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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 14, 2013, 4:55 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

 
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Old Apr 19, 2012, 6:31 am
  #10606  
TPJ
 
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Originally Posted by PittDoc
I hope this isn't getting too far OT, but I was really thinking of just crediting *A flights to M&M after crossing the 100K PQM threshold on US, and maybe getting an M&M associated credit card.
Have you considered reaching 125k to get US Airways Club membership for free (via Special Dividends)? This is my plan for this year M&M is not worth the effort (IMHO)...
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Old Apr 19, 2012, 6:54 am
  #10607  
 
Join Date: Mar 2007
Posts: 58
NH/NQ Reward
Has anyone had any luck booking an Air Japan (NH/All Nippon subsidiary)? They are one of the surprisingly limited flights between HKG-NRT.
The US agent said they could not see air japan inventory so therefore they could not book it?
Is this a matter of hang up/call back or they just can't? Long selling it would help?

Thanks!

-upstate flyer
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Old Apr 19, 2012, 9:09 am
  #10608  
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Originally Posted by Upstateflyer
Has anyone had any luck booking an Air Japan (NH/All Nippon subsidiary)? They are one of the surprisingly limited flights between HKG-NRT.
The US agent said they could not see air japan inventory so therefore they could not book it?
Is this a matter of hang up/call back or they just can't? Long selling it would help?

Thanks!

-upstate flyer
I tried hard for a time some weeks ago with NQ for HNL-NRT with no success.
travelkid is offline  
Old Apr 19, 2012, 11:50 am
  #10609  
KVS
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Originally Posted by Upstateflyer
Has anyone had any luck booking an Air Japan (NH/All Nippon subsidiary)? They are one of the surprisingly limited flights between HKG-NRT.
The US agent said they could not see air japan inventory so therefore they could not book it?
These flights are bookable as *A Awards.

The Agent should be looking for NH inventory, as "Air Japan Inventory" does not actually exist:

[KVS Availability Tool 6.9.9/Diamond - ITA: Awards/AC-StarAlliance/CA]
Code:
HKG  Hong Kong Intl HK [VHHH]
NRT  Tokyo Narita JP [RJAA]
MON  01 Oct 2012 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
UA         78      HKG   10:15     NRT   15:20     738  0   CS+  YS+
NH/NQ      910     HKG   15:00     NRT   20:20     763  0   CS+
CA         412     HKG   11:10     CTU   13:45     321  0   YS+
 -> NH     948     CTU   09:05 +1  NRT   15:25 +1  737  0   YS+
CA         428     HKG   19:45     CTU   22:30     320  0   YS+
 -> NH     948     CTU   09:05 +1  NRT   15:25 +1  737  0   YS+
CA         106     HKG   17:25     DLC   21:00     738  0   YS+
 -> NH/NQ  904     DLC   13:15 +1  NRT   17:05 +1  763  0   YS+
TG         628     HKG   15:30     ICN   20:10     772  0   CS+  YS+
 -> UA     890     ICN   12:40 +1  NRT   15:00 +1  777  0   FS+  CS+  YS+
TG         628     HKG   15:30     ICN   20:10     772  0   YS+
 -> NH     908     ICN   14:15 +1  NRT   16:35 +1  320  0   YS+
NH         1242    HKG   14:00     NGO   18:55     737  0   CS+
 -> NH/EH  338     NGO   08:20 +1  NRT   09:25 +1  738  0   YS+
CA         118     HKG   08:30     PEK   11:55     321  0   CS+
 -> CA     167     PEK   13:25     NRT   18:00     321  0   CS+
CA         118     HKG   08:30     PEK   11:55     321  0   CS+  YS+
 -> NH     906     PEK   14:45     NRT   19:15     763  0   CS+  YS+
CA         118     HKG   08:30     PEK   11:55     321  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         108     HKG   10:30     PEK   13:55     321  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         102     HKG   12:45     PEK   16:00     321  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         112     HKG   14:10     PEK   17:30     321  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         112     HKG   14:10     PEK   17:30     321  0   YS+
 -> NH     906     PEK   14:45 +1  NRT   19:15 +1  763  0   YS+
CA         110     HKG   17:30     PEK   21:00     330  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         110     HKG   17:30     PEK   21:00     330  0   YS+
 -> NH     906     PEK   14:45 +1  NRT   19:15 +1  763  0   YS+
CA         116     HKG   20:00     PEK   23:25     321  0   YS+
 -> NH     956     PEK   08:30 +1  NRT   13:05 +1  763  0   YS+
CA         116     HKG   20:00     PEK   23:25     321  0   YS+
 -> NH     906     PEK   14:45 +1  NRT   19:15 +1  763  0   YS+
CA         420     HKG   18:25     CKG   20:30     737  0   CS+
 -> CA     4553    CKG   07:40 +1  HGH   09:40 +1  738  0   FS+
 -> NH     930     HGH   13:40 +1  NRT   17:50 +1  737  0   CS+
CA         116     HKG   20:00     PEK   23:25     321  0   CS+
 -> CA     1559    PEK   08:50 +1  TAO   10:05 +1  738  0   FS+
 -> NH/NQ  928     TAO   13:40 +1  NRT   17:35 +1  763  0   CS+
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Old Apr 19, 2012, 1:47 pm
  #10610  
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Originally Posted by KVS
These flights are bookable as *A Awards.

