Who knew? [GA: we can't board as plane is pressurized]
Oct 5, 2015, 2:12 am
#16
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Unless working in the operations area for that flight, you cannot know what impact holding the flight for the passengers already onboard could potentially be
Maybe US could have been in a position to delay the flight if necessary - it may also not have been and so treated that flight like any other
Maybe US could have been in a position to delay the flight if necessary - it may also not have been and so treated that flight like any other
On the flip side, if they could have waited 5 minutes and gotten 26 people home, they will (being overly optimistic here) make note of it and hopefully do better next time.
So, as I said, I would file a complaint.
Oct 5, 2015, 12:46 pm
#17
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I've flown that route many times over the years living in Orlando. Usually the gate agents are a bit more accommodating on the late flights as there are a lot of families with small children and international connections. Sounds like this agent thought thought they were speaking to Goofy!
Oct 5, 2015, 1:37 pm
#18
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I've flown that route many times over the years living in Orlando. Usually the gate agents are a bit more accommodating on the late flights as there are a lot of families with small children and international connections. Sounds like this agent thought thought they were speaking to Goofy!
All the GA had to do was communicate with the pilot or Dispatch to determine the next steps. The aircraft was held at the gate for another 25 minutes, after all.
If someone let all the hot air from this
Last edited by JDiver; Oct 6, 2015 at 12:06 pm Reason: Typo
Oct 5, 2015, 6:45 pm
#19
Join Date: Aug 2011
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The heart of the matter is that as long as the burden of costs/delays for avoidable misconnects rests with the unfortunate passenger, airlines have no reason to try to accommodate them. If the airline had to pay for food/lodging for 26 pax on the last flight of the day, maybe ops would have figured something out.
Oct 5, 2015, 11:08 pm
#20
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I flew AS a couple of weeks ago and the originating flight to SEA was delayed and three of us arrived at the connecting gate at T-5. Guess what? AS knew we were delayed and held the flight for the three of us. My checked bags even made it.
Oct 6, 2015, 7:15 am
#21
Join Date: Jan 2013
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Oct 6, 2015, 9:12 am
#22
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Poor customer service
Potentially increasing expense and decreasing revenue to the GA's employer as a result of how he/she handle the situation
Ability to re-train the employee for the future
Oct 6, 2015, 11:59 am
#23
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GAs have (maybe with a supervisor override) reopened doors to board paxs. It seems as though the 26 paxs could have been boarded quickly with the flight still leaving the gate on time. Now their bags would have been a different story.
Oct 6, 2015, 12:07 pm
#24
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Absolutely agree.
Oct 6, 2015, 2:11 pm
#25
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There is more to it than just reopening the flight and boarding more people. Paperwork including weight and balance would have to be redone and that could potentially then delay the flight. Also, if the flight has a specific clearance time to even just taxi, then reopening the flight can create the flight to miss that clearance causing a delay as well. Just a few potential issues of just "reopening" the flight.
Oct 6, 2015, 10:40 pm
#26
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There is more to it than just reopening the flight and boarding more people. Paperwork including weight and balance would have to be redone and that could potentially then delay the flight. Also, if the flight has a specific clearance time to even just taxi, then reopening the flight can create the flight to miss that clearance causing a delay as well. Just a few potential issues of just "reopening" the flight.
Oct 8, 2015, 1:30 pm
#27
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Oct 8, 2015, 4:52 pm
#28
Join Date: Sep 2008
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The passenger arrived 13 minutes prior to the departure of the flight
The policy as listed at https://www.usairways.com/en-US/trav...ckintimes.html seems to require that the passengers be at the gate 15 minutes before departure to avoid being denied boarding
The policy as listed at https://www.usairways.com/en-US/trav...ckintimes.html seems to require that the passengers be at the gate 15 minutes before departure to avoid being denied boarding
Oct 8, 2015, 6:00 pm
#29
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being on a connection, the airline was required to assist with rebooking and potentially accommodation/meals depending on the reason , but the passenger was still late
As far as comments as whether the agent should have spoken to someone regarding the flight - why is it being assumed that the agent and operations had not been in discussion before closing the flight on time