Seats Disappearing
Mar 12, 2011, 7:39 am
#1
Original Poster
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
Seats Disappearing
I booked a flight a few days ago using my Credit Card Companion Certificate. For the outgoing flight on 6/11, PHL to MSP, I chose seats 7A & 7C on an E170. I have an e-mail that confirms these seat selections.
Now, when I look at my reservation, the seats for that flight aren't there. When I try to choose seats again, it says that seats can't be chosen at this time.
Anyone know what happened?
Now, when I look at my reservation, the seats for that flight aren't there. When I try to choose seats again, it says that seats can't be chosen at this time.
Anyone know what happened?
Mar 12, 2011, 8:39 am
#2
Join Date: Jun 2010
Location: CT USA
Programs: US CP, Hertz Pres Cir, HH Dia, Marriott Gold
Posts: 66
I booked a flight a few days ago using my Credit Card Companion Certificate. For the outgoing flight on 6/11, PHL to MSP, I chose seats 7A & 7C on an E170. I have an e-mail that confirms these seat selections.
Now, when I look at my reservation, the seats for that flight aren't there. When I try to choose seats again, it says that seats can't be chosen at this time.
Anyone know what happened?
Now, when I look at my reservation, the seats for that flight aren't there. When I try to choose seats again, it says that seats can't be chosen at this time.
Anyone know what happened?
Mar 12, 2011, 8:50 am
#3
Join Date: Dec 2009
Location: pvr
Programs: US C.P.
Posts: 546
IĻm reading more posts lately about seats disappearing, and flights being tinkered with. Iīve started screen shooting my itins when theyīre booked. I donīt know if it will help in a dispute, but it certainly canīt hurt.
Mar 12, 2011, 9:33 am
#4
Join Date: Mar 2004
Location: CHARLOTTE
Programs: AA , Hilton Diamond, Marriott Platnium,Hyatt Diamond
Posts: 246
Ive been seeing seats disappearing a lot on this site lately
Mar 12, 2011, 2:30 pm
#5
Original Poster
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,039
Looks like my seats are back now. When I went in to my reservation this afternoon it said there were changes to my flights and I had to click an Accept button. The only difference though is the Flight #. I guess maybe they were doing an update in their system at the time, which is why my seats weren't displaying earlier.
Mar 19, 2011, 11:19 am
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This happens all the time on US. Sometimes there is a reason and sometimes its the system. Best thing to do is call and get a live person on the phone. Remember, there is no such thing as a guaranteed seat so you are "asking" not "demanding."