1K Int'l Phone Reservations Line -- Why the Wait?
Feb 20, 2001, 4:46 pm
#1
Original Poster
Join Date: Oct 2000
Location: Los Angeles, CA, USA
Programs: UA Gold, DL Plat, SPG Gold, Hilton Gold, Marriott Silver, Hertz PC
Posts: 543
1K Int'l Phone Reservations Line -- Why the Wait?
I write this as I wait on hold for the "special services desk" to tend to my call. Is it just me, or is it taking longer and longer for UA to answer the 1K int'l res. line? 10 minutes seems to be average...and I'm routinely waiting 15 minutes or more, even when calling at strange times during the night.
Feb 20, 2001, 4:48 pm
#2
Join Date: Jan 2000
Location: Leon, MX
Programs: AA Plat, UA Gold, Hyatt Discoverist, Marriott Titanium
Posts: 282
It's a real mess... I've been on hold and given up a number of times today... Int'l seems to be the worst... Domestic 1K picked up pretty quick... then I realized I needed to have pressed #2... and back to hold land. Please UA get some bodies on those phones!!! 
Feb 20, 2001, 5:55 pm
#3
Join Date: Oct 2000
Location: BKK when I'm not in Princeton
Programs: UA MP:1P for life, TG:Gold, CO:Gold
Posts: 2,017
1K reservations has been having this problem for some time now... see
UA 1K Res-Line Problems
UA 1K Res-Line Problems
Feb 20, 2001, 7:02 pm
#4
Join Date: Jan 2000
Location: The Internets
Posts: 8,266
Geee....More 1Ks onboard and longer hold times ( I was on hold 25 min today)....Coincidence?
Feb 20, 2001, 9:07 pm
#5
Original Poster
Join Date: Oct 2000
Location: Los Angeles, CA, USA
Programs: UA Gold, DL Plat, SPG Gold, Hilton Gold, Marriott Silver, Hertz PC
Posts: 543
Originally posted by UAL Traveler:
1K reservations has been having this problem for some time now... see
UA 1K Res-Line Problems
1K reservations has been having this problem for some time now... see
UA 1K Res-Line Problems
Sorry to duplicate your existing post. Didn't do the obligatory search first before posting....just wrote this thread in a moment of rage--kept on hold for 18 minutes and 45 seconds before receiving "special service" from the "not-so-special services" desk.
Feb 20, 2001, 9:23 pm
#6
Join Date: Oct 2000
Location: BKK when I'm not in Princeton
Programs: UA MP:1P for life, TG:Gold, CO:Gold
Posts: 2,017
JohnnyGlobal,
Don't worry about it. It was the same rage that prompted me to start the thread last week. I seriously believe that what we're seeing are precursors to a bumpy road in the upcoming months, especially due to the all the media hype with the strike threats. I would guess that the plus-up in 1K's is probably not all that large. If it were, it would mean that UA really screwed up a relatively simple exercise in mathematics and probability, which I really doubt, all sarcasm aside.
Don't worry about it. It was the same rage that prompted me to start the thread last week. I seriously believe that what we're seeing are precursors to a bumpy road in the upcoming months, especially due to the all the media hype with the strike threats. I would guess that the plus-up in 1K's is probably not all that large. If it were, it would mean that UA really screwed up a relatively simple exercise in mathematics and probability, which I really doubt, all sarcasm aside.
Feb 21, 2001, 10:34 am
#7
Join Date: Nov 1999
Posts: 5
I having been having the same problems with 1K International phone line. It would seem that some of the highest revenue tickets would get more attention than what they are giving us. Not feeling very special from the specialist line.
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Dallas, TX UA 1K
Continental Silver Elite
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Dallas, TX UA 1K
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