Kiosks: why can't I...
May 4, 2007, 9:46 am
#1
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Kiosks: why can't I...
1) print a receipt?
2) change seats?
I always do OLCI, so I wonder if that's the answer to #2 (I've already picked a seat, why would I want to do it again). But I would like to be presented with my options (although yesterday, I did get a message that I couldn't change seats because my cabin was full).
And I never see an option to print a receipt...I always have to ask a TA (and never a GA because they "can't do it" or "don't have the right card stock").
2) change seats?
I always do OLCI, so I wonder if that's the answer to #2 (I've already picked a seat, why would I want to do it again). But I would like to be presented with my options (although yesterday, I did get a message that I couldn't change seats because my cabin was full).
And I never see an option to print a receipt...I always have to ask a TA (and never a GA because they "can't do it" or "don't have the right card stock").
May 4, 2007, 10:11 am
#2
Join Date: Jan 2006
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1) print a receipt?
2) change seats?
I always do OLCI, so I wonder if that's the answer to #2 (I've already picked a seat, why would I want to do it again). But I would like to be presented with my options (although yesterday, I did get a message that I couldn't change seats because my cabin was full).
And I never see an option to print a receipt...I always have to ask a TA (and never a GA because they "can't do it" or "don't have the right card stock").
2) change seats?
I always do OLCI, so I wonder if that's the answer to #2 (I've already picked a seat, why would I want to do it again). But I would like to be presented with my options (although yesterday, I did get a message that I couldn't change seats because my cabin was full).
And I never see an option to print a receipt...I always have to ask a TA (and never a GA because they "can't do it" or "don't have the right card stock").
You should be able to change seats at a kiosk. I have been given that option when I do. However, I have not been able to print a receipt since the cutover to QIK.
May 4, 2007, 10:16 am
#3
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I don't know about changing seats at a kisok once you've done OLCI, but I do know there is an option to print a receipt right after printing your boarding pass online. I do that all the time for business expense purposes.
May 4, 2007, 10:21 am
#4
Join Date: Mar 2007
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I haven't had trouble selecting seats at the kiosk (even after OLCI). It still doesn't read my credit card or recognize my DM# (though next time I'm going to try zero padding the DM# to see if that works). With respect to the receipt, I don't think I've seen that option since before cutover.
A bizarre thing happened the other morning though. I got an email with the subject "US AIRWAYS - CONFIRMATION CODE: XXXXXX." It was a receipt for a flight I had taken WEEKS ago. I didn't ask for it, and I'm not accustomed to getting them automatically. The tag line at the bottom reads: "A GREAT NEW FEATURE ON USAIRWAYS.COM ALLOWS YOU TO CREATE YOUR OWN RECEIPT,
SIMPLY GO TO USAIRWAYS.COM"
Weird.
A bizarre thing happened the other morning though. I got an email with the subject "US AIRWAYS - CONFIRMATION CODE: XXXXXX." It was a receipt for a flight I had taken WEEKS ago. I didn't ask for it, and I'm not accustomed to getting them automatically. The tag line at the bottom reads: "A GREAT NEW FEATURE ON USAIRWAYS.COM ALLOWS YOU TO CREATE YOUR OWN RECEIPT,
SIMPLY GO TO USAIRWAYS.COM"
Weird.
May 4, 2007, 10:42 am
#5
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I've had no success changing seats at the kiosks in BOS (I've always done OLCI beforehand). Other cities, I have been able to change seats (again, with OLCI).
May 4, 2007, 10:47 am
#6
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I have been able to change seats and reprint BPs after OLCI at kiosks in TRI, CLT, EWR, LGA. I can print a receipt online, but not at a kiosk.
May 4, 2007, 10:50 am
#7
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From their recent press release about forthcoming customer service initiatives:
I suspect this problem is related.
Improved Kiosk Technology
Since moving to one reservations system in early March, self-service kiosks in many of the airline's eastern region cities have not operated with acceptable reliability standards. US Airways has begun a replacement plan that will bring in 600 new state-of-the-art machines. The first deliveries will arrive in late May.
Since moving to one reservations system in early March, self-service kiosks in many of the airline's eastern region cities have not operated with acceptable reliability standards. US Airways has begun a replacement plan that will bring in 600 new state-of-the-art machines. The first deliveries will arrive in late May.
May 4, 2007, 10:53 am
#8
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Twice recently, the kiosk had asked me if I would like to move up to an earlier flight. I found this amusing because both times, it was about an hour after the earlier flight had already departed!
May 4, 2007, 10:54 am
#9
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Why can't I swipe my DM card or my credit card to check in? That always annoys me. I used to be able to walk right up, swipe, and voila my reservation is right there.
May 4, 2007, 11:02 am
#10
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I have found a variety of things I could not do at the kiosks (these were from Aug 06 through March 07), all blamed on the merger, change of systems and how purchased (online vs corporate vs other sites). No clear answer other than they don't have everything well integrated. One employee mentioned this had to do with whether the ticket was purchased 'internally' through the USAir or America West systems.
May 4, 2007, 12:31 pm
#11
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FWIW:
Right after the conversion, I noticed I wasn't able to print out a receipt at a kiosk anywhere I fly (all East destinations). I asked the TA at PIT, and she told me that management turned it off because people were printing out the receipts and leaving them there and it was a big waste of money. I found this odd, and said so - I was met with a response of "well, that's how it is. I'll be happy to print you a receipt back here if you really need one." I did, and she did, so we were all good.
Since I originate in PIT, I have taken to printing the receipts on-line during OLCI or asking for one in the Club - they're always happy to help out.
As for the changing seats thing - I just noticed that on my way from ORF to PIT yesterday...very odd...
Right after the conversion, I noticed I wasn't able to print out a receipt at a kiosk anywhere I fly (all East destinations). I asked the TA at PIT, and she told me that management turned it off because people were printing out the receipts and leaving them there and it was a big waste of money. I found this odd, and said so - I was met with a response of "well, that's how it is. I'll be happy to print you a receipt back here if you really need one." I did, and she did, so we were all good.
Since I originate in PIT, I have taken to printing the receipts on-line during OLCI or asking for one in the Club - they're always happy to help out.
As for the changing seats thing - I just noticed that on my way from ORF to PIT yesterday...very odd...
May 4, 2007, 12:37 pm
#12
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It's the East "former Sabre" vs West "always been Shares" You can do both on a West Kiosk, but not East. They are replacing the East Kiosks with newer HW running a US logo'd version of the West (and even a little more functionality).
AZ is correct, their news release is referring to this. I don't have an idea on timing.
AZ is correct, their news release is referring to this. I don't have an idea on timing.
May 4, 2007, 2:10 pm
#13
In memoriam
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Originally Posted by KevAZ
It's the East "former Sabre" vs West "always been Shares" You can do both on a West Kiosk, but not East.
the East kiosks, back when US was a borderline real airline.
Speaking of which (but totally offtopic), anyone notice the
resemblance of the HP logo to that of Whataburger? Main
difference being that you got what you paid for at
Whataburger.
Sep 12, 2010, 1:59 pm
#14
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To revive this 3-year old thread, it is still not possible to print a receipt at an US kiosk. I mailed them about this but no answer, wouldn't this be a very logical thing to be able to do?
Sep 12, 2010, 2:14 pm
#15
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