Delayed Flight Call
Feb 29, 2008, 11:35 am
#1
Original Poster
Join Date: May 2007
Location: PHL
Programs: US/*A, Marriott, ICH, Budget, Avis
Posts: 762
Delayed Flight Call
I just got an automated call advising me that my flight this evening is delayed 85 minutes! I cannot remember the last time they proactively did this. Has anyone else experienced this recently. Potential caveat -- I booked this through Amex concierge but the call did not indicate any affiliation with Amex. So, did Amex do this in the guise of US, does US do this for Amex Plat concierge customers, or has US rolled out a new service?
Feb 29, 2008, 12:29 pm
#2
Join Date: Feb 2005
Location: Phoenix, AZ
Programs: US Platinum, Hilton Gold
Posts: 10
I got a call from a live person on Monday night letting me know that flight 258 from Phoenix to Philadelphia was delayed and scheduled to depart at 12:50am instead of 11:10pm. I got the call around 9:30 and my mouth just about hit the floor after getting the call. I have never had them call before and I was truely impressed. ^
Feb 29, 2008, 12:31 pm
#3
Join Date: Dec 2006
Location: PHX
Programs: USAir, SPG, Marriott, Hyatt, Avis, Hertz
Posts: 29
Yeah, I received a call last week telling me that my flight was cancelled. Unfortunately, they didn't call until 15 minutes AFTER the original departure time.
Feb 29, 2008, 1:18 pm
#4
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Each time was well in advance of the flight, so I had time to get on the phone with the CP desk to work through options before heading to the airport.
Now if they could just eliminate the need for them.
