EQM Bonus Error?
#1
Original Poster
Join Date: Apr 2008
Location: Seoul, Korea
Programs: UA Premier, AA, DL, HH Silver
Posts: 10
EQM Bonus Error?
Hi,
I have Premier status and recently completed a round-trip ICN-SAN flight. I booked a full fare B economy ticket (and upgraded to business with miles). According to UAL, I should receive a 50% EQM bonus for the full-fare paid ticket. Yet, my mileage account only shows the following, which seems to reflect only a 25% bonus credited:
UA 892 ICN-SFO B Class: Miles Added = 5664; Elite Bonus = 1416
UA 838 SFO-SAN B Class: Miles Added = 500; Elite Bonus = 125
UA 853 SAN-SFO B Class: Miles Added = 500; Elite Bonus = 125
UA 893 SFO-ICN B Class: Miles Added = 5664; Elite Bonus = 1416
Is this an error, or am I misunderstanding something?
I am very close to making Premier Exec, so I need the miles (just registered for double miles promo too...SWEET!
)
Thanks for the help,
Iwalani
I have Premier status and recently completed a round-trip ICN-SAN flight. I booked a full fare B economy ticket (and upgraded to business with miles). According to UAL, I should receive a 50% EQM bonus for the full-fare paid ticket. Yet, my mileage account only shows the following, which seems to reflect only a 25% bonus credited:
UA 892 ICN-SFO B Class: Miles Added = 5664; Elite Bonus = 1416
UA 838 SFO-SAN B Class: Miles Added = 500; Elite Bonus = 125
UA 853 SAN-SFO B Class: Miles Added = 500; Elite Bonus = 125
UA 893 SFO-ICN B Class: Miles Added = 5664; Elite Bonus = 1416
Is this an error, or am I misunderstanding something?
I am very close to making Premier Exec, so I need the miles (just registered for double miles promo too...SWEET!
)Thanks for the help,
Iwalani
#2
Join Date: Feb 2007
Posts: 1,019
All the miles totals you are looking at there from your MP statement reflect RDM and not EQM values. The flights when posted should have an asterisk next to them indicating they they earn an additional 50 % EQM bonus. This EQM bonus is only reflected in your EQM total for the year, and not in the statement.
#3




Join Date: Apr 2000
Location: CGK SIN PER ORD
Programs: UA 1K MM, Hyatt Plat
Posts: 2,834
Have you read the FAQs? That 25% is your redeemable bonus miles as a 2P. THe 50% EQM bonus for a B fare will post later and you should see next to your flight number and asterisk.
*This flight earned a 50% EQM bonus or something along those lines
*This flight earned a 50% EQM bonus or something along those lines
#4
FlyerTalk Evangelist



Join Date: Apr 2005
Location: SMF
Programs: UA Gold, 1 MM
Posts: 11,634
All the miles totals you are looking at there from your MP statement reflect RDM and not EQM values. The flights when posted should have an asterisk next to them indicating they they earn an additional 50 % EQM bonus. This EQM bonus is only reflected in your EQM total for the year, and not in the statement.
If you're paying full B and then burning miles on top of that to upgrade, you'd better get your extra EQMs!
#5
Original Poster
Join Date: Apr 2008
Location: Seoul, Korea
Programs: UA Premier, AA, DL, HH Silver
Posts: 10
Yep! I see the asterisk and the fine print at the bottom. Thank you for pointing that out.
So, on my account summary, my Year to Date EQM total should include the bonus miles, correct?
So, on my account summary, my Year to Date EQM total should include the bonus miles, correct?
#6
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,091
Since only the total EQM is posted on the web site, many FTers keep a separate spreadsheet tracking individual flight EQMs.
#7
FlyerTalk Evangelist



Join Date: Apr 2005
Location: SMF
Programs: UA Gold, 1 MM
Posts: 11,634
I hope you're aware that this newest DEQM promotion applies only to the base miles and not miles from class-of-service bonuses.
So, in your case, you should get 250% of the base miles as EQMs, but not 300% since you don't double the class of service bonus EQMs.
Originally Posted by DEQM T&C
Double Elite Qualifying Miles for this offer is defined as two times the actual base flight miles credited to the account for qualifying flights taken during the offer period.
This offer does not apply to class-of-service redeemable bonus miles, elite bonus miles, redeemable bonus miles or promotional EQM.
This offer does not apply to class-of-service redeemable bonus miles, elite bonus miles, redeemable bonus miles or promotional EQM.
#8
Original Poster
Join Date: Apr 2008
Location: Seoul, Korea
Programs: UA Premier, AA, DL, HH Silver
Posts: 10
I am still learning all the revenue passenger rules/tricks. Most of my travels previously had been as a non-rev when I worked at UAL. So much to learn!!
You've all been a big help, so thanks!
#9
Suspended
Join Date: May 2009
Posts: 208
I wish I had thought of doing that previously. I don't remember what my EQM total was prior to this last trip, but I think the EQM credits have all been applied.
I am still learning all the revenue passenger rules/tricks. Most of my travels previously had been as a non-rev when I worked at UAL. So much to learn!!
You've all been a big help, so thanks!
I am still learning all the revenue passenger rules/tricks. Most of my travels previously had been as a non-rev when I worked at UAL. So much to learn!!
You've all been a big help, so thanks!
#10
Original Poster
Join Date: Apr 2008
Location: Seoul, Korea
Programs: UA Premier, AA, DL, HH Silver
Posts: 10
I was a flight attendant for 7 years. When you work in Onboard Service, there are a lot of other aspects of the operation you are not exposed to, so my knowledge might be a bit limited.
#11
FlyerTalk Evangelist




Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,436
+1 on the spreadsheet. It is the only way for an keep sane. I've also found that it is never too early to start. While in 2007 I had mysterious EQMs that I never tracked down, having the spreadsheet started by September was indispensable for tracking the rest of the EQMs and ensuring I'd make 1K again (in a year with no DEQM no less).
#12


Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,602
I wish I had thought of doing that previously. I don't remember what my EQM total was prior to this last trip, but I think the EQM credits have all been applied.
I am still learning all the revenue passenger rules/tricks. Most of my travels previously had been as a non-rev when I worked at UAL. So much to learn!!
You've all been a big help, so thanks!
I am still learning all the revenue passenger rules/tricks. Most of my travels previously had been as a non-rev when I worked at UAL. So much to learn!!
You've all been a big help, so thanks!

