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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

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Old Oct 14, 2013, 4:55 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NewbieRunner
Update 08APR2014: Star Alliance Awards must have been booked by March 30, 2014. They are no longer available through US. This thread is mostly useful for historic purposes, and discussing issues such as schedule changes/route changes that affect FTers existing *A awards booked before 3/31/2014.

Discussion on using US miles to book oneworld awards is available here.

If you are looking for discussion on US's new partner awards that use various partners not in oneworld (many of whom are former *A partners), see the devoted thread on using US miles to book NON-oneworld partners here.

------------------------

Update 07JAN14: American Airlines award tickets bookable online on usairways.com or through reservation.

  • Award travel must be wholly on American Airlines or a combination of American Airlines and US Airways.
  • American Airlines awards cannot be combined with any of our current partner.
  • American Airlines award travel chart (PDF)

Please see the devoted thread on using US miles to book AA here.
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Star Alliance Award Bookings Using US Airways Miles - FAQ and Help Thread [MERGED]

 
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Old Feb 28, 2011, 8:14 am
  #5431  
 
Join Date: Dec 2010
Location: State College, PA
Programs: US Airways CP, UA 1K, DL Plat, Marriott Gold, SPG Plat
Posts: 286
SCE-SYD via Europe

So is it possible to go USA-Australia via Europe on a DM ticket? I have seen that it is not allowed by US, but that you can sometimes get lucky on agent roulette. Is that the latest?
pjs91015 is offline  
Old Feb 28, 2011, 8:39 am
  #5432  
 
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Originally Posted by pjs91015
So is it possible to go USA-Australia via Europe on a DM ticket? I have seen that it is not allowed by US, but that you can sometimes get lucky on agent roulette. Is that the latest?
This is US we're talking about, so asking if something is possible isn't the right question. I'm sure someone has been able to get US-Europe-Australia before, so you just need to call (maybe a dozen times) and ask. Since you're CP, ticket immediately if you find someone willing to do this. Never put a crazy routing on hold because you'll have to play roulette again when you call to ticket.

I'm not sure what triggers a call to the rate desk. I had an award that combined US, LX,TK, LH, and UA and that required a call to calculate taxes. But my most recent ticket just involved LH and TG and the agent who helped me with the booking calculated taxes on her own. Calls to the rate desk are bad, so you might consider first trying to ticket something like IAD/CLT/JFK/ORD-Europe-Australia using a combo of just two airlines like LH and TG. that might improve the odds that the agent can price the ticket. Once you get the award issued, you can call back and make free changes (add on the intra-US flights and maybe improve the routing/airline mix) since you're CP.
johnep1 is offline  
Old Feb 28, 2011, 8:55 am
  #5433  
 
Join Date: Dec 2010
Location: State College, PA
Programs: US Airways CP, UA 1K, DL Plat, Marriott Gold, SPG Plat
Posts: 286
Originally Posted by johnep1
Once you get the award issued, you can call back and make free changes (add on the intra-US flights and maybe improve the routing/airline mix) since you're CP.
This is the first time I had tried to do one of these complex miles tickets and trying to find F. I am looking to get to SYD next Dec-Jan and I am flying out of SCE. So reading through the thread it looks like my order of business should be:
1) Find long legs that have F availability with multiple origination (JFK, IAD, ORD) and through different hubs (ICN, NRT, BKK) - I am using the ANA tool
2) Choose a stopover that I want to stay a couple of days
3) Call and book it, using long sell if necessary
4) Call back and add on US legs required

Does that sound right?
pjs91015 is offline  
Old Feb 28, 2011, 9:05 am
  #5434  
 
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Originally Posted by pjs91015
This is the first time I had tried to do one of these complex miles tickets and trying to find F. I am looking to get to SYD next Dec-Jan and I am flying out of SCE. So reading through the thread it looks like my order of business should be:
1) Find long legs that have F availability with multiple origination (JFK, IAD, ORD) and through different hubs (ICN, NRT, BKK) - I am using the ANA tool
2) Choose a stopover that I want to stay a couple of days
3) Call and book it, using long sell if necessary
4) Call back and add on US legs required

Does that sound right?
That's what I would try. I guess one could get SCE-ORD/IAD-FRA-BKK-SYD using just UA and TG, so that might avoid the rate desk. But I'm not sure what causes a booking to get sent to the rate desk, though my belief is that the more complex the booking (multiple airlines counts), the higher the chance that the rate desk needs to get involved.