The Agent should be looking for NH inventory, as "Air Japan Inventory" does not actually exist:
I hear you say that, but can you confirm US CSRs with their IT are able to book it. If not its a moot point. As mentioned extensive FT research and multiple HUACAs didnt get me anywhere.

I would love to be wrong though, but these general remarks dont really help. ANA of course shows the available.
travelkid is offline  
Old Apr 19, 2012, 1:58 pm
  #10611  
 
Join Date: Mar 2007
Posts: 58
NH Availibility
I spoke with a almost (very) helpful agent. She found the flights in the schedule under the NH flight number, went as far to reach out to a RM department but in the end because its not All Nippon, but a seperate airline owned and flagged by NH she said she could not book us on the flight....

And no one has had any success with this.

Elsewhere online it suggested a "long form" booking worked? Anyone have insight into this and how it could differ?

-Upstate Flyer
Upstateflyer is offline  
Old Apr 19, 2012, 2:03 pm
  #10612  
 
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
I know a lot of you were annoyed by the number of posts about the LH inventory but I am thankful to have read them. It will help me in my next award.

Anyway...

So Qatar Air is not part of *A but can you get these flights as a United codeshare for awards?
apeortdz is offline  
Old Apr 19, 2012, 2:08 pm
  #10613  
 
Join Date: Feb 2011
Location: CLT
Programs: UA
Posts: 132
Any idea why US Airways can't book some flights that are available through the UA search engine? I tried getting three different representatives to book TG954 BKK-OSL or TG960 BKK-ARN on 21May, but they weren't able to pull it up each time.
S.Marsh is offline  
Old Apr 19, 2012, 2:50 pm
  #10614  
 
Join Date: Mar 2009
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Posts: 3,666
Originally Posted by apeortdz
So Qatar Air is not part of *A but can you get these flights as a United codeshare for awards?
Yes and no...

Award Tickets can not be booked as codeshare flight number.
But you theoretically could redeem US Dividend Miles for a QR ticket. Unfortunately, the award chart currently shows the following remark:

B) Award redemption on Qatar Airways and Royal Jordanian is temporarily not available

So at the moment a no go with US miles... ;(

Anybody knows the reason why there's a restriction on QR and RJ redemption?
Air Rarotonga is offline  
Old Apr 19, 2012, 2:53 pm
  #10615  
 
Join Date: Mar 2009
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Posts: 3,666
Originally Posted by S.Marsh
Any idea why US Airways can't book some flights that are available through the UA search engine? I tried getting three different representatives to book TG954 BKK-OSL or TG960 BKK-ARN on 21May, but they weren't able to pull it up each time.
Sounds to be a known glitch of early departures on US's IT...
Both flights are leaving around 1am. Let the agents check the day before or after, to find your desired flight...
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Old Apr 19, 2012, 3:44 pm
  #10616  
 
Join Date: Feb 2011
Posts: 226
Originally Posted by Upstateflyer
I spoke with a almost (very) helpful agent. She found the flights in the schedule under the NH flight number, went as far to reach out to a RM department but in the end because its not All Nippon, but a seperate airline owned and flagged by NH she said she could not book us on the flight....

