Non-Functioning IFE Map on 767?
Jun 1, 2009 | 9:59 am
#1
Original Poster
Join Date: Apr 2007
Location: IAD
Programs: united, american, alaska
Posts: 1,849
Non-Functioning IFE Map on 767?
I recently flew IAD-LHR and GVA-IAD, both on 767s. On the first flight, the map didn't work at all (kept saying "this channel not available") though the rest of the IFE did and it appeared that other passengers' IFE did have the map function working. On the return, I was surprised that the map just had the altitude, distance and time remaining in flight on the bottom of the display and not on a separate page. And there was no "local time at destination" or "expected time of arrival at destination" display.
Is this just for 767s or is it a change for UA in general? (And, yeah, I know this is just a minor annoyance. It's not like I plan to bother complaining.)
Is this just for 767s or is it a change for UA in general? (And, yeah, I know this is just a minor annoyance. It's not like I plan to bother complaining.)
Jun 1, 2009 | 10:01 am
#2
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Sounds like it was just not functioning properly on your flights..it happens.
Jun 1, 2009 | 11:53 am
#3
Join Date: Aug 2004
Location: PHX
Programs: UA GoldMM, Marriott Lifetime Titanium, AVIS President's Club
Posts: 104
I flew an international config 767 from DEN to ORD a couple of weeks ago in seat 20J (wish I could have been up in the new C seats, but this was a saver award ticket). My airshow map did not work (Channel unavailable) but while walking around I saw that other Y seats did have it working. Other video channels in my seat did work. It was odd, but for a short domestic flight not a big issue. I would be more upset if I were going on the continuation of the flight to Europe.
Jun 1, 2009 | 12:53 pm
#4
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
There's at least one 767 flying that route that has persistent IFE problems.
I'd suggest you report it - it won't get fixed until the cost of compensation exceeds the cost of repair.
I'd suggest you report it - it won't get fixed until the cost of compensation exceeds the cost of repair.
Jun 2, 2009 | 4:15 am
#5
Join Date: Apr 2007
Location: UK/Australia
Programs: UA2MM, QF Platinum, VA Platinum, BAC Bronze, Volare Executive Club
Posts: 2,745
I mentioned it to the FA and was promptly given a "skykit" for 7,000 RDM.
Jun 3, 2009 | 2:25 am
#6
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
According to an email from United, "Our maintenance division has recently completed an audit of each fleet type and taken inventory of problems. Based on that we have established a program to check the cabins of each aircraft every 400 to 1,000 flight hours. We will be identifying and repairing seats, carpets, galley equipment, lights and audio and video equipment."
That works out to every 30-75 days for longhaul aircraft, which would explain why problems persist.
That works out to every 30-75 days for longhaul aircraft, which would explain why problems persist.
Jun 3, 2009 | 7:06 am
#7
Join Date: Nov 2007
Location: MCI
Programs: UA Plat, Million Miler; Starbucks Reserve
Posts: 281
According to an email from United, "Our maintenance division has recently completed an audit of each fleet type and taken inventory of problems. Based on that we have established a program to check the cabins of each aircraft every 400 to 1,000 flight hours. We will be identifying and repairing seats, carpets, galley equipment, lights and audio and video equipment."
That works out to every 30-75 days for longhaul aircraft, which would explain why problems persist.
That works out to every 30-75 days for longhaul aircraft, which would explain why problems persist.