You might try finding an agent who can/will do everything you want, but it all will go out the window if they have to call for taxes and the rate desk doesn't allow the routing.

And for your step #3, when you say "book it" I hope you mean ticket it. Just putting it on hold will only give the agent the next time you call the opportunity to question the routing.
johnep1 is offline  
Old Feb 28, 2011, 1:01 pm
  #5435  
 
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
Originally Posted by travelblond
LH 380 F class or another aircraft?
I was told once by USAir agent only one stopover was allowed on award tickets...not true?
Thank you.
LH 380 F US award isn't possible unless you get lucky and have equipment swapped (like I did )

Last edited by johndeere19; Feb 28, 2011 at 1:08 pm
johndeere19 is offline  
Old Feb 28, 2011, 3:03 pm
  #5436  
 
Join Date: Dec 2009
Location: NYC
Posts: 204
Looked through the past few weeks of post, but didn't see the response to this question -- excuses in advance if it's there:

Has anyone been able to book a US (West Coast) - Asia (destination) - Europe (stopover) - US trip as of late? I did this almost a year ago and it was great fun, but I've heard that they've cracked down on this practice and you now need to do US-Europe-Asia (destination)-Europe-US (without crossing both oceans..) Thanks for any guidance!!
londonienne is offline  
Old Feb 28, 2011, 3:12 pm
  #5437  
 
Join Date: Jul 2004
Location: DFW
Posts: 411
Originally Posted by londonienne
Looked through the past few weeks of post, but didn't see the response to this question -- excuses in advance if it's there:

Has anyone been able to book a US (West Coast) - Asia (destination) - Europe (stopover) - US trip as of late? I did this almost a year ago and it was great fun, but I've heard that they've cracked down on this practice and you now need to do US-Europe-Asia (destination)-Europe-US (without crossing both oceans..) Thanks for any guidance!!
I've just ticketed:

CLD-LAX (UA Y)
LAX-ICN (OZ F)
ICN-HKG (OZ C) - stop-over
HKG-BKK (TG C)
BKK-MUC (TG F)
MUC-FRA (LH C) - stop-over
FRA-SFO (LH C)
SFO-SAN (UA F)

Note: the stop-overs were not me stating to the agent I wanted to stay overnight in either HKG or FRA, I just mapped out an itinerary (using the help from other folks's itineraries on this thread) to build out the max. # of miles/segments for 160k miles.

So, I suspect had I wanted to stay in either HKG or FRA for > 24hrs, my plan would have come unstuck - one of the more seasoned FT'ers on this thread would understand the rules better to confirm my assumption.

Cheers.
ghostboy is offline  
Old Feb 28, 2011, 3:22 pm
  #5438  
 
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
Just called US 3 times to get my wife's single coach segment (YUL-YYZ) changed to business (availability opened up) on an otherwise all-business reward (YYZ-YUL-ZRH-DAR-ZRH-YUL-YYZ). All 3 times, the agents insisted I would have to pay a $150 change fee.

Ugh.
nabeelj is offline  
Old Feb 28, 2011, 3:39 pm
  #5439  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,405
Has anyone been able to book a US (West Coast) - Asia (destination) - Europe (stopover) - US trip as of late? I did this almost a year ago and it was great fun, but I've heard that they've cracked down on this practice and you now need to do US-Europe-Asia (destination)-Europe-US (without crossing both oceans..) Thanks for any guidance!!
I just changed an intinerary (HKG destination, FRA stopover) without the CSA ordering me to reticket it.

That being said, the DM membership guide says:

Travel from North America to Europe is not allowed via Asia. Travel between Europe and Japan/North Asia/South Asia/Australia/New Zealand is not permitted via North America.
The thing is, though, that I believe travel to Asia is allowed via Europe. It's a subtle distinction, but I think what that means is that if Europe is your furthest point of travel from your origin, you are not allowed to transit Asia- you must have an Asia destination. Example: You start out in SEA, and want FRA and NRT; but since FRA in this case is the destination as the farthest point from origin, NRT is the stopover, so this travel isn't allowed. But if it was SEA, destination BKK with FRA stopover, that would be allowed, since BKK is the farthest point from origin.

