Kudos to HP reservations
Feb 9, 2006, 10:42 am
#1
Original Poster
Join Date: Feb 2000
Location: Columbia, SC
Programs: a little here, a little there
Posts: 1,443
Kudos to HP reservations
With all the complaints I see, I thought I would say nice job to their reservations department:
Short version: MIL in town to help with during wife's surgery, needed to stay one more week due to complications and paid $100 change fee.
One more week rolls around, and my wife is not better, so MIL wants to stay another week. I called HP, and since she paid the change fee once already, they waived it for this time (but only once), and no fare difference.
Thanks HP! ^
Short version: MIL in town to help with during wife's surgery, needed to stay one more week due to complications and paid $100 change fee.
One more week rolls around, and my wife is not better, so MIL wants to stay another week. I called HP, and since she paid the change fee once already, they waived it for this time (but only once), and no fare difference.
Thanks HP! ^
Feb 9, 2006, 10:00 pm
#2
Join Date: Aug 2005
Posts: 130
That's great! Nice to hear positive stories. Our rez department is very good, hopefully they will bring some of the US operations back to the states...they are miserable!!!
Feb 17, 2006, 6:01 pm
#3
Join Date: Mar 2005
Location: Southern California
Programs: US Airways,Hilton HHonors, Marriott, National
Posts: 1,341
Originally Posted by Joeypete
That's great! Nice to hear positive stories. Our rez department is very good, hopefully they will bring some of the US operations back to the states...they are miserable!!!
I have to agree that I have some positive communications with the HP side.. and the Gold desk at US Airways, well they seem tired and annoyed by my requests. I was asking about an upgrade and she basically yelled I am on the waitlist and hurried off the call. I will look forward to the Chairman's group on the East side once we merge statuses.
Feb 18, 2006, 11:54 am
#4
Join Date: Jun 2004
Location: Mesa, AZ
Programs: AA Ex Plat, Hilton Diamond, Marriott Silver
Posts: 638
Originally Posted by LAX1K to AmWest
I have to agree that I have some positive communications with the HP side.. and the Gold desk at US Airways, well they seem tired and annoyed by my requests. I was asking about an upgrade and she basically yelled I am on the waitlist and hurried off the call. I will look forward to the Chairman's group on the East side once we merge statuses.
Lance