New Auto-Upgrade System and Multiple Segments
Apr 1, 2007, 9:13 am
#1
Original Poster
Join Date: May 2005
Location: DCA
Programs: AA EXP, former US1; IHG Spire Ambassador; AVIS First
Posts: 364
New Auto-Upgrade System and Multiple Segments
This hasn't been a problem for me until recently, but lately it seems the new auto upgrade system (which I actually like) isn't automatically looking for upgrades on the second leg of my multi segment itineraries. Is anyone else experiencing this? I'm golden on the outbound, but the connecting flight to the destination city isn't registering.
Apr 1, 2007, 9:36 am
#2
Suspended
Join Date: Feb 2007
Programs: DL Silver, AS MVP, Marriott Gold, Hilton Diamond
Posts: 180
I have been on 2 multi segment trips since the change and both of my upgrade emails have shown the status for both the first and connecting flights (with a confirmed upgrade on the connecting flight).
Apr 1, 2007, 4:48 pm
#3
Join Date: Feb 2004
Location: here and there
Programs: UA Silver, HH Gold, SPG Gold, Avis CHM
Posts: 1,505
On my first flight post-migration, LGA-DCA-MSY, at the 7day window I was automatically upgraded on the second leg only. When I called the CP desk to select seats, the agent offered to check and sure enough there was upgrade availability on the LGA-DCA flight too. So, in my case, seems like the system ignored the first leg of the itinerary.
Apr 1, 2007, 4:52 pm
#4
Join Date: May 2006
Posts: 7,541
On my first flight post-migration, LGA-DCA-MSY, at the 7day window I was automatically upgraded on the second leg only. When I called the CP desk to select seats, the agent offered to check and sure enough there was upgrade availability on the LGA-DCA flight too. So, in my case, seems like the system ignored the first leg of the itinerary.
From what I am aware of Upgrades should have been processed but no seat assignment.
Apr 1, 2007, 4:53 pm
#5
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
If you reservations were perhaps make pre-migration, your reservation might be what they call "out of sync" and you should make sure they are "in sync" by contacting an online or telephone agent.
Apr 1, 2007, 6:59 pm
#6
Join Date: Mar 2003
Location: AVL
Programs: AA, AS, SQ, Hilton Diamond, PC Platinum, National Exec
Posts: 726
My trip this weekend consisted of 1 mainline and 1 express then coming back 1 express and 1 mainline. Express flights were never mentioned in the email (no F obviously) but both the originating segment cleared and then the connection segment cleared for the return without any action on my part. I made the rez in January.
Apr 1, 2007, 7:31 pm
#7
Join Date: Jun 2005
Location: Liverpool, England
Posts: 1,080
As an old US res agent, I was worried about this new 'auto-upgrade' system. However, the feedback I have received from frequent flyers is very positive. It'e certainly much less hassle than calling at the window for your status to be put on the list.
I liked shares at first, then gradually grew to hate it, as I realised its many shortcomings compared to Sabre.. I'm still not keen, but the auto upgrade is one of the areas where it seems to perform extremely well.
I liked shares at first, then gradually grew to hate it, as I realised its many shortcomings compared to Sabre.. I'm still not keen, but the auto upgrade is one of the areas where it seems to perform extremely well.
Apr 1, 2007, 7:49 pm
#8
Original Poster
Join Date: May 2005
Location: DCA
Programs: AA EXP, former US1; IHG Spire Ambassador; AVIS First
Posts: 364
The reservations in question were all made post-migration.
I guess I will just call tomorrow and inquire, like I did last time.
Apr 1, 2007, 8:17 pm
#9
Join Date: Feb 2004
Location: here and there
Programs: UA Silver, HH Gold, SPG Gold, Avis CHM
Posts: 1,505
The angels really do try... ^
Apr 2, 2007, 4:05 pm
#10
Join Date: May 2006
Posts: 7,541
Gotta love the angels that still hang around at INT...Bless their hearts!
Apr 8, 2007, 8:05 am
#11
Join Date: Dec 2005
Location: Pittsburgh
Posts: 965
I have a trip tomorrow, PIT-PHX-LAX. I got an e-mail on Friday just showing the second segment and the upgrade was not confirmed. I've been watching the flights and knew the PIT-PHX was booked solid, the best seat I could get was 11B (exit row). When I checked last night, it showed PHX-LAX full in first, so I figured I had no chance. This morning I got an e-mail showing PIT-PHX upgrade not available, PHX-LAX, confirmed!
Another thing that seems to be working is the seat change under "my trip" (I booked through my corporate travel, not the website). Coming home, I'm flying LAX-CLT-PIT. I've been watching the seat charts, last night I was able to move from a window to an aisle on the LAX-CLT leg. I'm really hoping for an upgrade on that one, it's a A321 with the old configuration.
Another thing that seems to be working is the seat change under "my trip" (I booked through my corporate travel, not the website). Coming home, I'm flying LAX-CLT-PIT. I've been watching the seat charts, last night I was able to move from a window to an aisle on the LAX-CLT leg. I'm really hoping for an upgrade on that one, it's a A321 with the old configuration.