That would be why US was indifferent to me returning HKG-ZRH-FRA(stop)-SEA instead of forcing me to something like HKG-ICN(stop)-SFO-SEA.

That being said, it could be US just being random, or allowing a previously ticketed itinerary to stand.

People who know more than I do are welcome to correct me on this, though.
eponymous_coward is online now  
Old Feb 28, 2011, 4:18 pm
  #5440  
 
Join Date: Oct 2005
Posts: 181
Hello. Do anyone know if this is an illegal routing? I was able to book this a few months ago and now US Airways is saying it is illegal. It shows up on Aeroplan as a valid route. Sometimes I don't know if the agent know what they are talking. Can you guys tell me your experience..

DUB - FRA - BKK - MNL
MNL - PEK - MUC - FRA - AMS

OR

AMS - FRA - BKK - MNL
MNL - PEK - MUC - FRA - AMS
rsydney is offline  
Old Feb 28, 2011, 4:29 pm
  #5441  
 
Join Date: Sep 2009
Posts: 379
Originally Posted by ghostboy
I've just ticketed:

CLD-LAX (UA Y)
LAX-ICN (OZ F)
ICN-HKG (OZ C) - stop-over
HKG-BKK (TG C)
BKK-MUC (TG F)
MUC-FRA (LH C) - stop-over
FRA-SFO (LH C)
SFO-SAN (UA F)

Note: the stop-overs were not me stating to the agent I wanted to stay overnight in either HKG or FRA, I just mapped out an itinerary (using the help from other folks's itineraries on this thread) to build out the max. # of miles/segments for 160k miles.

So, I suspect had I wanted to stay in either HKG or FRA for > 24hrs, my plan would have come unstuck - one of the more seasoned FT'ers on this thread would understand the rules better to confirm my assumption.

Cheers.
Can I ask why you would want 2 x 24 hour stop-overs?
I get confused with these RTW tickets. If you are allowed 1 destination and 1 stop-over, why add all the other flights?
I booked recently at NRT-MUC (F) stop-over, MUC-YYZ (C) destination and YYZ-NRT (C) -- I don't think they would let me add anymore...
travelblond is offline  
Old Feb 28, 2011, 4:31 pm
  #5442  
 
Join Date: Jul 2004
Location: DFW
Posts: 411
Originally Posted by travelblond
Can I ask why you would want 2 x 24 hour stop-overs?
I get confused with these RTW tickets. If you are allowed 1 destination and 1 stop-over, why add all the other flights?
I booked recently at NRT-MUC (F) stop-over, MUC-YYZ (C) destination and YYZ-NRT (C) -- I don't think they would let me add anymore...
I didn't ask or specifically request the stop-over; I have 9hrs in HKG & 11 hrs in FRA.
ghostboy is offline  
Old Feb 28, 2011, 4:37 pm
  #5443  
 
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Originally Posted by rsydney
Hello. Do anyone know if this is an illegal routing? I was able to book this a few months ago and now US Airways is saying it is illegal. It shows up on Aeroplan as a valid route. Sometimes I don't know if the agent know what they are talking. Can you guys tell me your experience..

DUB - FRA - BKK - MNL
MNL - PEK - MUC - FRA - AMS

OR

AMS - FRA - BKK - MNL
MNL - PEK - MUC - FRA - AMS

#1 is an open jaw but should be allowed if you don't have a stopover
#2 should be fine

How many times did you call US? If just once, you need to keep trying. What reason did they give as to why the routing isn't allowed?
johnep1 is offline  
Old Feb 28, 2011, 4:40 pm
  #5444  
 
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Originally Posted by ghostboy
I didn't ask or specifically request the stop-over; I have 9hrs in HKG & 11 hrs in FRA.
You also didn't receive a stopover. Each stop is less than 24 hours, so is just a connection. No different than a 2 hour connection.
johnep1 is offline  
Old Feb 28, 2011, 4:43 pm
  #5445  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Originally Posted by ghostboy
I didn't ask or specifically request the stop-over; I have 9hrs in HKG & 11 hrs in FRA.
A stopover occurs, if you break your travel for more than 24 hrs. It always was defined like that. Everything under this limit is not considered as a stopover.

They introduced a few years ago a limitation for stopovers in the US (and Canada?). There, a stopover occurs, if you break your travel for more than 4 hrs, at least for domestic travel ..
Air Rarotonga is offline  


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