"Gitcha to the right place"
Jun 6, 2013, 9:09 am
#1
Original Poster
Join Date: Jul 2005
Location: LHR - PHL - LHR - PHL - MAN - PHL - LHR....
Programs: US CP
Posts: 1,180
"Gitcha to the right place"
I know I'm being petty, but am I the only one bothered by the automated telephone attendant explaining they want my DM number to "gitcha to the right place"?
I'm not usually a sticker and tend to roll eyes whenever over the top grammar police go into action, but US is an international/national airline, not some small regional operation.
I'm not objecting to supplying my DM number; it's the down home pronunciation that rubs the wrong way.
Anyone else?
I'm not usually a sticker and tend to roll eyes whenever over the top grammar police go into action, but US is an international/national airline, not some small regional operation.
I'm not objecting to supplying my DM number; it's the down home pronunciation that rubs the wrong way.
Anyone else?
Jun 6, 2013, 9:54 am
#2
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,072
Where do you hear this (what phone number and at which point in the call)? I guess since I call US from my mobile phone that's registered to my account, I never even hear the request for my DM number.
Jun 6, 2013, 12:27 pm
#3
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
Jun 6, 2013, 12:38 pm
#4
Join Date: Jan 2011
Location: BOS
Programs: AA Platinum
Posts: 90
The down home pronunciation is one of the reasons I love US Airways! The Winston-Salem call center is basically actual down home for me, so I love calling and hearing those accents.
Jun 6, 2013, 1:43 pm
#5
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
Would much rather hear the kitschy overdone down-home routine than the kitschy overdone Boston accents on that stupid commercial for Dish Network DVR's.
Jun 6, 2013, 6:46 pm
#6
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
Jun 6, 2013, 7:31 pm
#7
Join Date: Sep 2006
Location: PHL
Programs: Former long-time US GP; now AA dirt
Posts: 4,904
Jun 7, 2013, 4:02 am
#8
Suspended
Join Date: Jan 2007
Posts: 355
Well, lets look on the bright side: we have officially run out of important things to complain about. Life is good ^
Jun 7, 2013, 10:42 am
#9
Join Date: Apr 2003
Location: Right here
Posts: 2,940
I'm with PHL on this one.
I'm a former multi-year elite on NW and DL, but due to a new job and a three-year-old daughter, I've been statusless the last two years.
I have a flight on US coming up soon, and I needed to make a change to the ticket last week. When I called in, the system recognized my phone number (it was registered from travel on US last October, my first time on US in about 15 years), just as PHL describes. Based on my phone number, it found my reservation and asked if that's what I was calling about. I said yes, it understood me, and asked what I wanted to do. When I said "change reservation" it actually understood me, and after less than 20 seconds on hold, I was talking to a live agent who was extremely helpful.
Even as someone with no status, my experience with the US phone system compared favorably to most experiences with the NW and DL elite phone lines.
I'm a former multi-year elite on NW and DL, but due to a new job and a three-year-old daughter, I've been statusless the last two years.
I have a flight on US coming up soon, and I needed to make a change to the ticket last week. When I called in, the system recognized my phone number (it was registered from travel on US last October, my first time on US in about 15 years), just as PHL describes. Based on my phone number, it found my reservation and asked if that's what I was calling about. I said yes, it understood me, and asked what I wanted to do. When I said "change reservation" it actually understood me, and after less than 20 seconds on hold, I was talking to a live agent who was extremely helpful.
Even as someone with no status, my experience with the US phone system compared favorably to most experiences with the NW and DL elite phone lines.
Jun 7, 2013, 9:13 pm
#10
Original Poster
Join Date: Jul 2005
Location: LHR - PHL - LHR - PHL - MAN - PHL - LHR....
Programs: US CP
Posts: 1,180
LOL geo1005 and GAC. And truly, GAC, compared with how things used to be post America West/US Airways merger, I agree with you :-)
And I expected to be flamed, tommyleo. But I should have explained myself better. I'm not being snotty about the pronunciation. I feel the way the phone message is worded has the ring of the old Tempe mindset that caused so many problems in the past, when the newly merged national airline was run like a regional one. International operations were an afterthought. But those days are gone. It just touched an old still sore nerve I suppose.
PHL, that's interesting. I call the Chairman's 800 number. I have my cell as my main linked phone number but I usually call from home. I'll have to try the cell and see if that number is recognised. Thank you.
And I expected to be flamed, tommyleo. But I should have explained myself better. I'm not being snotty about the pronunciation. I feel the way the phone message is worded has the ring of the old Tempe mindset that caused so many problems in the past, when the newly merged national airline was run like a regional one. International operations were an afterthought. But those days are gone. It just touched an old still sore nerve I suppose.
PHL, that's interesting. I call the Chairman's 800 number. I have my cell as my main linked phone number but I usually call from home. I'll have to try the cell and see if that number is recognised. Thank you.