And no one has had any success with this.

Elsewhere online it suggested a "long form" booking worked? Anyone have insight into this and how it could differ?

-Upstate Flyer
I can confirm that Air Japan flights can't be booked. Although if it makes you feel better I don't think any Star Alliance partner can book Air Japan flights (they'll show up in ANA search naturally, but AC & UA searches won't show these flights for booking). However, that being said there is a "mainline" HKG-HND flight (NH1172) that I have been able to book as an award seat.
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Old Apr 19, 2012, 4:56 pm
  #10617  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by peetahvw
I don't think any Star Alliance partner can book Air Japan flights (they'll show up in ANA search naturally, but AC & UA searches won't show these flights for booking).
Are you sure?

See here:

www.united.com >>> bookable online!

Air Canada shows available as well:

[KVS Availability Tool 6.9.8/Diamond - ITA: Awards/AC-StarAlliance/CA]
Code:
HKG  Hong Kong Intl HK [VHHH]
NRT  Tokyo Narita JP [RJAA]
TUE  13 Nov 2012 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
NH/NQ      912     HKG   09:55     NRT   14:45     763  0   YS+
UA         78      HKG   10:30     NRT   15:40     738  0   YS+
NH/NQ      910     HKG   15:20     NRT   20:15     763  0   CS+  YS+
Air Rarotonga is offline  
Old Apr 19, 2012, 9:36 pm
  #10618  
KVS
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Originally Posted by travelkid
I hear you say that, but can you confirm US CSRs with their IT are able to book it.
That depends on how you define "able to book" -- there are many variables, including Agent's training, attitude, mood, etc.

Originally Posted by travelkid
As mentioned extensive FT research and multiple HUACAs didnt get me anywhere.
Unfortunately, one cannot really draw conclusions from this.

Originally Posted by travelkid
I would love to be wrong though, but these general remarks dont really help.
These are not "general remarks" -- the StarNet system clearly shows those flights as being available for booking as *A partner awards.

Originally Posted by travelkid
ANA of course shows the available.
Awards on NH-marketed flights would be same-airline (and not partner) awards for ANA, so the ANA Tool would not the best source of info for this.
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Old Apr 19, 2012, 9:42 pm
  #10619  
KVS
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Question
Originally Posted by Upstateflyer
I spoke with a almost (very) helpful agent. She found the flights in the schedule under the NH flight number
So far, so good.

Originally Posted by Upstateflyer
went as far to reach out to a RM department
Why would she do that (instead of simply booking those flights)?

And what does the US RM Department have to do with NH flights?

Originally Posted by Upstateflyer
but in the end because its not All Nippon, but a seperate airline owned and flagged by NH she said she could not book us on the flight....
So she did not actually even try to book the flight? She just though that she could not?
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Old Apr 19, 2012, 9:43 pm
  #10620  
KVS
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Arrow
Originally Posted by peetahvw
I can confirm that Air Japan flights can't be booked. Although if it makes you feel better I don't think any Star Alliance partner can book Air Japan flights (they'll show up in ANA search naturally, but AC & UA searches won't show these flights for booking).
Originally Posted by Air Rarotonga
Are you sure?

See here:

www.united.com >>> bookable online!

Air Canada shows available as well:

[KVS Availability Tool 6.9.8/Diamond - ITA: Awards/AC-StarAlliance/CA]
Code:
HKG  Hong Kong Intl HK [VHHH]
NRT  Tokyo Narita JP [RJAA]
TUE  13 Nov 2012 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
NH/NQ      912     HKG   09:55     NRT   14:45     763  0   YS+
UA         78      HKG   10:30     NRT   15:40     738  0   YS+
NH/NQ      910     HKG   15:20     NRT   20:15     763  0   CS+  YS+
Indeed, these flights are clearly bookable as *A partner awards by at least 2 other *A members (in addition to NH itself).
KVS is offline  



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