most create explanation for bad service I have seen
#1
Original Poster
Join Date: Aug 2006
Programs: "all" airlines and hotels
Posts: 94
most create explanation for bad service I have seen
Recently I booked a last minute ticked on USAir.com, USAir metal. Got an exit row seat.
Sweet!
I get to the airport. "Sorry that you don't have a seat assignment. Go to the gate and they should be able to get you on the flight".
What? I show them my email confirmation showing the confirmed seat! Answer is - nothing we can do.
I send a complaint to AA.
Get this response:
I'm sorry that it became necessary to change your reserved seat assignment on your flight and I can understand your disappointment. Our records indicate that your seat was reassigned in accordance with routine security procedures. This activity is standard on occasion. However, in an effort to maintain the integrity of the inflight security process, we cannot provide more specific information.
Is this the most creative excuse ever?
Oh - and neither USAir on the flight, nor AA offered anything in compensation (drink, miles, nada)
Sweet!
I get to the airport. "Sorry that you don't have a seat assignment. Go to the gate and they should be able to get you on the flight".
What? I show them my email confirmation showing the confirmed seat! Answer is - nothing we can do.
I send a complaint to AA.
Get this response:
I'm sorry that it became necessary to change your reserved seat assignment on your flight and I can understand your disappointment. Our records indicate that your seat was reassigned in accordance with routine security procedures. This activity is standard on occasion. However, in an effort to maintain the integrity of the inflight security process, we cannot provide more specific information.
Is this the most creative excuse ever?
Oh - and neither USAir on the flight, nor AA offered anything in compensation (drink, miles, nada)
#3
Join Date: Feb 2013
Location: Atlanta, GA
Programs: AAdvantage Platinum; Hilton Diamond
Posts: 239
Yup, likely a FAM. But you didn't pay for the upgraded seat selection, so you're not really due any compensation. Just bum luck.
#4
Join Date: Sep 2002
Location: Orlando, FL, US
Programs: DL-Dirt Medallion;US-Cast Iron Preferred; HH-Gold; Avis First
Posts: 3,617
I've never seen or heard of any other compensation for seat changes (except true class downgrades).
#5
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
Do FAMs actually sit in exit row seats? Don't they generally prefer to be "up front"?
#6
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
#7
Join Date: Mar 2013
Location: LAX
Programs: Thai Gold, UA, AA, SWA
Posts: 362
Only thing you are entitled to is if you paid extra for the exit row seat. Next time bring a docto's note saying you have to have the exit row.
#8
Join Date: Aug 2010
Programs: AA 1.6MM EXP; UA GS; SPG LTG,Hilton Gold, Marriott Gold
Posts: 1,477
And here I was thinking their sole job on the plane was to evict paying F customers Wow. So they do actually ride in coach from time to time!
#9
Join Date: Sep 2002
Location: Orlando, FL, US
Programs: DL-Dirt Medallion;US-Cast Iron Preferred; HH-Gold; Avis First
Posts: 3,617
I've never heard of that working, what kind if medical issue would require the exit row but would not be disqualifying for the exit row?
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The language suggests a FAM. All that is due is a refund of any seat fee which OP paid. There is no compensation in any event, even if OP was moved for the carrier's convenience. A CS gesture of some minor something might be forthcoming if other than FAM. But, the reassignment has nothing to do with the carrier, so no reason for them to comp OP anything.
#11
Join Date: Apr 2013
Location: BNE
Programs: QF, KLM, BA
Posts: 446
The way I read OP's post, it's not clear if he / she even got on the flight. If not, surely that's entitled to compensation?
#12
Join Date: Dec 2013
Location: AUS
Posts: 41
Actually isn't having a doctor's note 100% the way not to sit in an exit row - anyone with a medical condition that might interfere with the safety of an potential evacuation is prohibited by the FAA from sitting in an exit row (as well as anyone under 16).
#13
Join Date: Apr 2015
Location: USA
Programs: DL Gold / AA Gold
Posts: 609
I think it is better for FAMs to sit in middle seat coach, so they can be more disgruntled and be more aggressive when someone is up to no good.
#15
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
Yeah, I can't imagine there's only one per team. All it would take would be Bad Guy 1 creates a situation, and Bad Guy 2 starts the real stuff while the sole FAM is dealing with Bad Guy 1. Recipe for disaster.