was 4 pages long, instead of 1 page.
Also, when I booked to AKL via UA, I could see my whole trip including the ANZ portion on UA website, but when I booked the trip on LH/BD and UA at the end, all I could see on UA was the BD and UA segments at the end!
Recent trip to Asia on a J award on LH and UA - I tried the new usairways.com beta and was surprised to find the correct class, although the printout was 4 pages long, instead of 1 page.
Also, when I booked to AKL via UA, I could see my whole trip including the ANZ portion on UA website, but when I booked the trip on LH/BD and UA at the end, all I could see on UA was the BD and UA segments at the end!