US Star Alliance Club at DCA not honoring United Club Card
Jun 26, 2013, 3:19 pm
#1
Original Poster
Join Date: Nov 2010
Location: Indialantic, FL
Programs: Continental
Posts: 7
US Star Alliance Club at DCA not honoring United Club Card
I booked my ticket on US Air from DCA as I had used their club lounge before and went to check in. I was denied access to the US Air club lounge when I showed my lifetime gold membership club card from United. A not so nice agent at the club said either pay $50 or leave. She said this was a local decision and if I had known it, would have booked on another carrier. Any other flyer’s had this problem at US Air? I guess they forgot I was a customer as well...
Jun 26, 2013, 3:23 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
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Jun 26, 2013, 3:38 pm
#3
Join Date: May 2009
Location: PHL
Posts: 2,842
I'm confused....the OP stated that he showed her his Lifetime UA Gold card. Unless he/she was traveling onto an international flight a UA Gold Card does not get you into a US Club.
Jun 26, 2013, 4:10 pm
#4
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
"lifetime gold membership club card from United"
Is it lifetime Gold status? I dont believe there's such thing as a lifetime club membership with UA.
Is it lifetime Gold status? I dont believe there's such thing as a lifetime club membership with UA.
Jun 26, 2013, 4:31 pm
#5
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
AFAIK, since UA issues separate cards for elite status and club membership, perhaps the OP tried to gain access with the former. OP - if your card had the *A logo with LOUNGE on it, you should've been able to enter. If it didn't, you weren't eligible as a UA *G unless you were traveling internationally.
Jun 26, 2013, 6:38 pm
#6
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
But OP didn't say anything about having a lifetime club card.
They mentioned lifetime gold card. Gold (lifetime or not) doesn't get you into the club.
They mentioned lifetime gold card. Gold (lifetime or not) doesn't get you into the club.
Jun 26, 2013, 7:15 pm
#7
Join Date: Aug 2006
Location: IAD
Programs: DL-Silver; BA-Bronze
Posts: 1,162
I guess my question is why didn't OP just go over and use the United Club at DCA?
Jun 26, 2013, 7:21 pm
#8
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
I booked my ticket on US Air from DCA as I had used their club lounge before and went to check in. I was denied access to the US Air club lounge when I showed my lifetime gold membership club card from United. A not so nice agent at the club said either pay $50 or leave. She said this was a local decision and if I had known it, would have booked on another carrier. Any other flyer’s had this problem at US Air? I guess they forgot I was a customer as well...
Jun 26, 2013, 7:24 pm
#9
Join Date: Feb 2012
Location: IAD, DCA
Posts: 246
IMO the DCA United Club is indeed a much better facility -- the problem for me when flying US is that it's in another concourse and there's no post security shuttle.
Jun 26, 2013, 8:41 pm
#10
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Jun 27, 2013, 9:53 am
#11
Original Poster
Join Date: Nov 2010
Location: Indialantic, FL
Programs: Continental
Posts: 7
Both Lifetime Club Car and Gold Premier Mileage Plus Card
Jun 27, 2013, 10:23 am
#12
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
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Jun 27, 2013, 10:40 am
#13
Join Date: May 2009
Location: PHL
Posts: 2,842
If you handed them both cards the agent may have been confused and thought you were a *G traveler (w/o club membership) just trying to gain access while on a domestic trip. They see this quite often and likely quickly dismiss these travlers.
Jun 27, 2013, 11:29 am
#14
Join Date: Nov 2004
Location: DFW
Programs: AA (ExPlat).DL,UA Hertz (Pres Circle); Avis (First), Hilton (Diamond), Marriott (Gold)
Posts: 452
Jun 27, 2013, 12:46 pm
#15
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
UA and US don't have any way of checking membership status beyond the cards, so I can imagine if OP presented a CO-branded card it might cause confusion. Ditto for a card that's "expired" even though the membership isn't.