Why are online reservations so difficult ...

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Old Jan 31, 01, 11:15 am
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Why are online reservations so difficult ...

For the life of me I can't book a reservation I want to make on the US Airways website for an ESaver ... keeps giving me the usual error (you must have used the back button, etc, etc), and I keep hitting "Cancel" ... which usually fixes it, but it's not fixing it ...

Any other ideas?
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Old Jan 31, 01, 11:46 am
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Well, I finally figured out the problem was there were no coach seats

That's what I get for waiting to buy an ESaver ... it was there earlier ... but now ... it's not.
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Old Jan 31, 01, 8:22 pm
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Make sure you use Internet Explorer and not Netscape. The US website seems to choke on my version of Netscape.

[This message has been edited by BillMorrow (edited 01-31-2001).]
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Old Jan 31, 01, 9:20 pm
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Unfortunately on my computer at work, IE doesn't work for some strange reason

Anyway, I don't understand why US Airways has such a problem anyway ... can't tell me when a flight is sold out, and there's the ever present problem of having to "cancel" something you don't buy or it chokes on the next itinerary you try ... just silly!
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Old Feb 1, 01, 8:58 am
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Originally posted by Beckles:
... just silly!

These two words perfectly sum up my feelings about the US website. I've learned to deal with, get around it and mess with it. But it is still a pain in the...



[This message has been edited by geo1004 (edited 02-01-2001).]
 
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Old Feb 1, 01, 4:00 pm
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The travelocity/US Airways shell is one of the poorest excuses for an airline reservation system that I've seen. I LOATHE to use it.

My typical procedure is to first check itn.net for availability; find flights that I want and know are available; jot down that information; then attempt to book it via the usairways.com web site. Usually it works.

E-savers are very tricky things. They're not available on all flights and are often available only on VERY early or VERY late flights. An example was when I wanted to fly down to SAV for a weekend. The only Saturday departure out of CLT was a 10:00 p.m. departure and the only Sunday SAV-CLT flight was something like 6:00 a.m. - needless to say, I didn't do the trip.
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Old Feb 4, 01, 7:39 pm
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it has some major bugs in it. Lots of times, you get this error that your dates/times are out of order and you need to start over, even though everything is fine. It is very frustrating!!
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