Using miles to upgrade online
Nov 7, 2004, 12:36 am
#1
Original Poster
Join Date: Mar 2004
Posts: 190
Using miles to upgrade online
I booked on usairways.com last week and upgraded my seat using accrued miles while I was in the online booking process. This must be a new function as I book online frequently and don't recall the upgrade icon in the booking flow prior.
Anyway, I have tickets for the holidays which I booked over the summer and would also like to upgrade these tickets using mileage but am not sure how to get back into the booking process to upgrade online. Anybody tried this?
I assume that US Airways is charging a fee for performing the mileage upgrade over the phone (like Northwest).
Anyway, I have tickets for the holidays which I booked over the summer and would also like to upgrade these tickets using mileage but am not sure how to get back into the booking process to upgrade online. Anybody tried this?
I assume that US Airways is charging a fee for performing the mileage upgrade over the phone (like Northwest).
Nov 7, 2004, 3:35 pm
#2
Join Date: Aug 2004
Location: near Winston-Salem, NC
Programs: USAirways Dividend Miles
Posts: 33
Originally Posted by cargo13
I assume that US Airways is charging a fee for performing the mileage upgrade over the phone (like Northwest).
Nov 7, 2004, 4:17 pm
#3
Join Date: Sep 2002
Location: CHS
Posts: 2,246
I was able to upgrade an upcoming domestic trip on the phone for free using miles. I've seen (but never used) the upgrade icon in the online booking engine for a few months now (at least).
Hopefully they won't follow NW's lead - but I have a feeling we'll soon be paying every time we decide to use the phone instead of the website.
-Chris
Hopefully they won't follow NW's lead - but I have a feeling we'll soon be paying every time we decide to use the phone instead of the website.
-Chris
Nov 8, 2004, 3:18 pm
#4
Join Date: Nov 2004
Posts: 2
Originally Posted by cargo13
Anyway, I have tickets for the holidays which I booked over the summer and would also like to upgrade these tickets using mileage but am not sure how to get back into the booking process to upgrade online. Anybody tried this?
You could probably also click on the 'apply upgrades' button from the Dividend Miles account menu, but i haven't tried that. So, good luck.
Nov 8, 2004, 3:24 pm
#5
Join Date: Sep 2001
Location: charlotte NC
Programs: AA EP
Posts: 573
I thought this process was only for complimentary e-upgrades available when respective windows open, not mileage based upgrades that can be used at time of booking. I didn't think you could use miles to upgrade online.
edited to add: I do see the button now on the "upgrade existing reservations" screen to use dividend miles to upgrade. It even tells you how many miles are needed based on fare class. I wonder why this hasn't been published on the site as a new capability....
edited to add: I do see the button now on the "upgrade existing reservations" screen to use dividend miles to upgrade. It even tells you how many miles are needed based on fare class. I wonder why this hasn't been published on the site as a new capability....
Last edited by la2clt; Nov 8, 2004 at 3:36 pm