Question re; email notification of domestic upgrades
Jul 24, 2011, 11:20 am
#1
Original Poster
Join Date: Apr 2010
Programs: AA Gold
Posts: 39
Question re; email notification of domestic upgrades
On domestic flights, I have been getting email notification of upgrade status for the outbound flight, but not for the return flight. Is this normal procedure, or am I missing something/ I am silver, if that makes a difference. I realize, upgrade chances are usually slim for SP, but do they routinely email just for the outbound flight only?
Thanks for your help
Thanks for your help
Jul 24, 2011, 11:40 am
#2
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
I get email upgrade (or lack of it 
) notification for both outbound and return flights.
It's not uncommon for glitches in the email system for all levels of Preferreds; just check your PNR online to see if seat assignments have changed ...
) notification for both outbound and return flights.It's not uncommon for glitches in the email system for all levels of Preferreds; just check your PNR online to see if seat assignments have changed ...
Jul 24, 2011, 11:55 am
#3
Join Date: Sep 2010
Location: PHL and BWI
Programs: US CP, DL GM, HH Dia, MR G
Posts: 211
Obviously if the return is 3 days later then the return upgrade email is 3 days later also. I presume that you mean ever?
In a similar vein, I often get the flight alert notices for the second leg of a multi-segment flight, but not the first. Makes no sense to me.
In a similar vein, I often get the flight alert notices for the second leg of a multi-segment flight, but not the first. Makes no sense to me.
Jul 24, 2011, 11:57 am
#4
Join Date: Sep 2008
Location: DCA
Programs: AA EXP
Posts: 122
It's very hit or miss for me--not sure why, but the system seems to have some glitches.
Jul 24, 2011, 12:10 pm
#5
Original Poster
Join Date: Apr 2010
Programs: AA Gold
Posts: 39
Thanks for the feedback.
I don't fly US domestic that often, but I have yet to receive an email for the return leg, ever. But there is always hope. I do check my seat assignments, and I do OLCI right at 24 hrs. plus 2 minutes if I can, and often get a complimentary upgrade at that time.
I don't fly US domestic that often, but I have yet to receive an email for the return leg, ever. But there is always hope. I do check my seat assignments, and I do OLCI right at 24 hrs. plus 2 minutes if I can, and often get a complimentary upgrade at that time.
Jul 24, 2011, 12:28 pm
#6
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
If the return is on a regional jet, there will be no email as there is no first class cabin on those planes yet. Same with a multi-segment trip on either direction. No email if there's no F cabin.
Jul 24, 2011, 3:56 pm
#7
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,492
I've actually received emails saying that the flight wasn't eligible for an upgrade.
Jul 24, 2011, 5:47 pm
#8
Join Date: Apr 2004
Programs: AA EXP, HH Gold,MR Gold, Avis CHM
Posts: 2,300
And to this date I have never received an email from US concerning upgrade status! I do receive emails on day of departure with status updates. The email address in my profile is correct as I receive emails when I book a flight at usairways.com. I have mentioned this to the CP desk several times with no success.
Jul 24, 2011, 6:10 pm
#9
Join Date: Dec 2006
Location: Washington, DC
Programs: US-CP, UA, Marriott Rewards, HHonors, Avis,
Posts: 4,549
Jul 25, 2011, 7:42 pm
#10
Join Date: Oct 2003
Location: TX
Posts: 2,734
I flew DFW-PHX-RNO this past Sunday and I am flying the return tomorrow. I have not received an email for the upgrade on Sunday, but I was upgraded on the outbound and inbound. I found out when I did the online check in.