US starting to Improve
May 9, 2005, 11:08 pm
#1
Original Poster
Join Date: Feb 2005
Location: SAN
Programs: UA 1P /Starwood Gold/Hyatt Plat/UA RCC
Posts: 1,535
US starting to Improve
^ ^ I was suppose to connect through CLT on Wednesday and got an automated call that said my flight got canceled on the PIT CLT segment. The US rep told me that due to new runway construction in CLT they needed to cancel many flights in and out this week. They said the reduction of service will last all week. Check with US before traveling this week.
On another note, I flew from SAN –PIT through CLT last week and in-flight and ground service has improved significantly. The planes are cleaner and they are not running out stuff like before. The attitudes are also starting to change. I noticed the CLT ground crew meeting delayed flights with carts to get people to make connections. I was standing in front of the inbound Vegas flight and 8 carts showed and a supervisor was directing people to the parked carts.
The people that are left are showing dedication and finally doing a good job except for PHL. I think PHL is a lost cause and will never change.
On another note, I flew from SAN –PIT through CLT last week and in-flight and ground service has improved significantly. The planes are cleaner and they are not running out stuff like before. The attitudes are also starting to change. I noticed the CLT ground crew meeting delayed flights with carts to get people to make connections. I was standing in front of the inbound Vegas flight and 8 carts showed and a supervisor was directing people to the parked carts.
The people that are left are showing dedication and finally doing a good job except for PHL. I think PHL is a lost cause and will never change.
May 10, 2005, 8:49 am
#2
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Those things are good signs but should really be the expectation not the exception in air travel. US will be a sub-par legacy regardless until they improve FC service, esp. on midcons and transcons.
May 10, 2005, 9:13 am
#3
Join Date: Jun 2004
Location: KUSA
Programs: Whatever AMEX Plat comes with... I buy on price.. Spirit Big Front Seat, want First/buy First
Posts: 1,486
I've been relatively pleased with US, especially lately.
Then again, my US experience is different than many on this board. My travel is confined to the east coast. Out of my last 100 or so segments on US since last May, my longest flight has been BOS-CLT except for one CLT-LAS-CLT round trip.
For short flights under 500 miles... (my longest flight this calendar year so far out of 43 segments is PHL-JAX at 780 miles), US is great.
I'm sure if I was doing transcons regularly like many of you, I would have a different opinion.
Then again, my US experience is different than many on this board. My travel is confined to the east coast. Out of my last 100 or so segments on US since last May, my longest flight has been BOS-CLT except for one CLT-LAS-CLT round trip.
For short flights under 500 miles... (my longest flight this calendar year so far out of 43 segments is PHL-JAX at 780 miles), US is great.
I'm sure if I was doing transcons regularly like many of you, I would have a different opinion.
