uncjibble

I flew to Athens in May, and used one free ticket on Luftansa through the star alliance, and paid for the other one. US didnt credit my DM account for the paid one, so I had to mail in my tickets. After that, they credited me only 50% miles. I called them 2 weeks ago and they said they would fix it. I emailed them today, and they responded saying the ticket was an "S" fare (whatever that is) and that I can only get half miles!

Has this happened to anyone else? Is there anything I can do? Its only a few thousand miles, but its the principle! When I booked the ticket they assured me I would get miles for the paid ticket and didnt say anything about "S" fares or half miles! I thought I heard something about "S" fares being super cheap or something, but that wasnt true for my ticket! It was definitly full price!

Thanks for any advice!

kudzu

Welcome to FlyerTalk, uncjibble

Unfortunately, an "S' fare on Lufthansa only earns 50% Miles when accrued to US DM program. It's not how much you paid, but what fare class it was that counts in this case.

GK1998

the lowest fare buckets on LH always get 50%, intra-europe sometimes no miles at all.
Full price Y ticket would have been much more expensive.

uncjibble

I just wish they had told me that from the beginning!

Oh well, thanks for the info!

Dan6681

Check here before you book your ticket(s) on star alliance in the future to check accural rates per fare class.

loomis

I just had the same thing happen to me as it did to the OP on a recent LH flight. Don't you just hate trying to dig through all of the fine print when it comes to the airline's T&C's?

ffmcs

I am a Chairman's preferred and have flown to DXB with Lufthansa many times using my US Airways account. My ticket was purchased through a travel agent and I had no idea it was an "S" fare! When I returned home I found out that I only received 50% of the mileage.

Has anyone successfully been able to get 100% contacting US Airways with the dreaded "S" fare - even as I one time fix?

COpltASgldPHX

Why would you expect them to do this? It's not only in the published T&Cs of the DM program but it's also what they've negotiated with LH as part of the alliance. They're not going to violate those partner T&Cs even for a CP.

uva185

Wirelessly posted (BlackBerry9630/4.7.1.40 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)

"It was definitely full price"

How are you defining what is full price? An S fare is simply the lowest fare bucket, it doesn't mean it is super cheap, just the cheapest offered. A "full price" ticket IMO opinion would be full Y which is probably $3,000+ roundtrip to Europe.

I flew an S fare to MUC this fall for $550.

tommyleo

NEVER assume that you will get 100% miles on *A partner flights. Always confirm the fare code before you purchase your ticket and then go to this link to determine your miles.

ffmcs

I definitely learned a lesson that is for sure, going through the travel agency of American Express online only shows "economy", should have done a better job looking at the details. I flew United and Lufthansa - luckily it was just the segment with Lufthansa that was the S fare.

ArizonaRoadWarrior

It is the same with Air Canada; however, Air Canada discloses it in the process of selecting a fare and etc. when buying a ticket on their website.

ArizonaRoadWarrior

If your travel agent was on top of his\her game, he\she should have disclosed this to you before purchasing your ticket. Furthermore, the information is on the US Airways website. By the way, why did you continue to fly on LH on 'S' fares after you discovered the 50% credit after your first trip?

ffmcs

The United flight was booked in a different class apparently. The Lufthansa segment was booked in the S class. I have been flying this Lufthansa route to Dubai for 7 years, I never thought to double check. I realize that ignorance is no excuse, it is clearly posted on the US Airways website, but never had the experience of buying an S fare ticket until now.