The Dividend Miles Programs Continues to Be Dismantled
Feb 19, 1999, 6:01 pm
#1
Original Poster
Join Date: Feb 1999
Location: Arlington, VA, USA
Posts: 9
The Dividend Miles Programs Continues to Be Dismantled
The corporate types at US Airways continue to dismantle the Dividend Miles Program - While the company claims it is enhancing the program - it is a smoke screen - it is in fact enhancing it at the customer's expense
In 1997, the 1125 mileage credit was eliminated for full fare upgraded seats - US*A dropped to 750.
In 1998 - US*A eliminated the 10,000 miles threshhold Bonuses from 35,000 - 75,000 thresholds - while it "claims" it would enhance the program in other ways after eliminating this feature, it has not - in fact - just the opposite occurs.
In 1999 - the monthly bonuses are posted at the time of each flight segment - No one ever let the customer know - and it is confusing and twice as hard to track your miles and segments
In 1999 - US*A eliminate partial bonuses on full fare tickets upgrade to "F" class - In the previous year, your received the monthly bonus on the upgraded mileage - Not any more
For example - if you fly from DCA to CLT at full fare/upgraded to First Class you would receive 750 miles - At the end of the month would would receive a 750 mile bonus
US*A now provides you with the 750 miles
but only gives you 500 miles as a bonus at a loss of 250 miles
US*A now syas it will eliminate the 10,000
25% off coach fare awards and 20,000 50% off discount awards - because they are not widely used - Many of us who travel on business at the last moment need the flexibility of a 25/50% reduction
The company rather you use your awars for free travel instead of generating revenue - What genius figured this out -
There appears to be a concerted effort to alienate and screw the customer at US*A -
But wouldn't it be nice to ask the customer for once what changes they would like to see????
US*A you are trying my patience
In 1997, the 1125 mileage credit was eliminated for full fare upgraded seats - US*A dropped to 750.
In 1998 - US*A eliminated the 10,000 miles threshhold Bonuses from 35,000 - 75,000 thresholds - while it "claims" it would enhance the program in other ways after eliminating this feature, it has not - in fact - just the opposite occurs.
In 1999 - the monthly bonuses are posted at the time of each flight segment - No one ever let the customer know - and it is confusing and twice as hard to track your miles and segments
In 1999 - US*A eliminate partial bonuses on full fare tickets upgrade to "F" class - In the previous year, your received the monthly bonus on the upgraded mileage - Not any more
For example - if you fly from DCA to CLT at full fare/upgraded to First Class you would receive 750 miles - At the end of the month would would receive a 750 mile bonus
US*A now provides you with the 750 miles
but only gives you 500 miles as a bonus at a loss of 250 miles
US*A now syas it will eliminate the 10,000
25% off coach fare awards and 20,000 50% off discount awards - because they are not widely used - Many of us who travel on business at the last moment need the flexibility of a 25/50% reduction
The company rather you use your awars for free travel instead of generating revenue - What genius figured this out -
There appears to be a concerted effort to alienate and screw the customer at US*A -
But wouldn't it be nice to ask the customer for once what changes they would like to see????
US*A you are trying my patience
