UAL actually does read our e-mail
Mar 9, 2002 | 12:41 pm
#1
Original Poster
In Memoriam
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
UAL actually does read our e-mail
Last December 15th while flying from OKC to SEA, a security agent in OKC removed a $50.00 bill from my purse.
I e-mailed a report of this incident to UAL and last week when I went into the 1K room the agent handed me a $50.00 off cert and offered me apologies on behalf of UAL.
I e-mailed a report of this incident to UAL and last week when I went into the 1K room the agent handed me a $50.00 off cert and offered me apologies on behalf of UAL.
Mar 9, 2002 | 2:53 pm
#2
A FlyerTalk Posting Legend
Join Date: Feb 2000
Location: Cambridge
Posts: 63,783
Good for you, Punki.
And good for United. I sincerely hope the thieving agent got punished appropriately.
And good for United. I sincerely hope the thieving agent got punished appropriately.
Mar 9, 2002 | 3:10 pm
#3
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Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 42,599
I have been getting more and more concerned with the "time separation" between me and my goods when going through security. Some of them seem "so surprised" when I won't put my items on the belt when the people in front of me are being molested by the screeners and I won't be going through anytime soon. Anyway, UA did the right thing. Who knows what will be under federal management...
Mar 9, 2002 | 10:18 pm
#4
Join Date: Apr 2001
Posts: 1,473
Security just can't seem to understand why I refuse to leave my belongings hanging about on the x-ray belt when I'm being shunted off for a shoe search, belt buckle turnover and making the shape of an aircraft (arms extended out).
Best thing to do is to carry money in pockets to help deter pilfering by any sticky fingered folks.
By the way, security is under Federal Management now-- the TSA.
What you don't notice the difference you say? Well the same security folks who used to work for UA now work for the TSA.
Indeed, the security signs at UA's PHX terminal still say that if you have problems with security, report complaints to UA. Hmmm...
Best thing to do is to carry money in pockets to help deter pilfering by any sticky fingered folks.
By the way, security is under Federal Management now-- the TSA.
What you don't notice the difference you say? Well the same security folks who used to work for UA now work for the TSA.
Indeed, the security signs at UA's PHX terminal still say that if you have problems with security, report complaints to UA. Hmmm...
Mar 10, 2002 | 10:29 am
#5
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Join Date: Sep 1999
Location: source of weird and eccentric ideas
Posts: 40,059
Yes, putting money in pockets is good, so is putting credit cards in pockets. Heck, why bring a wallet?
The last person at IAD insisted that "FAA regulations" required us to put our wallets through the x-ray machine. I just didn't do it. As I was going through the hassle, I noticed all kinds of valuables -- watches, wallets, etc., sitting on the belt while their owners were going through secondary search histrionics.
Last year in late spring I had a cellphone stolen at security and it was a big hassle. The airline ultimately gave me gift certs for the amount of the phone, but I can see these problems magnified with the much greater "time separation" (good phrase) now.
The last person at IAD insisted that "FAA regulations" required us to put our wallets through the x-ray machine. I just didn't do it. As I was going through the hassle, I noticed all kinds of valuables -- watches, wallets, etc., sitting on the belt while their owners were going through secondary search histrionics.
Last year in late spring I had a cellphone stolen at security and it was a big hassle. The airline ultimately gave me gift certs for the amount of the phone, but I can see these problems magnified with the much greater "time separation" (good phrase) now.
Mar 10, 2002 | 12:05 pm
#6
Join Date: Aug 2000
Location: Exile
Posts: 16,064
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Globehopper:
Best thing to do is to carry money in pockets to help deter pilfering by any sticky fingered folks.</font>
Best thing to do is to carry money in pockets to help deter pilfering by any sticky fingered folks.</font>
Mar 10, 2002 | 12:42 pm
#7
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Join Date: Feb 2000
Location: Cambridge
Posts: 63,783
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by B747-437B:
In ATL, security requires that ALL items in your pockets, including money, be X-Rayed. They sometimes give you a bowl to put it in, but I have seen them insist that passengers place loose bills on the belt when the bowls are in short supply. IMHO, this is a much worse scenario.</font>
In ATL, security requires that ALL items in your pockets, including money, be X-Rayed. They sometimes give you a bowl to put it in, but I have seen them insist that passengers place loose bills on the belt when the bowls are in short supply. IMHO, this is a much worse scenario.</font>
I always empty my pockets, but everything goes inside my jacket or my carry-on. I never use those little bowls. Too much temptation for unscrupulous people.
Mar 10, 2002 | 3:03 pm
#8
Join Date: May 2001
Location: The Wild West
Posts: 1,349
I've tried to put all valuables in the deep recesses of my briefcase to avoid any thievery. Of course, it wouldn't stop anyone from stealing the bag, but I live under the delusion that it might cause someone to be less tempted.
I have noticed security agents becoming more and more receptive to complaints about leaving my laptop behind while being given the full search. At JFK shortly after 9/11, they acted as if it was no big deal to leave a laptop just sitting out in the open without anybody watching it.
At SLC during the Olympics, however, when I said something to one of the agents, he stood guard over my bag and laptop until I had been wanded and had my shoes wiped down.
I have noticed security agents becoming more and more receptive to complaints about leaving my laptop behind while being given the full search. At JFK shortly after 9/11, they acted as if it was no big deal to leave a laptop just sitting out in the open without anybody watching it.
At SLC during the Olympics, however, when I said something to one of the agents, he stood guard over my bag and laptop until I had been wanded and had my shoes wiped down.
Mar 10, 2002 | 3:34 pm
#9
Join Date: Mar 2001
Location: San Clemente, CA
Posts: 376
Good For You Punki.
I had my laptop stolen Thursday Night at Oakland.
While I was the subject of a random secondary search someone snagged my new Dell.
Of course they left the seperated tattered case behind.
I was not able to file a report for two hours, despite a OPD sergant on the scene.
The comment I recieved from airline officials was "Are you sure it wasn'nt a mistake?"
I understand the need for increased scrutiny, however you'd think after six months they'd come up with better system.
I had my laptop stolen Thursday Night at Oakland.
While I was the subject of a random secondary search someone snagged my new Dell.
Of course they left the seperated tattered case behind.
I was not able to file a report for two hours, despite a OPD sergant on the scene.
The comment I recieved from airline officials was "Are you sure it wasn'nt a mistake?"
I understand the need for increased scrutiny, however you'd think after six months they'd come up with better system.
Mar 10, 2002 | 4:17 pm
#10
Original Poster
In Memoriam
Join Date: May 1998
Location: Seattle
Programs: Ephesians 4:31-32
Posts: 10,690
According to the head of the security company at PDX, you have the abo****e right to be within view of all of your posessions at all times. If you choose to enforce this right, however, be prepared for harassment, delays and embarrassment, in the event you are the type to embarrassed by security agents pointing at you and screaming "SECURITY" and/or "SUPERVISOR" at the top of their lungs. ***sigh***
The good news is that since the F.A.A. has taken over, it would appear that they have made a serious effort to transmit this tidbit of security information to the working agents at the various airports I have passed through.
The good news is that since the F.A.A. has taken over, it would appear that they have made a serious effort to transmit this tidbit of security information to the working agents at the various airports I have passed through.